Operations Director

Operations Director in New York, New York, United States

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Operations Director

Location: New York, NY, United States

Date Posted: Nov 11, 2026

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Description

About Alvarez & Marsal

Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work-guided by A&M s core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity-are why our people love working at A&M.

The Team

At A&M, the North American Data and AI team, IQx (Official name to be announced) SBU is combining A&M s market-leading execution with AI and digital expertise to help clients redesign processes, improve performance and achieve better outcomes. Come be part of the launch of this cutting-edge team that is making an impact on A&M's future. Join us in making a difference.

We are seeking a Operations Director to join our team. This position is an internal role within A&M's IQx operations team, reporting directly to the COO and Finance lead for IQx.

We value a healthy work-life balance and promote in-person collaboration by providing a flexible remote work arrangement with select days in the office, as needed. Ideal office locations are New York City or Philadelphia, but this is flexible.

We offer excellent opportunities for career advancement and building leadership skills. Our business is committed to each team member's development, training, and exposure to business leaders.

How you will contribute

As an Operationsirector, your primary responsibility will be for program management, resource management, onboarding activities, supporting the growth for our business, and helping us thrive to achieve our goals. The Operations Director is expected to grow to support the operations functions of the IQx business more broadly. Your primary responsibilities as we launch will include:

• Lead program management for IQx, including planning, tracking, and driving to completion the initiatives that support the launch and growth of the business
• Support and drive internal initiatives, coordinating across stakeholders, managing timelines and deliverables, and reporting progress to leadership
• Establish and run IQx meeting cadences (e.g., leadership, staffing, and pipeline reviews), including agendas, materials, action tracking, and follow-up
• Help set up and scale the IQx practice, building the operating processes, tools, and governance that will support the team as it grows
• Go-to person for all staffing matters for our business unit
• Assess and plan future resource requirements, driving utilization based on a thorough understanding of current and future project pipeline.
• Build relationships across the business with internal stakeholders including Senior Management, Talent Acquisition, HR, Finance and Operations teams
• Effectively plan for, and advise on conflicts and issues, on a regular basis, prioritizing based on commercial needs and key skills available
• Build awareness of individuals' performance goals and development needs, influencing resourcing decisions that further the continuation of business and individuals' skill-set development
• Advanced use of staffing/ workforce planning tools, AI and reporting (for example Profinda, Claude, PowerBI) in measuring utilization and influencing staffing decisions
• Collaborate extensively with the wider Resource Management teams across North America and globally, as required by project needs

Qualifications

The ideal candidate will be excited about becoming a true strategic partner for our business. We are looking for people who are personable, knowledgeable, entrepreneurial, and fun. A unique blend of qualities that cannot be fast-tracked into existence. You possess desirable qualities such as being anticipatory, engaged, and respectful, which earns the respect of others. Other preferred experience includes:

• Program management experience, with a track record of leading cross-functional initiatives, managing multiple workstreams, and setting up operating rhythms and meeting cadences
• Resource Manager with several years of experience in a consulting firm or matrix organization; experience in Ops, HR or Recruitment role also beneficial for the role
• Able to effectively partner with Business Leaders and other Resource Managers in the firm, working closely with the wider North America Resource Management leads
• Excellent relationship building skills, communicating with Business Leaders and staff
• Able to manage staffing by efficiently prioritizing multiple competing demands and dealing with tight deadlines
• Able to present meaningful reporting insights to senior leadership, delivering key resourcing messages and driving agreed-upon actions
• Degree educated with several years of work experience in a professional services or corporate environment
• Advanced proficiency in Microsoft Office Suite, and knowledgeable in AI as well as resource planning tools
• Previous experience using a Resource Management/ Planning tool would be advantageous but not essential
• Keen to take on responsibility and grow the role
• Ability to thrive in a fast-paced environment, and drive positive change
• Strong time management skills with the ability to plan and priorities workload
• High degree of accuracy and attention to detail
• Use initiative to solve problems and make appropriate recommendations for resourcing decisions
• Works well under pressure and with challenging individuals
• Keen to take ownership of resourcing problems and motivated to deliver value

If you see yourself in this description, we want to hear from you!

How will you grow and be supported?

Our team prides itself on sustaining a culture that reflects our core values. We value integrity, quality, and objectivity in our work. We believe every day is a choice, and so we like what we do and with whom we do it. We embrace diversity, foster inclusiveness, and reward merit. We encourage and support our employees and communities through ongoing investments from leadership, social and networking events, peer-to-peer networks, Employee Resource Groups, volunteer opportunities, and pro-bono work. We are committed to promoting an inclusive environment in which all can develop, grow, and be supported.

Your journey at A&M

We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person's unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career.

We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals.

Regular employees working 30 or more hours per week are also entitled to participate in Alvarez & Marsal Holdings' fringe benefits consisting of healthcare plans, flexible spending and savings accounts, life, AD&D, and disability coverages at rates determined periodically as well as a 401(k) retirement savings plan. Provided the eligibility requirements are met, employees will also receive an annual discretionary contribution to their 401(k) retirement savings plan from Alvarez & Marsal. Additionally, employees are eligible for paid time off including vacation, personal days, seventy-two (72) hours of sick time (prorated for part time employees), ten federal holidays, one floating holiday, and parental leave. The amount of vacation and personal days available varies based on tenure and role type. Click here for more information regarding A&M's benefits programs.

The salary range is $150,000 - $170,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for details.

Culture & Values

At Alvarez & Marsal, our core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity guide everything we do, shaping a culture rooted in entrepreneurship, impact, and integrity. We trust our people to take ownership early, contribute to meaningful challenges, and drive results that matter. We empower growth and champion diverse perspectives. Above all, we value doing the right thing. For those ready to roll up their sleeves, lead with integrity, and be difference makers, this is where it starts.

Equal Opportunity Employer

It is Alvarez & Marsal's practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. Employees and Applicants can find A&M policy statements and additional information by region here.

Unsolicited Resumes from Third-Party Recruiters

Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

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ALVAREZ & MARSAL

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The Company is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. If any employee or applicant with a disability that needs this Policy Statement in a different format to ensure accessibility and understanding or if you are in need of a reasonable accommodation you may contact the Company's Affirmative Action Administrator at 212-759-4433 or by emailing [email protected]. Please note this email address is not monitored for resume review. Resumes sent to this mailbox will be discarded. Please submit your resume to the active job listing you wish to apply to.