Job Description
JPC Partners is looking for an intermediate level Program Manager that will provide for generation interconnection and transfer requests as well as client management to member companies and other stakeholders. Relying on broad knowledge of the energy industry with expertise in generation transfers and interconnections, the client manager responds to customer inquiries, utilizing various research methodologies and internal support mechanisms. Facilitate the processing of Interconnection Agreements, Interconnection Service Agreements and Wholesale Market Participant Agreements and a variety of customer inquiries, duties that include interconnection or transfer application delivery, facilitation, milestone and risk tracking and general stakeholder/customer management. General client management duties as required.
Responsibilities
Responsibilities
- Assist in the managing and processing of generator transfer and interconnection application processes and related tasks, ensuring compliance with regulatory requirements and timelines.
- Coordinate with internal partners to ensure internal awareness and documentation.
- Coordinate with customer(s) to communicate requirements and ensure compliance.
- Receive and process customer inquiries and/or issues and ensure timely and complete resolution of customer issues. Inquiries are primarily through phone and email for both interconnection and transfer requests as well as broad questions.
- Exceptional research skills (primary and secondary) and documentation skills.
- Ability to track detailed and heavy customer inquiries to ascertain customer intent and requirements.
- Ability to proactively ask probing and qualifying questions and use information to anticipate problems and obstacles and offer recommended solutions.
- Ability to communicate with member company representatives on a wide variety of issues and to represent company effectively to ensure total customer satisfaction with external customers.
- Possess a broad knowledge of company’s mission, structure, vision, values, operating principles and procedures including knowledge of existing and planned markets, major business functions, products and services and related strategies. Possess general knowledge of the US energy industry with a commitment to continuous learning.
- Manage multiple concurrent objectives, projects, groups or activities. Work independently and cooperatively with departmental colleagues and across division.
- Must have an elevated level of critical thinking skills and understand how to use, “next best question” abilities.
- Must have and use effective judgment in prioritization and time allocation and time management.
- Ability to work collaboratively with department and cross divisional maintaining highly professional business relationships.
- Demonstrate the ability to deal well with change, pressure and ambiguity.
- Relate well to all kinds of people; work effectively with individuals and groups at various levels in a constructive and collaborative manner; build and utilize effective working relationships in a matrix environment and across functional, departmental and divisional reporting lines.
- College graduate with bachelor’s degree or master’s degree or experienced professional with High School Diploma and a minimum of seven years’ work experience or associate’s degree and a minimum of five years’ experience in a client management or program management related position.
- Demonstrated ability to produce high-quality work products with extreme diligence.
- Excellent written and verbal communication and critical thinking skills.
- Must be proficient in Excel, Word, and PowerPoint:
- Paralegal Training
- Generation and Interconnection Training
- Salesforce or CRM proficiency
- Ability to grow with position, increasing expertise, responsibility, and accountability.
- Strong verbal and written communication skills.
- Great professional level presentation skills.
- Hybrid – 3 days in office per week required.
- Must be an initiative-taker.
- Bachelor’s or master’s degree in engineering, legal, business administration, finance, or mathematics is preferred
- Background in Energy, Utilities, Law, Finance, or Program Management in a regulated industry
- Interest in the Energy or Utility business
Numbers & Facts
| Location | Pennsylvania |
| Industry | Computer/IT Services |
| Company Size | 20 to 49 employees |
| Year Founded | 2004 |
| Website | http://www.jpcpartners.com |
About Company
JPC Partners
Founded in 2004, JPC Partners has established itself as a premier provider of top talent to employers throughout the Eastern United States from Start-ups to Fortune 500 companies.
Services
Retained Search
When it comes to executive searches, we know how important it is to find a partner who can understand your needs, recruit best-in-class talent, and work collaboratively towards a successful hire. With a deep understanding of our practice areas and solid, collaborative relationships with industry leaders, we drive top performance in the executive recruiting sector, delivering a better experience for both our clients and candidates.
Direct Hire Staffing
Focus on running your business while JPC handles the hiring process for you. We will evaluate the position; source qualified candidates; screen, interview, test and assess each one; and check backgrounds and references – all to ensure you hire a top performer.
Contract Staffing and Contract to Hire Staffing
Our clients can try out an employee on the job for a predetermined period of time, before making a full-time hiring decision. This allows our clients to evaluate the candidate in a true work setting to ensure a great fit.
JPC focuses on providing expert resources for each assignment based on your unique requirements developed through customer collaboration.
JPC is able to attract and retain technology experts and consultants through our sourcing network and data base built on over thirty years of business and information technology contacts including personal and professional referrals. We are able to attract and retain our IT consulting professionals with a compensation model that rewards excellence and places our consultants among the best paid in the industry while pricing our services at very competitive rates that provide value for our clients and keep our staff motivated.
JPC helps our clients place IT talent in the following and other areas:
- CEO / CTOs / CIOs / VPs of IT
- Application and Infrastructure Directors
- Project Managers
- Business Analysts
- Database Administrators
- Technical Writers
- Network Architects and Administrators
- Software QA / Testers
- Systems Architects
- Application Developers
- Application Architects
- Web Developers
- Data Warehousing
- Business Intelligence
- IT Auditors
- Network Engineers
- Programmer Analysts
- Mobile Application Developers
Temporary Staffing
Increase your workforce – without adding to your overhead. With JPC’s temporary staffing solutions, you’ll get the people you need, when you need them, to fill in for short- or long-term projects.
Skills
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