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IT Technical Support Specialist BERING STRAITS PROFESSIONAL SERVICES LLC
Washington DC, DC6 days ago
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Skills
- Administrative Skillsunmatched
- Adobe Product Familyunmatched
- Apple iPadunmatched
- Apple iPhoneunmatched
- Asset Managementunmatched
- Cisco Network Systemsunmatched
- Copying Machinesunmatched
- Desktop PCunmatched
- English Languageunmatched
- Help Deskunmatched
- Identify Issuesunmatched
- Information Technology & Information Systemsunmatched
- Inventory Managementunmatched
- Keyboardsunmatched
- Laptop PCunmatched
- Maintain Complianceunmatched
- Management of Information Systems/Technology (MIS)unmatched
- Microsoft Product Familyunmatched
- Microsoft Windows Operating Systemunmatched
- Mobile Devicesunmatched
- Multilingualunmatched
- Peripheral Hardwareunmatched
- Presentation/Verbal Skillsunmatched
- Printersunmatched
- Problem Solving Skillsunmatched
- Reporting Skillsunmatched
- Research Skillsunmatched
- Security Complianceunmatched
- Software Administrationunmatched
- Standard Operating Procedures (SOP)unmatched
- Systems Maintenanceunmatched
- Technical Supportunmatched
- Technical Writingunmatched
- Time Managementunmatched
- WebExunmatched
- Wireless Communicationsunmatched
- Writing Skillsunmatched
- iOSunmatched
Description
We are seeking a highly experienced Senior Helpdesk Specialist for an onsite contract opportunity with the Department of Energy and Environment (DOEE) in Washington, DC.
The target pay range:
The target pay range:
- Yearly salary is $42,112.00 - $48,128.00
- Hourly pay range: $28.00 to $32.00
Key Responsibilities:
- Provide comprehensive Tier-2 technical support for desktop and mobile devices in a Windows-based enterprise environment.
- Configure, deploy, and troubleshoot laptops, desktop computers, iPads, and iPhones, ensuring security compliance and proper application setup.
- Resolve software-related issues involving Microsoft 365, Adobe products, Microsoft Teams, OneDrive, and email.
- Manage IT inventory and asset tracking throughout the equipment lifecycle.
- Support office peripherals, including printers, copiers, wireless keyboards, headsets, and scanners.
- Assist users with conference room technology, including Cisco, Webex, and Microsoft Teams connectivity.
- Document, track, and monitor all technical requests to ensure timely and effective resolution.
- Interpret technical manuals and follow standard operating procedures for system maintenance and troubleshooting.
Required Qualifications
- Education: Bachelor's degree in IT or a related field (or equivalent professional experience).
- Experience: 11+ years of experience in Tier-2 end-user support, including diagnosing hardware/software issues in an enterprise environment.
- Technical Proficiency:
- Expertise in Windows OS environments and Microsoft 365 administration.
- Strong background in mobile device management (iOS) and enterprise hardware/peripherals.
- Proven ability to research, troubleshoot, and resolve complex technical issues independently.
- Communication: Native or bilingual English proficiency with strong written and verbal reporting skills.
Numbers & Facts
| Location | Washington, DC |
| Salary | $28–$32 Per Hour |
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