Support Program Management team in the review and evaluation of new business, renewal submissions and audits. Work with brokers regarding any outstanding and/or incomplete new business and renewal submission activity. Support member development activities by tracking activity in company CRM system.
EDUCATION AND EXPERIENCE: Bachelor’s Degree or equivalency in a related discipline and at least two (2) years of experience in the insurance industry.
SKILLS/COMPETENCIES REQUIREMENTS:
Communicating effectively within the Captive Support Team and with the Program Management Team to ensure deadlines are met and the proper information is obtained
Ability to work independently and communicate activities/outcome with team
Responsive to assignments and communication on status
Strong technical aptitude including a high proficiency in Microsoft Office
Understand company required information systems
Excellent written and verbal communication skills
Organization; planning and prioritization skills
Strong analytical skills; problem solving and judgment
Intellectual curiosity to build an in-depth understanding of insurance and risk management
Commitment to meeting customer service demands
Positive attitude and commitment to support business culture
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Review, prepare and submit documents for new and renewal business and audits.
Accountable for ensuring information is complete and accurate
Communicates with various stakeholders and members to ensure that submissions are reviewed effectively
Adhere to the various service level agreements for new business, renewals and audits
Responsible for invoicing of captive premium
Provide superior customer service to clients, brokers, fronting companies, and various service providers
Assure company systems are accurate and up-to-date
Commitment to company values
PRIORITIES: Accuracy, Timeliness, Broker-Service Provider-Client Relationships, Positive Team Attitude