Revenue Cycle Manager, Full-time

Schedule: The schedule for this position is Monday-Friday 8:30am-5:00pm.

The Ideal Candidate: A servant leader with hospice revenue cycle expertise who excels at communication, team development, and cross-functional collaboration. They are comfortable working within multiple EHR systems, interpreting complex reimbursement regulations, and using data to improve financial and operational performance. This individual balances attention to detail with a patient-centered, mission-focused approach.

About the Role

Transitions LifeCare is seeking an experienced Revenue Cycle Manager to lead and optimize revenue cycle operations across our hospice, palliative care, and geriatric primary care service lines. This position plays a critical role in ensuring accurate reimbursement, regulatory compliance, and financial performance while supporting our mission of providing exceptional care to patients and families.

The ideal candidate is a collaborative leader with strong communication skills, proven people management experience, extensive knowledge of hospice reimbursement processes, and experience working within electronic health record (EHR/EMR) systems. This individual will partner closely with clinical, operational, and finance leaders to drive efficiency, resolve challenges, and support organizational goals.

What You'll Do

Lead Revenue Cycle Operations

• Oversee all aspects of the revenue cycle, including eligibility verification, coding, billing, collections, denials management, and accounts receivable follow-up.
• Ensure compliance with Medicare, Medicaid, commercial insurance, and hospice-specific billing regulations.
• Monitor reimbursement trends, claims accuracy, and billing performance to maximize revenue and reduce denials.
• Develop and implement process improvements that enhance operational efficiency and strengthen internal controls.

Manage and Develop a High-Performing Team

• Provide day-to-day leadership, coaching, and support to revenue cycle staff.
• Establish clear expectations, monitor performance, and foster accountability and professional growth.
• Promote collaboration and effective communication within the department and across the organization.

Partner Across the Organization

• Serve as a key liaison between Finance, Clinical Operations, Admissions, Quality, and external payors.
• Communicate effectively with patients, families, referral sources, insurance representatives, and internal stakeholders.
• Provide education and guidance regarding documentation requirements, billing practices, and regulatory changes.

Drive Performance Through Data

• Analyze revenue cycle metrics including A/R aging, denial rates, collections, and reimbursement trends.
• Develop meaningful reports and dashboards to support decision-making.
• Identify root causes of billing issues and implement corrective action plans.
• Support forecasting and financial planning activities related to revenue cycle performance.

Support Compliance and Quality

• Collaborate with auditors and regulatory agencies as needed.
• Assist with payer contract analysis and reimbursement negotiations.
• Maintain thorough knowledge of hospice billing requirements and industry best practices.

What We're Looking For

Required Qualifications

• Bachelor's degree in Business, Healthcare Administration, Finance, Accounting, or a related field.
• Minimum of 3-5 years of progressive revenue cycle management experience.
• Hospice, home health, or post-acute care revenue cycle experience required.
• Previous supervisory or management experience.
• Strong interpersonal, communication, and relationship-building skills.
• Demonstrated ability to lead teams, manage competing priorities, and drive results.
• Experience working with electronic health records (EHR/EMR) and revenue cycle software.
• Working knowledge of Medicare and Medicaid hospice billing requirements.
• Advanced proficiency with Microsoft Excel and other Microsoft Office applications.
• Strong analytical, organizational, and problem-solving skills.

Preferred Qualifications

• Experience in a nonprofit healthcare environment.
• Experience with Axxess, Epic, or similar healthcare information systems.
• Certification such as CRCR, CHAM, HFMA, or other revenue cycle credentials.
• Experience leading process improvement initiatives and operational change.

Why You'll Love This Role

This is an opportunity to combine operational excellence, financial stewardship, and mission-driven leadership. You'll work closely with leaders throughout the organization, influence strategic initiatives, and help ensure our patients and families receive the support they need by maintaining a strong and effective revenue cycle.