PROJECT COORDINATOR
Looking to become part of an energetic team? Are you interested in building your career in a high-demand industry? Is a culture focused on integrity & accountability important to you? Snap Install could be a good match for you.
We are seeking an ambitious Project Coordinator to join our innovative and hard-working project management team. Acting as the front-line of communication, our mission is to provide peace of mind for our partners by anticipating and understanding the needs of their business or organization.
WHO WE ARE At Snap Install, we focus on developing and executing turnkey solutions that solve every aspect of our partners’ installation needs. Representing many high-demand industries that range from digital signage and healthcare integration to audio/video installation, we embed ourselves in our partner’s processes to help understand their world and create customized solutions tailored to their needs.
As a leading nationwide service provider, we continue to support our partners through quality installations across multiple industries throughout the United States and Canada. We supply our partners with a diverse network of qualified technicians with extensive industry experience and resources.
WHO WE ARE LOOKING FOR A successful candidate is eager to learn, self-motivated, organized, and able to multi-task in a fast-paced environment. Working with a wide variety of individuals and personalities, being able to adapt to different communication styles is key. Build on your conflict resolution skills by handling order escalations as necessary.
WHAT YOU WILL BE DOING
Project Coordination: - Develop a basic understanding of client solutions, products, technologies, and common challenges in order to oversee jobs.
- Generate basic quotes and scopes of work for clients.
- Build orders in service management system, with an emphasis on consistent accuracy. Consistently update system with clear, effective notes.
- Schedule and coordinate jobs with technicians, effectively addressing scope and price. Gather all necessary logistical and technical information, and prepare technicians for on-site work.
- Monitor job progress, serving as an escalation point and resolving minor barriers. Confirm, review, and approve deliverables. Coordinate with manager on escalations.
- Close completed jobs, including billing and documentation, and share necessary information back to the client.
Rollouts: - Participate in multi-site projects/rollouts.
Business Acumen: - Understand options to complete project when considering timing, technician skill set, project risks, and margin.
- Coordinate with manager to manage and prioritize workload and daily schedule.
- Demonstrate a limited ability to adapt to varying client, project, technology, technician, and site needs, and drive projects to a successful outcome.
- Work with technicians and clients to negotiate pricing based on scope, level of effort, timeliness, and other variables.
- Understand and adhere to standard operating procedures.
Relationship Management: - Develop initial relationships with technicians, clients, and co-workers that promote effectiveness and mutual success. Advocate and influence for best outcomes.
Team: - Consistently demonstrate Snap's core values: integrity, passion, perseverance, accountability, and innovation.
- Occasional local travel, as required.
- Perform other duties and projects as assigned and deemed appropriate.
WHAT YOU NEED Qualifications: - High school diploma required
- Associate’s or bachelor’s degree preferred
- Occasional night and weekend work
Experience: Skills: - Understand the fundamentals of coordinating resources and timeline applications is preferred.
- Adaptable.
- Well organized, detail oriented and analytical; with the ability to work in a high-volume work environment.
- Strong verbal and written communication skills.
- Proficient critical thinking; with the ability to identify problems and formulate decisions independently.
- Strong interpersonal and relationship-building skills.
- Computer proficiency in the use of email and Microsoft Office. G-Suite and Salesforce experience is a plus.
- Basic math skills needed to determine job costing, discounting and calculating profit margins are required.
- Ability to obtain detailed knowledge of services and technical applications.
ADDITIONAL INFORMATION – WE TAKE CARE OF OUR PEOPLE
Perks: - Year-End Discretionary and “On the Spot” Bonuses
- Paid Time Off
- Spontaneous Company Lunches
- Casual Attire
- Free, Independent Financial Advisory Services
- Opportunity for Growth
- Health & Wellness Benefits:
- Medical and RX Insurance
- Vision Insurance
- Dental Insurance
- Life Insurance
- Critical Illness and Accident Insurance
- Short Term and Long Term Disability
- FSA, Dependent Care FSA and HSA
- Virtual Urgent Care and Mental Health Package
- Paid Parental Leave
- 401(k) Discretionary Matching Program
FUN! - Giving Back to the Community
- Performance-Based Rewards
- Sporting Event Tickets
- Company Outings
- Fantasy Football League
- Company Happy Hours
Job Type: Full-Time | Remote Status: Hybrid
Compensation Starting Range: $42,500 - $53,000/year
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