Office Associate - Hospitality

Clerical

• Provides administrative and clerical support to Chairperson, faculty, and staff.
• Maintains and sets up a filing system that is virtual and physical. Files, organizes and cross-indexes files.
• Completes and process forms, records, and other documents in accordance with established procedures.
• Organizes the ordering and storing of supplies as needed.
• Assists the department in scheduling meetings, including invitations, parking passes, and room scheduling.
• Assists with special events by coordinating rooms and partnering with other departments to ensure successful set-up and execution of special events.
• Maintains confidential or sensitive records and information.
• Assists faculty with bookstore purchases for books and classroom supplies.
• Provides support for accreditation site visits and self-study materials.
• Work with programs to help edit program webpages as needed.
• May be assigned to originate correspondence on behalf of Chairperson and maintain signature authority on delegated routine matters.
• Maintains confidential or sensitive records and information.

Customer Service

• Provides customer services within assigned department or functional area to students, general public and others by: furnishing and obtaining information; resolving routine problems; assisting with procedures, processes and requirements; performing other customer service responsibilities, as necessary.
• Maintains exceptional public relations and customer service to the general public, students, faculty, staff and others.
• Greets and routes students and other visitors to the appropriate place, answers telephone, routes calls, takes messages, and provides general information about the department.
• Initiates work orders such as housekeeping, general maintenance, etc. and follows through until completion.
• Furnishes and obtains information and works to resolve issues with the chair.
• Assists with setting up interviews and provides applicant information to the program hiring using Workday.
• Provides assistance with the department work study students to help cover projects needed to be completed.
• Communicates with faculty and staff regarding messages and student questions in a timely manner.

Financial

• Monitors the program budget accounts and informs the faculty on the amounts left in the accounts, as needed.
  

Culture of Respect

• Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.