Job Description:
At Chewy, it is our mission to become the most trusted and convenient online destination for pet parents and our partners vets and service providers alike. Our success is measured by the happiness of the people and pets we serve, not simply by the amount of pet supplies we deliver. That’s why we continue to think of outside-the-Chewy-box ways to delight, surprise, and thank pet lovers who are dedicated to us!
Our Opportunity
Chewy is seeking a Facilities Senior Coordinator to support workplace operations within our corporate hub. Stationed at the reception desk, this person serves as the first point of contact for Team Members, visitors, candidates, vendors, Board members, and our furry friends. We're looking for someone who Puts Customers First, Acts as An Owner, and is passionate about delivering an exceptional workplace experience every day.
This role is responsible for maintaining a safe, efficient, and engaging workplace by overseeing daily facilities operations, vendor performance, workplace services, and site improvement initiatives. The Facilities Senior Coordinator partners cross-functionally with Operations, Safety, Security, IT, HR, and external vendors to ensure the facility meets Chewy's operational standards.
This role serves as a senior individual contributor, providing operational leadership, mentoring junior team members, and driving continuous improvement initiatives.
What You'll Do
Facility Operations
Oversee day-to-day facilities operations for assigned site(s), ensuring a safe, clean, and fully functional work environment.
Conduct routine facility inspections and find opportunities to improve workplace conditions.
Coordinate corrective and preventative maintenance activities with internal partners and third-party vendors.
Manage facilities work orders and ensure timely resolution of service requests.
Support facility readiness for business operations, audits, and peak events.
Vendor Management
Establish relationship with the local Property Management team for assigned site(s), ensuring consistent and proactive communication, and monitoring work orders.
Manage relationships with janitorial, HVAC, waste, security, and other service providers.
Monitor vendor performance against established service level agreements (SLAs) and key performance indicators (KPIs).
Perform routine vendor audits and communicate performance expectations.
Track invoices, validate completed work, and support budget compliance.
Workplace Experience
Deliver a best-in-class workplace experience for Team Members and visitors.
Coordinate office moves, workstation assignments, furniture requests, and workplace setup.
Support Team Member engagement initiatives and site events in partnership with cross-functional partners.
Respond professionally and promptly to workplace concerns and service requests.
Project Coordination
Support facility improvement projects from planning through execution.
Coordinate furniture installations, renovations, space planning, and workplace enhancements.
Track project schedules, budgets, risks, and stakeholder communication.
Identify opportunities to improve operational efficiency and reduce facility costs.
Financial & Administrative Support
Assist in managing site operating budgets and facility expenses.
Monitor purchase orders and invoices.
Maintain facility asset inventories and operational documentation.
Leadership
Mentor and provide guidance to Facilities Coordinators and new team members.
Develop and maintain standard operating procedures (SOPs) and workplace standards.
Build strong partnerships across Operations, HR, Safety, Security, IT, Procurement, Real Estate and other teams.
Lead meetings and drive initiatives that improve workplace operations.
What You'll Need
Minimum Qualifications
Bachelor's degree or equivalent professional experience.
3+ years of experience in facilities management, workplace operations, property management, or a related field.
Experience managing multiple vendors.
Experience coordinating facility maintenance, repairs, and workplace projects.
Strong organizational, project management, and prioritization skills.
Excellent written and verbal communication skills.
Proficiency with Microsoft Office Suite, including Excel and PowerPoint.
Preferred Qualifications
Experience with Facility ticketing platforms (ServiceNow, Corrigo, or similar).
Knowledge of OSHA regulations, life safety systems, and workplace compliance requirements.
Experience managing projects using Project Management platforms (Asana, Monday, Jira, or similar)
Physical Requirements
Have the capacity to lift and carry objects, equipment, or supplies, which can range from light items (less than 10 pounds) to heavier items (up to 50 pounds or more)
The ability to move around the facility, including walking, events, standing, and possibly climbing stairs or ladders for excessive amount of time
Will have ability to bend, stoop, kneel, and crouch for tasks like inspecting equipment, performing, and accessing low storage areas etc.
Standing and sitting, for extended periods during inspections or maintenance tasks, as well as sitting for desk work and administrative duties
Ability to participate in after-hours emergency response and support occasional travel as business needs require.
The hourly range for this role is $24.03 - $36.05.
The specific hourly range offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Non-exempt hourly team members accrue paid time off (PTO) and are eligible for additional unplanned unpaid time off (UTO)Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact
CAAR@chewy.com
.To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Amazon changed how we shop for books. Netflix transformed the way we consume movies. At online pet specialty retailer Chewy, we’re disrupting the pet products industry by offering our customers the easiest way to get the premium products they want, backed by unparalleled service. We strive to win at everything we do, whether that means bending over backwards to gain our customers’ trust and loyalty or creating a creative and stimulating work environment for our employees. We aim to wow our customers—and our employees. Trust us. You’ll notice the difference from the moment you become a candidate with us. At Chewy, we believe in ownership and accountability and value creativity. We are makers and doers who thrive on the desire to drive results. We approach our mission to provide the best service and pet products anywhere with a dogged determination and a disposition that’s as sunny as the South Florida oceanfront we call home. Sure, we work hard, but we have fun, too. Of course, that’s not hard to do when you get to bring your favorite four-legged friend to the office.