This role owns the technical health of the contact center platform, including routing flows, queues, entry points, agent experience, integrations, security/access controls, and reporting, supporting approximately 145 concurrent agents, corporate office, & 600 branches across the enterprise. This individual serves as the primary technical point of contact for all Webex Contact Center matters, partnering closely with the Senior Voice Engineer, Network and Collaboration teams, Contact Center Operations, Security, and Cisco / VAR.