Under the direction of the Intake Manager, the Receptionist operates the hospital's telephone system console; greets and manages visitors; coordinates requests for information and services as appropriate; and provides miscellaneous services at the reception desk as directed.
Job Duties & Responsibilities:
Departmental:
- Operate the hospital's phone system console to receive, screen, and direct calls appropriately, while maintaining confidentiality of patient and staff information. Take and process messages for intake, as directed.
- Greet and manage visitors according to hospital policy.
- Coordinate requests for information and services as appropriate. Facilitate communication between departments and staff as needed. Make announcements using the overhead paging system as directed and according to policy.
- Assist with the hospital's emergency code situations as directed, including emergency paging.
- Provide miscellaneous services at the reception desk.
- Monitor sign-out of hospital vehicles according to policy.
- Sell meal tickets and other items, as directed.
- Balance the cash register.
- Secure patient valuables according to policy.
- Log parcels for shipping, as directed.
- Maintain the key log.
- Provide other services, as directed.
Hospital
- Promote department goals and the mission of Rogers Memorial Hospital.
- Demonstrate understanding of Joint Commission and other regulatory agency compliance regulations.
- Participate in Hospital committees, Performance Improvement/Quality team meetings, and team projects, as directed.
- Project a professional image by wearing appropriate, professional attire per the Hospital's dress code policy.
- Demonstrate positive, calm, professional, and effective communication skills.
- Demonstrate punctuality, preparedness, and good organizational ability.
- Contribute to Performance Improvement/Quality initiatives in a positive, solution-focused manner.
- Fulfill all Human Resources and Infection Control requirements.
Additional Job Description:
Education/Training Requirements:
- High school diploma or GED required.
- Six (6) months of clerical or business training or receptionist experience, or equivalent, is required.
Schedule: Saturdays and Sundays 7:30am-2:30pm
With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:
- Health, dental, and vision insurance coverage for you and your family
- 401(k) retirement plan
- Employee share program
- Life/disability insurance
- Flex spending accounts
- Tuition reimbursement
- Health and wellness program
- Employee assistance program (EAP)
Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)