Office Administrator / Operations Coordinator
Residential & Commercial Service Industry
About the Role
SERVPRO of South Palm Beach is seeking an experienced Office Administrator / Operations Coordinator with a background in the residential or commercial services industry (restoration, plumbing, HVAC, roofing, electrical, or similar). This role is critical to keeping daily operations running smoothly and supporting field teams, customers, and management.
The ideal candidate understands the fast-paced nature of service-based businesses, is highly organized, and can confidently manage multiple priorities at once.
Key Responsibilities
- Answer incoming calls; provide professional, customer-focused communication
- Schedule jobs, coordinate crews, and manage calendars
- Create, process, and track work orders, invoices, and documentation
- Communicate with customers, vendors, subcontractors, and internal teams
- Support billing, collections, and insurance or service documentation (where applicable)
- Maintain accurate records in CRM, job management, and accounting systems
- Assist management with reporting, follow-ups, and administrative tasks
- Ensure office processes stay organized, compliant, and efficient
Required Experience & Qualifications
- 1+ years of office experience in a service business (restoration, HVAC, plumbing, roofing, electrical, etc.)
- Strong organizational skills with excellent attention to detail
- Professional phone and email communication skills
- Ability to multitask and thrive in a fast-paced, deadline-driven environment
- Proficiency with office software (Microsoft Office / Google Workspace)
- Experience with scheduling, invoicing, or CRM/job management systems preferred
Preferred (Not Required)
- Experience with insurance-related work, service billing, or job costing
- Familiarity with Xactimate
- Understanding of emergency or after-hours service operations
What We Offer
- Competitive pay based on experience
- Stable, full-time position with growth potential
- Supportive team environment
- Opportunity to be a key part of a growing company
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.