Canizares Law Group, LLC, an established immigration law firm serving clients nationwide, is seeking a professional and compassionate Bilingual Receptionist to join our Miami office.
The ideal candidate is organized, dependable, comfortable working in a fast-paced environment, and committed to providing excellent service to clients. Because this position is often the first point of contact for individuals seeking legal assistance, strong communication skills and empathy are essential.
Responsibilities
Answer and route incoming calls professionally.
Assist prospective and current clients in English and Spanish.
Schedule, confirm, and follow up on legal consultations.
Explain consultation options and payment requirements.
Follow up with prospective clients through phone calls and text messages.
Accurately document calls, messages, and client information in the firm’s systems.
Process consultation payments and provide appropriate confirmations.
Monitor voicemails and return messages promptly.
Coordinate appointment availability with attorneys and other departments.
Maintain confidentiality of client and firm information.
Meet established performance expectations for call handling, follow-ups, documentation, and scheduled consultations.
Provide general administrative support as needed.
Qualifications
Bilingual (English and Spanish is a plus!)
Previous receptionist, customer service, call center, sales, or law-office experience is preferred.
Excellent verbal and written communication skills.
Strong customer-service and interpersonal skills.
Comfortable speaking with prospective clients and helping them schedule paid consultations.
Ability to multitask, prioritize responsibilities, and work efficiently.
Strong attention to detail and accurate data-entry skills.
Professional, dependable, empathetic, and team-oriented.
Comfortable learning and using multiple computer and telephone systems.
Position Details
Full-time position
In-office work in Miami, Florida
Monday through Friday
Opportunities for professional growth
Benefits
Eligible employees may receive:
Medical, dental, and vision coverage after 90 days
Paid time off
Paid federal holidays
401(k) plan with a 3% employer contribution after one year of eligibility
Short-term disability benefits after one year
Pension plan subject to the applicable vesting schedule
If you are bilingual, client-focused, and interested in joining a professional and collaborative immigration law firm, we encourage you to apply by submitting your résumé.
Canizares Law Group, LLC is an equal opportunity employer.
Numbers & Facts
Location
Miami, FL
Job Type
Full-time
Skills
Administrative Skillsunmatched
Communication Skillsunmatched
Customer Support/Serviceunmatched
Data Entryunmatched
Dental Insuranceunmatched
Detail Orientedunmatched
Develop and Maintain Customersunmatched
Documentationunmatched
English Languageunmatched
Establish Prioritiesunmatched
Health Insuranceunmatched
Immigration Lawunmatched
Interpersonal Skillsunmatched
Legalunmatched
Legal Support Skillsunmatched
Multilingualunmatched
Multitaskingunmatched
Organizational Skillsunmatched
Plan Meetingsunmatched
Presentation/Verbal Skillsunmatched
Salesunmatched
Sales Prospectingunmatched
Short Messaging Service (SMS)unmatched
Spanish Languageunmatched
Team Playerunmatched
Telephone Skillsunmatched
Telesalesunmatched
Training/Teachingunmatched
Vision Planunmatched
Writing Skillsunmatched
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