Common Essentials/Duties and Responsibilities:• Acts as a first point of contact for employees, line managers and HR management to address inquiries/issues across HR programs, policies and systems (including benefits, employee relations, staffing, and compensation)• Provides general HR administrative support to HR Centers of Excellence and business partners• Manages and updates HR information of employees within HCM• Assist with monthly, quarterly and annual reporting as necessary including various HR metrics• Assist with queries and projects related to the HCM and HR Portal• Documents all inquiries (phone calls/emails/requests) and escalates complex cases to appropriate SME groups• Meets defined SLA metrics for providing accurate, consistent and timely responses to HR process, policy and systems inquiries• Assists in the continuous development and improvement of HR information and processes• Supports ad hoc projects and activities related to HR departmentBackground/Experience:• +2 years of prior experience including HR administration, payroll and business support• Knowledge of government regulations, professional best practices, and industry trends as they apply to all HR related functions and responsibilities preferred• Intermediate computer skills with Microsoft business applications software (particularly MS Excel),• Business process/data processing experience within ERP HCMs, Workday preferred• Strong oral and written communication skills with an ability to interact with all levels of employees• Excellent customer service skills, including timeliness of resolution and excellent follow-up skills.• Korean Bilingual HR Generalist AO7187211 Education and Years of Experience:1) Bachelors degree strongly preferred but not required2) 2+ years of prior experience including HR administration, payroll and business supportPreferred Qualifications:- Bilingual fluency in English and KoreanAbility to effectively communicate with employees and stakeholders in both English and KoreanTop Skills:Customer Service, Contact Center, Learning AgilityEducation and Years of Experience:1) Bachelors degree strongly preferred but not required2) 2+ years of prior experience including HR administration, payroll and business supportPreferred Qualifications:- Bilingual fluency in English and KoreanAbility to effectively communicate with employees and stakeholders in both English and KoreanTop Skills:Customer Service, Contact Center, Learning AgilityPosition Summary:Our Shared Service Center is the first point of contact for HR related workplace information to the North America employee population.