THECB - Human Resources Specialist IV (HR Operations Specialist)

Job Description

• Your job application must be completely filled out. Resumes do not take the place of the requirement to include this information on the application*

About the Texas Higher Education Coordinating Board

The Texas Higher Education Coordinating Board (THECB) works to ensure that all Texans have access to high-quality, affordable higher education opportunities that prepare students for successful careers and strengthen the states workforce and economy. Through collaboration with colleges, universities, policymakers, and education partners across Texas, THECB advances initiatives that expand educational opportunity, promote student success, and support the future of higher education.

General Description:

The HR Specialist (Operations Specialist) is responsible for analyzing, improving, and supporting human resources processes, systems, and operational practices. This position serves as a subject matter expert for HR workflows, process improvement initiatives, compliance monitoring, reporting, and operational support. The incumbent works collaboratively with HR leadership, managers, and staff to enhance service delivery, ensure regulatory compliance, and drive efficiencies across HR programs and functions. The specialist collaborates closely with the Assistant Commissioner for People Operations to develop and enhance compliance, services, and process improvement, ensuring alignment with organizational goals and quality standards.

General Duties and Responsibilities:

Operations and Process Improvement:

Analyze existing HR processes and identify opportunities for efficiency, automation, standardization, and continuous improvement.

Develop, document, implement, and maintain HR policies, procedures, workflows, and process maps.

Conduct operational reviews and audits to ensure compliance with agency policies, state and federal regulations, and HR best practices.

Monitor key HR metrics and prepare reports, dashboards, and recommendations for leadership.

Coordinate and support HR technology initiatives, including HRIS enhancements, testing, implementation, and user support.

Research HR operational issues and recommend solutions that improve effectiveness and customer service.

Review personnel actions, transactions, and records for accuracy, completeness, and compliance.

Assist in developing and delivering training related to HR processes, systems, and procedural changes.

Collaborate with management and stakeholders to identify operational needs and implement process improvements.

Participate in special projects related to workforce operations, strategic initiatives, and organizational improvement efforts.

Develop and maintain SOPs, job aids, desk manuals, forms, and operational documentation.

Support data integrity efforts through routine reviews, and corrective actions

Training and Facilitation:

Track employee compliance with the completion of mandatory training programs and provide regular updates to leadership.

Develop and maintain highly interactive training sessions that foster engagement, support knowledge retention, and enable skill application.

Assist in creating and refining course curriculum for ongoing leader training initiatives.

Upon request, host and manage online TEAMs training sessions, ensuring a seamless participant experience.

Provide input and feedback on the development of marketing and informational publications related to training initiatives.

Assist with coordinating program speakers, training materials, and logistics.

Oversee the classroom feedback process, analyze participant responses, and provide insights for program improvement.

Acts as liaison and coordinator for the LinkedIn Learning program.

ADA Collaboration and Support:

Serve as the backup point of contact for ADA-related inquiries, concerns, and complaints.

Assess and recommend reasonable accommodation for employees.

Conduct accessibility audits of facilities, programs, and services.

Develop and update policies to align with ADA and other disability-related laws.

Provide training and education on ADA compliance and disability awareness.

Stay informed about changes in laws, regulations, and best practices regarding accessibility.

Maintain records of accommodation requests and compliance efforts.

Serve as backup to other HR staff and assist with special events, travel arrangements, and meetings.

Perform other duties as assigned by the Assistant Commissioner for People Operations or the Director of Human Resources.

HR Administrative Coordination:

Schedule and coordinate the use of conference rooms for training and other events.

Assist with onboarding activities, including Verification of Employment (VOE) requests.

Participate in New Employee Orientation (NEO), including delivering a brief presentation on agency training and development resources.

Audit new employee files to ensure required documentation is complete and compliant.

Maintain tracking and completion of annual Telework forms.

Maintain and update agency organizational chart.

Serve as backup support for Time and Leave administration.

Assist employees with basic CAPPS access questions and direct more complex issues to the appropriate resource.

Serve on committees, workgroups, or project teams.

Assist with special events, employee engagement activities, and agency initiatives.

Knowledge, Skills, and Abilities:

Knowledge of HR principles, practices, and employment regulations.

Knowledge of the Americans with Disabilities Act (ADA), Section 504, and other accessibility laws.

Knowledge of virtual training platforms, particularly Microsoft Teams.

Knowledge of facilitation techniques for both in-person and virtual learning environments.

Knowledge and expertise in creating, reviewing, and revising course materials to align with organizational goals.

Knowledge and understanding of HR policies, compliance requirements, and professional development programs.

Knowledge and familiarity with mandatory training requirements and tracking systems.

Knowledge of tools and techniques for measuring training effectiveness, including feedback collection and assessment methodologies.

Knowledge and proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Skill in attending specific details, problem solving, and organizational skills.

Skill in collecting, analyzing, and presenting data to support business decisions.

Skill and experience in accessibility compliance, disability services, or a related field.

Skill in using personal computer; general office software, including Microsoft Word, Outlook, PowerPoint, and Excel.

Ability to exercise sound judgment and discretion in all work-related situations.

Ability to communicate information in a clear, organized, concise, professional, and courteous way, in both spoken and written forms, including in front of large groups.

Ability to plan, organize, effectively manage, and complete multiple priorities and projects concurrently, and to keep management abreast of issues.

Ability to evaluate and redesign processes for improved efficiency and effectiveness.

Ability to interpret policies, regulations, and procedural requirements.

Ability to work independently and collaborate with stakeholders.

Ability to maintain confidential employee and organizational information in accordance with applicable laws and policies.

Ability to manage multiple priorities and projects simultaneously.

Ability to work under pressure and successfully meet objectives and periodic milestones, and final deadlines.

Ability to establish and maintain effective working relationships both internally and externally.

Ability to meet with and confer with colleagues in person on a regular basis.

Required Minimum Education and Experience:

Bachelors degree in human resources, Organizational Development, or a related field.

Minimum of three (3) years of experience in human resources, business operations, process improvement.

Two (2) years experience in coordination of ADA accommodation requests.

Preferred:

Work experience in human resources administrative and technical assistance work.

Three (3) experience developing procedures or improving operational processes.

Intermediate experience in Microsoft Office Excel, Microsoft Forms, SharePoint, Power BI, and Smartsheet.

Experience with CAPPS HR and CAPPS Financials.

Human Resources Certification such as PHR, SPHR, SHRM-CP, SHRM-SCP, Lean Six Sigma Green Belt, or related certification.

Required In-Office Days:

This position is authorized for a hybrid telework schedule. Employees are required to work in the office two (2) days per week, with the remaining three (3) days eligible for telework. Specific in-office days may be determined by the department to meet business needs.

Military Crosswalk: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_HumanResourcesandTrainingandDevelopment.pdf

Physical Requirements and/or Working Conditions:

Work is performed in a standard office environment and requires:

Regular, reliable, and punctual attendance at work;

Frequent use of personal computers, copiers, printers and telephones;

Frequent sitting;

Frequently works under deadlines, as a team member, and in direct contact with others.

If/when working from home, a strong, reliable internet connection and a dedicated workspace are required.

Regular Office Attendance is required.

Workforce:

Must be able to:

Demonstrate knowledge of customer service deliverables.

Show flexibility and adaptability toward changes in assignments and work schedules, working extended hours as necessary.

Adhere to the organizations internal management policies and procedures.

Contribute to the agencys performance measures and mission.

Application Requirements: The Texas Higher Education Coordinating Board is an Equal Opportunity Employer. A State of Texas application is required to apply. For more information on how to apply for this position, go to the Coordinating Boards employment opportunities website at https://www.highered.texas.gov/careers/.

The Texas Higher Education Coordinating Board participates in E-Verify for each new employees Form I-9 to confirm work authorization. For questions, please call the HR Department at 512-427-6190. For vocal and/or hearing assistance call 7-1-1.

Notes to Applicant:

If you require any reasonable accommodation for the interview process, please inform the hiring representative who calls to schedule your interview. This position has been designated as a security sensitive position. A criminal background investigation will be conducted on the final candidate for this position.

Your job application must be completely filled out. Your application must contain dates of employment, job titles, name of employer and a description of duties performed in a way that demonstrates you meet the minimum qualifications for the position for which you are applying. Resumes do not take the place of the requirement to include this information on the application. If this information is not submitted, your application may be rejected because it is incomplete.

Veterans Information: THECB is committed to hiring Veterans. To receive Veterans Preference, a copy of the FORM DD214 -member #4, must be attached when submitting your application.

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER: THECB does not discriminate on the basis, of race, color, religion, sex, national origin, age, or disability in employment or the provision of services.

Job offer and continuation of employment with THECB is contingent upon:

Proof of education and experience listed on the application.

Eligibility/authorization to work in the U.S.

Satisfactory results from a pre-employment criminal history background check.

Compliance with the Selective Service Law for males ages 18-25. Please be advised that under Texas law, names and other information concerning applicants or nominees may be subject to disclosure upon request.

THECB does not allow dual employment with other state of Texas agencies or institutions.

Skills assessment may be conducted at time of interview.

Salary for this position will be commensurate with experience and qualifications.

No phone calls or emails, please. Due to the high volume of applications, we do not accept telephone calls and cannot reply to all email inquiries. Only candidates selected for interview will be contacted.