VSU - Technical Support Analyst 3/IT Hardware Asset Analyst

VSU - Technical Support Analyst 3/IT Hardware Asset Analyst (811013)

Virginia Information Technology Agency

Title/Role: VSU - Technical Support Analyst 3/IT Hardware Asset Analyst

Region Description:

Req. Status: Open

No. of Openings: 1

Start Date: 09/21/2026

End Date: 06/30/2027

Max Submittals by Vendor: 2 Per Opening

Worksite Address: 1 Hayden Drive, Virginia State University, VA 23806

Agency Interview Type: In Person Only

Work Arrangement: Onsite

Short Description:

Manages VSU IT hardware and software assets from acquisition through retirement, maintaining inventory, transfers, audits, tickets, warranties, contracts, licenses, PC refreshes, and compliance reports.
This is an onsite role!
MAX VENDOR RATE 47.63

Complete Description:

•Coordinate the transfer of IT assets between business units with 5 to 7 business days.

• Generate, distribute, & review weekly IT asset management reports.

• Complete ITSM tickets within 7 - 10 business days.

• Monitor the ITSM IT Asset Management queue on a daily basis.

• Updating notes with clear and accurate information to insure that the life cycle of the ticket accurately captured.

•Correctly Managing ITAM Queue

• Assist With Asset IMAC and PC Refresh process

•Perform periodic inventories and usage monitoring of all IT assets and record all findings, changes, physical location, and incidences of support for the Technology Services department

• Track and maintain copies, Hardware warranties, maintenance agreements, and lease and vendor contracts to include contract expirations.

• Assist in tracking and maintain software licenses Perform periodic software audit of installs on desktops, servers, network equipment.

• Assist in the Reconcile process of Software repository with ISO Approval list on a semiannual basis.

Skill Required / Desired Amount of Experience

IT Asset Management Required 2 Years

Hardware Inventory Management Required 2 Years

ITSM/Ticketing System Required 2 Years

Microsoft Excel Required 2 Years

Asset Lifecycle Management Required 2 Years

Software License Management Required 1 Years

Inventory Auditing Required 1 Years

Must be able to lift, pull or push 50lbs as a regular part of the job duties. Required 1 Years