Registration Coordinator I

Position Overview

Essential Functions

• Greets patients and visitors professionally and courteously
• Verify and update patient/client information upon arrival
• Schedule, reschedule, and cancel appointments using our electronic health record (EHR) system
• Answers incoming calls and route appropriately
• Take accurate messages and relay to the correct staff
• Ensure all required forms are completed and scanned into the EHR
• Collect payments and provide receipts as needed
• Monitor the flow of patients in the waiting area
• Ensure a clean, safe, and welcoming environment
• Act as a liaison between patients and medical staff
• Handle faxing, scanning, and sorting mail as needed
• Adhere to HIPAA regulations and practice policies on patient privacy and information security
• Follow all established protocols and policies
• Other duties as assigned

Work-Related experience

• Minimum 2 years of customer service experience preferred
• Experience in a healthcare or medical setting is preferred
• Familiarity with Electronic Health Record system preferred

Physical Demands and Work Environment

• Strong critical thinking and decision-making skills in dynamic patient care settings.
• Ability to remain calm and effective and make critical decisions in high-pressure situations.
• Strong problem-solving, analytical, and multitasking abilities.
• Emotional resilience when working with patients experiencing crisis, trauma, or chronic illnesses.
• Ability to provide compassionate care while maintaining professional boundaries.

• Frequent standing, walking and reaching
• Ability to perform repetitive motions, including typing for EHR documentation.
• Occasional exposure to bodily fluids, infectious diseases, and hazardous materials; adherence to infection control protocols is required.
• Prolonged sitting at a desk with frequent computer use.

• Clean, well-lit and ventilated office environment

Education, Certification, and Licensure

Skills

• Organizational and multitasking skills
• Effective verbal and written communication
• Proficient in typing, data entry, and confidentiality
• Bilingual in English and Spanish is preferred but not required.