Benefits:- 401(k)
- Employee discounts
- Health insurance
- Paid time off
- Competitive salary
- Training & development
About the Role:Brookline Dental Specialists is hiring a
Revenue Cycle Manager to run insurance and patient billing for our three offices (Coolidge Corner, Brookline Village and Chestnut Hill), about $10M in annual revenue.
You'll own the full cycle: eligibility, claims, payment posting, denials, patient statements and collections. You'll work with practice leadership, the office manager and front desk teams to get claims out clean and money in fast.
Location: Brookline, MA (on-site)
Type: Full-time
Salary: Negotiable, based on experience
What you'll do
Insurance billing
- Post insurance payments and EOBs/ERAs accurately and on time
- Work denials, rejections and underpayments; file appeals and follow up until resolved
- Manage insurance AR aging and keep claims over 90 days to a minimum
Patient billing
- Send patient statements and run a consistent follow-up process on balances
- Answer patient billing questions clearly and kindly, by phone and email
- Set up payment plans and third-party financing, and manage collections
- Handle refunds and credit balances promptly
Reporting and process
- Build and maintain monthly reports (Excel/Google Sheets): collections, AR aging, denial rates, and collection percentage by office and provider
- Find the root causes of denials and write-offs, and fix them with the front desk and providers
- Keep billing compliant with HIPAA and payer rules
What you bring
Required
- 5+ years of revenue cycle or medical billing experience in a healthcare organization with about $10M+ in annual revenue
- Hands-on experience with insurance claims, EOB/ERA posting, denials and appeals, and patient collections
- Strong Excel or Google Sheets skills: pivot tables, lookups and clean monthly reporting
- Working knowledge of commercial insurance, PPOs and Medicaid (MassHealth), and HIPAA
- Excellent organization; able to manage many open items and deadlines at once
A plus
- Dental billing experience (CDT codes, narratives, X-ray and perio chart attachments, coordination of benefits)
- Experience with Dentrix Ascend or another dental practice management system
- Multi-location or group practice experience
Who you are
- Positive and steady. You stay calm and friendly with patients, payers and teammates, even on hard calls.
- Diligent. You follow every claim through to payment and don't let things slip.
- Organized. You run your work from lists, spreadsheets and deadlines, and finish what you start.
- A clear communicator. You explain billing in plain words to patients and staff.
Pay, benefits and how to apply
Salary: Negotiable, based on experience.
Benefits (full-time):
- Health insurance, with the practice paying 50% of the employee-only premium
- 401(k) with a 50% match on contributions up to 6% of pay, vested immediately
- Free cleanings and discounted dental care for you and your immediate family
To apply: Send your resume to officemanager@brookline-dental.com with a short note on the billing operations you've managed: annual revenue, number of locations, and the systems you used.