Operations Manager

Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.

The Operations Manager leads a Logistics Team and is responsible for the operational performance of an assigned district, territory, or area, based on market. With a continuous improvement mindset, this role manages inventory and asset management processes to support efficient operations, maximize asset utilization, and minimize unnecessary inventory and instrument investment.

This role promotes a culture of Care, Collaboration, and Courage while building strong partnerships between Sales Management and Logistics.

Success in this role requires the ability to work effectively in a highly matrixed environment and partner with multiple stakeholders. The role also requires a working knowledge of company products, operating systems, and medical procedures. Performance is measured against established Key Performance Indicators (KPIs).

What will you be doing?

Asset & Inventory Management

• Ensure consignment locations have valid consignment agreements and/or custody cards, as required, and perform field cycle counts as needed.
• Manage physical inventory activities, including preparation, counts, reconciliation, and required adjustments, to support established company variance goals.
• Analyze instrument and implant utilization in partnership with Sales Management and the sales force to identify opportunities to improve asset utilization.
• Evaluate inventory asset levels and execute appropriate strategies to maximize utilization, support sales performance, and achieve company asset utilization goals.

KPI & Performance Management

• Implement tiered accountability for Tier 1 and Tier 2, and Tier 3 based on the market, sharing outcomes with senior management as appropriate.
• Monitor performance against applicable KPIs, address performance gaps, implement corrective actions, and escalate for support when required.
• Participate in the development of best practices, SOPs, process improvements, system enhancements, and reporting for company-wide application.
• Analyze operational activities impacting the P&L of assigned areas, including stock withdrawal budgets, freight, and courier usage, based on market requirements.

People Management

• Lead the day-to-day management of the assigned team, including attracting, engaging, training, developing, empowering, and retaining employees to support business goals and a high-performance culture.
• Own employee engagement and related action plans for assigned teams.
• Assign and manage logistics and inventory workflows to ensure compliance with established processes and SOPs.
• Monitor performance against KPIs and adherence to standard work, including required daily, weekly, monthly, and quarterly activities, while maintaining audit readiness.
• Ensure ongoing training for logistics personnel and/or sales representatives on required compliance topics, day-to-day operations, SOPs, processes, and systems.
• Provide operational training and support to other areas and Company locations as required.

Safety & Compliance

• Ensure adherence to applicable quality, regulatory, health, safety, and environmental policies, procedures, protocols, and requirements.
• Maintain appropriate housekeeping standards within warehouse areas, including a clean and orderly work environment.
• Manage product recall activities in a timely manner and coordinate with Quality and Regulatory teams to ensure required compliance procedures are followed.

Systems

• Learn and effectively navigate systems such as MoveMedical and ERP platforms including SAP, AX, WebOps, or TOTVS.

What will you need to be successful?

Education

• High School Diploma or equivalent required.
• Bachelor's degree in Business Administration, Supply Chain, Operations, Industrial Engineering, or a related field preferred.
• Armed Services experience, particularly within logistics or supply chain, highly preferred.

Experience

• 5-8 years of relevant experience in logistics, supply chain, warehouse operations, inventory management, operations, or a related field.
• 2+ years of people leadership or supervisory experience preferred, including responsibility for team performance, development, and day-to-day operations.
• Demonstrated experience managing day-to-day operational activities and driving performance against operational KPIs.
• Experience within a regulated environment, medical device industry, or field-based logistics operation preferred.

Certifications

• ASCM, Six Sigma, Lean, or Project Management certification desired.

Skills & Capabilities

• Ability to foster an environment where employees feel comfortable sharing ideas and voicing their opinions.
• Courage and ability to have crucial conversations with employees and stakeholders.
• Ability to coach employees to solve problems and improve business performance.
• Ability to act as a change agent through influence and by leading by example.
• Ability to establish standards for effective warehouse and logistics operations and hold teams accountable to those standards.
• Strong communication skills with the ability to effectively convey and interpret information across a variety of audiences and situations.

Physical Demands

• Must be able to lift up to 75 pounds.
• Standing, walking, bending, stooping, pushing, and pulling may occur for extended periods.

Travel

• Domestic travel of less than 50%.

You. Unlimited.

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.

• Inclusion, Diversity and Equity- Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/ ).
• Your Future: 401k Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day
• Your Wellbeing: Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program
• Training: Hands-On, Team-Customized, Mentorship
• Extra Perks: Discounts on fitness clubs, travel and more!

Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Stay connected by joining our Talent Community.

We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day.

Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N.

Explore our website and learn more about our mission, our team, and the opportunities we offer.