Job Summary
FRSTeam of Middle Tennessee is seeking an organized, dependable office administrative assistant to support our daily office operations. We help families recover after fire, smoke, and water damage by restoring their textiles, electronics, and household contents.
The ideal candidate is detail-oriented, communicates professionally, and can manage multiple priorities while providing compassionate customer service during stressful situations.
Responsibilities
- Prepare invoices, track accounts receivable, and follow up on outstanding payments
- Assist with estimates, data entry, and job documentation
- Communicate with customers, insurance adjusters, contractors, and vendors
- Maintain accurate customer files and job records
- Assist with scheduling and coordinating services
- Support human resources paperwork, employee onboarding, and recordkeeping
- Create and schedule social media posts and marketing email campaigns
- Answer calls, manage correspondence, and assist with daily administrative tasks
Qualifications
- Strong organizational skills and attention to detail
- Clear, professional written and verbal communication
- Friendly, patient approach to customer service
- Comfortable using Microsoft Office and Google Sheets and learning new software
- Ability to prioritize tasks, meet deadlines, and follow through with minimal supervision
- Previous office administration, billing, or accounts receivable experience preferred
- Restoration industry or Xactimate experience is a plus
Pay
Compensation based on experience.
Our Story
FRSTeam of Middle TN is a trusted content restoration Company specializing in the restoration of textiles and electronics damaged by fire, water, smoke, mold, debris, and more. Led by Chad McCaslin, a third-generation owner of Heritage Cleaners in Murfreesboro, TN, we bring decades of experience and a personal commitment to helping homeowners recover after a loss.
Chad’s passion for restoration comes from a deeply personal experience. Having gone through a devastating house fire himself, he understands the emotional and logistical challenges homeowners face during such traumatic events. This experience inspired him to dedicate his career to helping others restore their valuable belongings and regain a sense of normalcy.
At FRSTeam, we work closely with restoration contractors, insurance agents, and adjusters to ensure smooth and efficient pack-in and pack-out services. With our extensive expertise and meticulous attention to detail, we are committed to restoring your items to their pre-loss condition, offering peace of mind during what can be a difficult time.
Our values
At FRSTeam of Middle TN, our core values are centered on integrity, compassion, and excellence. We believe in treating every client like family, providing expert restoration services and peace of mind during stressful times. Our team is committed to doing what’s right, every time, whether it’s going the extra mile to ensure a job is done right or offering thoughtful, personalized support. We take pride in our work, always striving to exceed expectations and deliver lasting results that our clients can count on.