Senior Account Manager

Job OverviewCortavo is seeking a highly motivated Sr. Account Manager who thrives on building strong client relationships, delivering high satisfaction, and driving long-term growth within our managed IT services portfolio. This pivotal role combines trusted client advisement with strategic revenue generation, playing a key role in our customer retention and expansion efforts. As the primary point of contact for our valued customers, you'll be responsible for ensuring a seamless and exceptional experience throughout the entire client lifecycle. You will work closely with internal teams including project management, service delivery, and engineering, to proactively resolve customer needs, align solutions with business goals, and continually exceed client expectations. Proven experience managing strategic or VIP client accounts with a strong focus on delivering proactive, value‑driven strategies that strengthen relationships and drive long-term retention is a must. The Sr. Account Manager must be able to identify opportunities, anticipate client needs, and translate business goals into actionable plans that consistently demonstrate measurable value to the client. This role is both client‑focused and sales‑driven. You'll actively manage renewals, generate service quotes, and identify upsell and cross‑sell opportunities that bring added value to customers. Your success will be measured by your ability to drive revenue growth, increase retention, and cultivate loyal advocates who are eager to provide reviews and referrals. This role reports directly to the Client Success Director.ResponsibilitiesMeet sales targets and revenue goals90% Renewal Rate$45,000 Monthly Hardware & Software Sales (Ramp up Plan TBD)Minimum 1 customer Referral per monthMinimum 1 Review per monthLeverage technical acumen to identify opportunities for cross‑sell and upsellConduct sales discovery sessions with existing accounts to capture relevant opportunity data for quote creationDeliver Cortavo solutions to decision makersFacilitate invoicing and collections processCreate customer quotes and invoices for net new hardware or software purchases, projects, and hardware returns or requests as it relates to assigned accountsPartner with engineering, service delivery, and project management teams to ensure client needs are addressedAssist with support escalation to ensure critical, business‑impacting issues are organized and resolved as quickly as possibleDevelop account plans and strategies related to increased revenue growthLead Executive Business Review meetings to show customers the ongoing value of their Cortavo servicesCoordinate onsite client visits or lunches for local clienteleResearch contacts and accounts for firmographic data and collaborate with marketing on pertinent target messagingProvide consistent feedback to internal company departments to improve processesMaintain accurate pipeline on a weekly basisMaintain updated knowledge of company sales offerings, products, and servicesDocument activities, next steps, and status of accounts in SalesforceCustomer Contract RenewalMeet customer renewal rate, reviews, and referral goalsLead "Cortavo in Review" meetings to highlight the ongoing value and impact of Cortavo's services throughout the customer's agreementPrepare technical renewal discovery questions used in the Cortavo in Review renewal meetings to uncover upsell opportunity and solidify the renewal proposal to present to the customerPrepare and effectively sell the Cortavo renewal proposal and/or PowerPoint during renewal proposal meetingsProgress renewals from open to closed wonDocument and update all renewal activities, next steps, contacts, and status of accounts in our CRMRequired Skills And QualificationsBachelor's degree4+ years of account management experienceExperience with VIP and/or high MRR accountsTechnical acumen for end user device salesAbility to effectively communicate and build rapport with C-level executivesExcellent active listening skillsImpeccable multi-tasking capabilitiesAbility to work well with others at the CompanyExceptional verbal and written communication skillsAbility to adapt and strong problem-solving skillsExperience with all tools within the Company tech stackValid driver's licenseTech StackSalesforceHaloSlackmonday.comQuickBooksO365Predictive IndexITGlueDattoEstimated Usage of Time65% - Cortavo Customer Account Management (26 hours/week)35% - Cortavo Customer Renewal Management (14 hours/week)Work EnvironmentSandy Springs, GA or Bakersfield, CA office as well as remote eligibilityCompetitive salary, as well as employer, contributed health benefitsPaid time offCompany cell phone planA seat on an energetic team that collaborates and pushes each other to be betterA fast‑paced but cooperative environment with endless potential for growthHand‑on mentoring allowing for personal development and company advancement opportunitiesCelebration events for team and Company successes throughout the yearFlexible work from home options available.#J-18808-Ljbffr