Technical Support Analyst - Sheriffs Office
Salary
$61,406.35 - $79,828.26 Annually
Location
The David Hankerson Building Marietta, GA
Job Type
Full-Time
Job Number
05277
Department
Information Technology Services
Opening Date
11/13/2026
Closing Date
11/20/2026 11:59 PM Eastern
Grade Code
112
Position Information
The Technical Support Analyst position is supporting the Sheriff's Office. The position is leveraging the County's Help Desk system to provide support for technical issues, diagnose of both hardware (Desktops and Laptops) and software for line of business applications for law enforcement.
The schedule is Monday-Friday from 8:00 AM - 5:00 PM. Will also require some on-call hours. This is not a remote work from home position.
Essential Functions
Leads and coordinates daily work activities of assigned co-workers: confers with supervisor to obtain direction regarding work assignments and priorities; organizes tasks in order to complete assigned work; monitors status of work in progress and inspects completed work; confers with co-workers; assists with complex/problem situations; provides technical expertise; and assists with training and instructing co-workers regarding operational procedures and proper use of equipment.
Provides user support to County employees for computer hardware, software and peripherals: identifies and resolves problems to restore service to user in a timely and efficient manner; designs new or modifies existing configurations to meet users needs; and ensures that computer equipment and operations are in compliance with applicable policies, procedures, and rules.
Troubleshoots end-user problems: responds to initial on-site requests for assistance and resolves problems; escalates problem to vendors or other personnel as appropriate; ensures continual operations of customers hardware and software; and utilizes diagnostic tools and other resources as appropriate.
Installs and maintains computer hardware, software, and peripherals: ensures availability and proper operation of products for installation; schedules installations; migrates old system data to new system; tests installed products per agency standards; and completes installations and conversions in timely manner and with minimal disruption to customer.
Conducts training programs for County staff regarding hardware, software, and peripherals as assigned: revises user training manuals and lesson plans; selects training times/locations based on users needs; answers questions and provides information during and after training; and conducts one-on-one training sessions as needed.
Reviews and analyzes computer hardware and software functions and operations: identifies deficiencies, modifications and upgrade needs; and conducts testing of patches and upgrades in test environment.
Maintains an awareness of new applications, technologies, technical methods, trends, and advances in the profession: reviews professional publications, technical manuals, and websites to increase knowledge of technical and business operations; and attends conferences, workshops, and training sessions as appropriate.
Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all County or departmental policies, practices, and procedures necessary to function effectively in the position.
Performs other related duties as assigned.
Minimum Qualifications
Associate Degree in Information Technology, or related field required; supplemented by three years of experience providing end user technical support for the County; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Preferred Qualifications
Licenses and Certifications
Must possess and maintain a valid Drivers License.
Physical Abilities
Tasks require the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds).
Sensory Requirements
Some tasks require the ability to communicate orally.
Environmental Factors
Essential functions are regularly performed without exposure to adverse environmental conditions.
EEO Statement
Cobb County Government is proud to be an equal-opportunity employer. We encourage applications from all qualified individuals, regardless of race, color, national origin, sex, religion, age, disability, or any other legally protected status.
Visit Cobb Countys Employee Benefits page to learn more.
01
I understand that all answers to these supplemental questions must be verifiable in the Educational History and Work History sections of the application. Failure to provide sufficient information in these sections may result in my disqualification from the hiring process.
02
I have read the Minimum Qualifications required for this position and understand I must demonstrate those qualifications on the application in order to be considered for this position. Furthermore, a failure to adequately demonstrate all qualifications may result in my removal from consideration. Lastly, I understand indicating "see resume" on the application, may not be accepted in lieu of a completed application.
03
Are you legally eligible to work in the United States on an unlimited and unrestricted basis?
04
Do you now or in the future need an employer to sponsor you for employment authorization of visa status?
05
Educational Background (copies of any education documents listed on your application will be required upon hire): Mark the highest level of education you have completed.
06
If you have a college degree, what was your major area of study? Enter N/A if this does not apply.
07
How many years of experience do you have providing end user technical support?
08
Please describe your experience with providing end user technical support. Enter N/A if this does not apply.
09
How many years of experience do you have providing technical support for software applications and desktop hardware?
10
Please describe your experience with providing technical support for software applications and desktops. Enter N/A if this does not apply.
11
Which of the following experience areas apply to you? (Select all that apply). Please verify that your experience is listed within your application.
12
Please describe any of the experience listed in question eleven. Please include years of experience. Enter N/A if this does not apply.
13
Please describe your experience working in a public safety, law enforcement, or similarly mission-critical environment. What systems or technologies did you support?. Enter N/A if this does not apply.
14
Please describe your experience imaging and configuring Windows PCs and managing mobile devices using MDM platforms. Enter N/A if this does not apply.
15
This position requires being on-call nights, weekends and holidays providing after-hours support as needed. Are you available and willing to work this schedule as needed?
16
Do you have a current and valid drivers license?
17
If you receive a conditional offer of employment, you will be required to satisfactorily complete the following requirements: a criminal background check, a Motor Vehicle Report (MVR) check and provide copies of any education documents listed on your application. Please note that a criminal conviction may not disqualify you from consideration. Are you willing to accept these terms?
Required Question
Employer Cobb County Government
Address 100 Cherokee Street
Suite #200
Marietta, Georgia, 30090
Website http://www.cobbcounty.gov
| Location | Marietta, GA |
| Salary | $61,406.35–$79,828.26 Per Year |
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