Office Coordinator

We are looking for an organized, dependable, and detail-oriented Office Coordinator to support our daily home care operations.

In this role, you will help coordinate caregiver schedules, communicate with clients and staff, assist with onboarding and compliance requirements, and ensure important tasks and documentation are properly followed up on.

Key Responsibilities:

• Coordinate caregiver schedules, shift changes, and staffing coverage with the assigned supervisor.

• Communicate professionally with caregivers, clients, families, and office staff.

• Assist with caregiver onboarding, orientation, and compliance documentation.

• Track missing or expiring employee requirements and follow up as needed.

• Monitor attendance concerns, missed visits, EVV records, and visit notes.

• Coordinate client documentation, assessments, and scheduling updates.

• Maintain accurate records of communications, follow-ups, and completed tasks.

• Report scheduling, payroll, compliance, and client concerns to the appropriate supervisor.

• Maintain confidentiality and follow company policies and procedures.

Qualifications

• Previous experience in home care, healthcare, scheduling, customer service, or office administration preferred.

• Strong verbal and written communication skills.

• Professional and courteous when communicating with caregivers, clients, and families.

• Highly organized, dependable, and attentive to detail.

• Ability to multitask, prioritize responsibilities, and consistently follow up on pending tasks.

• Proficient in email, spreadsheets, scheduling systems, EVV platforms, and office software.

• Ability to maintain accurate records and meet deadlines.

• Able to handle confidential information professionally.

• Reliable, punctual, and capable of working independently while following company procedures.

• Knowledge of Illinois home care operations and compliance requirements is a plus.