Virtual Receptionist

Full-Time Virtual Receptionist
Type of position: Full-Time
Company Name: POSH
Location: In-Office, Virginia Beach, VA
Pay: Base pay is $19/hr, with a boost of $21/hr for Perfect Attendance (Perfect Attendance is arriving on time, returning from breaks on time, and working full schedule shifts)

At POSH, we believe exceptional customer service begins with a warm welcome and a professional first impression. Our virtual receptionists help businesses deliver polished, personalized communication that makes every caller feel valued. We take pride in creating positive experiences through friendly conversations, attention to detail, and dependable support.

Join Our Team! As a Full-Time Virtual Receptionist, you will create positive first impressions and meaningful interactions for our clients and their callers through call handling, appointment scheduling, and much more. We are seeking empathetic, customer-focused professionals to join our in-office team. Please note, this is an in-office position.

What You'll Do:

• Deliver Outstanding Service: Deliver empathetic, articulate, and professional assistance to inbound callers across various industries, acting as a warm, seamless extension of our clients' businesses.
• Maintain Accuracy: Ensure high attention to detail and precision across all written client communications.
• Thrive in a Fast-Paced Environment: Efficiently multitask, seamlessly switching between unique client protocols, data entry systems, and customized call scripts.
• Uphold Quality Standards: Meet performance guidelines, service quality standards, and maintain strict schedule adherence to support your team and callers.

What We Look for in Candidates

We are looking for individuals who take genuine pride in helping others and demonstrate a high degree of personal and professional reliability. To be successful in this role, you should possess:

• Exceptional Communication Skills: Excellent verbal and written communication abilities including strong diction, flawless grammar, and precise spelling.
• Client-First Mindset: A warm, professional tone of voice that naturally conveys empathy, active listening, and genuine care.
• Technical Aptitude: The ability to navigate a Windows based computer environment with ease, and the ability to type at least 40+ words per minute.
• Strong Work Ethic: A proven track record of self-motivation and reliable attendance.
• Schedule Flexibility: Willingness and availability to work one weekend day per week (Saturday or Sunday) as well as assigned holidays as we are a dedicated 24/7/365 operation.
• Minimum of a High School Diploma or GED and at least 18 years of age.
• Preferred, but not required:
  • Experience in a high-volume call center, customer service, or administrative environment.
  • Bilingual Advantage: Fluency in a second language, especially Spanish, is highly valued to support our diverse client community.
  • Some college or a post-secondary degree is a plus.

Why Join?

This is more than just a job. It is a Launchpad for a rewarding career with long-term financial security. We invest in our team's personal and professional success. As an employee-owned company, we offer an Employee Stock Ownership Plan (ESOP), giving you a real, tangible financial stake in success and growth of our organization.

Benefits and Perks

• Competitive Pay: $21/hr with our Perfect Attendance Bonus. Perfect Attendance means being on time for the start of your shift, returning on time from all breaks, and completing your full assigned shift.
  • Compensation without Perfect Attendance is $19/hr.
• Paid Training and Ongoing Support: Thorough onboarding to set you up for success.
• Paid Time Off (PTO): Generous PTO to support your work-life balance.
• Retirement Planning: 401(k) plan with competitive company matching contributions.
• Employee Stock Ownership Plan (ESOP): Gain a real financial stake and share in our company's growth.
• Comprehensive Healthcare: Medical, Dental, and Vision coverage.
• Life and Legal Insurance: Employer-provided life insurance and specialized legal assistance benefits.
• Note: Waiting periods may apply for certain benefits.

POSH is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Use of Artificial Intelligence (AI): Our company uses artificial intelligence (AI) technology to assist with the collection and intake of applicant information. AI is used solely to facilitate the application process and is note used to screen out, rank, or disqualify applicants. All applicant information is reviewed by a human representative before any decisions are made regarding the next steps in the hiring process.