SECRETARY 1

6 mos. trg. or 6 mos. exp. in using personal computer & related business office software; 6 mos. trg. or 6 mos. exp. in office practices & procedures

8 months experience as a Data Entry Operator 1,

Or 4-months experience as a Data Entry Operator 2

Or 18 months typing experience), or equivalent;

High school graduate or equivalent;

Minimum of 2 yr. clerical experience or equivalent;

Typing speed of 20 wpm; basic knowledge of Microsoft Office; well-developed verbal communication skills.

Screens, research, quality assures and correct errors of agency work product/records; preps case information for agency meetings/reviews;

Conducts family search and engagement activities; utilizes various tools and resources, e.g. record mining and online resources; maintains and monitors workload logs;

Processes inbound and outbound mail, faxes, and phone calls; distributes work; data entry;

Processes court and case information; updates instructions; completes record checks; monitors email boxes; scans and uploads documents;

Greets visitors; discusses barriers, challenges, and field questions from families and collaterals to assists in problem solving and directing parties to the appropriate person;

Prepares reports/correspondences; provides DEO/clerical support within the department.

Scanning and uploading case documents into appropriate section of the electronic casefile systems;

Performing clerical duties such as (but not limited to) processing mail, faxes, routine maintenance of all copiers/printers, telephone/receptionist duties; retrieving/processing fingerprints; supervisor backup responsibilities; maintaining supplies; verifying accuracy of completed work within the department.

Responding to inquiries and requests for information from staff, community professionals and the public; providing cash equivalents and travel request assistance; completing record checks; answering incoming unit calls; coordinating group projects.

Performs other related duties as assigned.