As the senior-most SCM operational leader, this position serves as the primary management contact for plant stakeholders and is responsible for responding to operational issues, customer requests, service disruptions, and escalations involving either shift. The position has overall responsibility for both 1st Shift and 2nd Shift operations, each shift is led by one Operations Manager and three Operations Supervisors, with the Head of SCM Operations providing overall leadership, direction, performance oversight, and accountability across both shifts.