Job Title: Consumer Service AdvocateBusiness Unit: AdministrationDepartment: Consumer Services UnitReports to: CSU Manager FLSA: Non-ExemptClassification: Regular Full-time (35 hours)Grade Level: 7Salary Range: $ 40,000 - $44,684 (commensurate with experience)Bonus: Offering a $1,000 Sign-On Bonus SUMMARY OVERVIEWThe Customer Service Advocate (CSA) plays a vital role to Boston Senior Home Care, Inc., both externally to the community as well as internally to the staff. Strong mathematical skillsThorough knowledge of office practices, management, organizationStrong time management and priority settings skills with the ability to handle diverse responsibilities and work independently with minimal supervisionWork with a high degree of independence, must have good judgment to anticipate and resolve issues as they ariseSUPERVISORY RESPONSIBILITYThis position has no supervisory responsibilities.