Description
The Office Coordinator plays a dual operational role, acting as the primary point of contact for customer-facing retail counter interactions while managing essential administrative, clerical, and order-processing support for the facility. This position balances cash management, Point of Sale (POS) operations, order tracking, record maintenance, and office logistics to ensure smooth day-to-day operations across both the showroom and back office.
Key Responsibilities
Retail front counter
- Greet walk-in customers and help them find products or place orders
- Process sales, returns and payments using the POS system; handle cash and balance the drawer
- Answer product, pricing and availability questions, and route technical questions to the right person
- Look up orders, check stock and coordinate pickups with the warehouse
- Keep the counter and showroom area clean, stocked and organized
Office administration
- Answer and direct phone calls; take messages and respond to general inquiries
- Enter orders, invoices and customer records accurately in company systems
- File, scan and maintain paper and digital records
- Order and track office supplies; receive and sort incoming mail and deliveries
- Support the team with scheduling, visitor check-in and other tasks as assigned
Skills, Knowledge and Expertise
- Customer Service: Welcoming communication style for greeting walk-in visitors and resolving counter inquiries
- POS & Cash Handling: Experience processing sales, handling returns, and balancing the cash drawer accurately
- Administrative Support: High attention to detail with data entry, invoicing, recordkeeping, and managing office supplies
- Multitasking: Ability to balance walk-in customer traffic while completing back-office paperwork
- Phone & Communication: Professional telephone etiquette for answering calls, routing inquiries, and taking clear messages
- Computer Literacy: Working knowledge of Point of Sale (POS) systems, order lookup software, and Microsoft Office / Google Workspace
- Team Coordination: Ability to communicate smoothly with warehouse staff to verify stock and coordinate customer pickups
Why it's great to build your career with us!
We are a tight-knit group, and we understand the needs of our teammates. This personal connection allows us to strategically design competitive benefits packages that enhance the employee experience and support overall well-being.
Some of our benefits:
- Health, Vision & Dental Insurance with company contributions
- Free Employee Assistance Program: 24/7 access
- Generous paid time off (PTO) that increases with tenure
- Volunteer Paid Time Off: Give back to our community & get paid!
- 401k Matching Options with no Vesting Requirements
Applications are being taken exclusively online for this role, we look forward to learning about the ways that your talents will support the growth and vision of our organization!
This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The GMES family of companies provides to individuals of all races, national origin, gender, sexual orientation, marital, and veteran status, equal employment opportunities within our dynamic growth plans.
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