We are seeking a highly experienced Senior Helpdesk Specialist for an onsite contract opportunity with the Department of Energy and Environment (DOEE) in Washington, DC. The target pay range:
Yearly salary is $42,112.00 - $48,128.00
Hourly pay range: $28.00 to $32.00
Key Responsibilities:
Provide comprehensive Tier-2 technical support for desktop and mobile devices in a Windows-based enterprise environment.
Configure, deploy, and troubleshoot laptops, desktop computers, iPads, and iPhones, ensuring security compliance and proper application setup.
Resolve software-related issues involving Microsoft 365, Adobe products, Microsoft Teams, OneDrive, and email.
Manage IT inventory and asset tracking throughout the equipment lifecycle.
Support office peripherals, including printers, copiers, wireless keyboards, headsets, and scanners.
Assist users with conference room technology, including Cisco, Webex, and Microsoft Teams connectivity.
Document, track, and monitor all technical requests to ensure timely and effective resolution.
Interpret technical manuals and follow standard operating procedures for system maintenance and troubleshooting.
Required Qualifications
Education: Bachelor's degree in IT or a related field (or equivalent professional experience).
Experience: 11+ years of experience in Tier-2 end-user support, including diagnosing hardware/software issues in an enterprise environment.
Technical Proficiency:
Expertise in Windows OS environments and Microsoft 365 administration.
Strong background in mobile device management (iOS) and enterprise hardware/peripherals.
Proven ability to research, troubleshoot, and resolve complex technical issues independently.
Communication: Native or bilingual English proficiency with strong written and verbal reporting skills.
Numbers & Facts
Location
Washington, DC
Salary
$28–$32 Per Hour
Skills
Administrative Skillsunmatched
Adobe Product Familyunmatched
Apple iPadunmatched
Apple iPhoneunmatched
Asset Managementunmatched
Cisco Network Systemsunmatched
Copying Machinesunmatched
Desktop PCunmatched
English Languageunmatched
Help Deskunmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Inventory Managementunmatched
Keyboardsunmatched
Laptop PCunmatched
Maintain Complianceunmatched
Management of Information Systems/Technology (MIS)unmatched
Microsoft Product Familyunmatched
Microsoft Windows Operating Systemunmatched
Mobile Devicesunmatched
Multilingualunmatched
Peripheral Hardwareunmatched
Presentation/Verbal Skillsunmatched
Printersunmatched
Problem Solving Skillsunmatched
Reporting Skillsunmatched
Research Skillsunmatched
Security Complianceunmatched
Software Administrationunmatched
Standard Operating Procedures (SOP)unmatched
Systems Maintenanceunmatched
Technical Supportunmatched
Technical Writingunmatched
Time Managementunmatched
WebExunmatched
Wireless Communicationsunmatched
Writing Skillsunmatched
iOSunmatched
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