Orange County, CA30+ days ago
The ideal candidate will possess abilities in the following areas: Provide responsive, high-quality service to OCERS members, representatives of outside agencies, and members of the public by providing accurate, complete, and up-to-date information in a courteous, efficient, and timely manner; Ensure that the County Employees Retirement Law of 1937, Federal and State statutes, and OCERS policies are followed in the administration of the benefit programs; Responsible for the overall development, training, and evaluation of staff, while ensuring application of all OCERS policies and procedures; Participate in hiring decisions, disciplinary actions, performance evaluations, and other personnel activities; Supervise the assigned Member Services Unit by planning, coordinating, prioritizing, providing training and monitoring staff activities; Monitor staff work activities to ensure safe and efficient work practices, quality, and accuracy; Develop schedules and methods for completing retirement signups and retirement payroll processes; Promote education/training for professional and personal growth, employee development, and cross-training; Refine processes and integrate assignments to improve the efficiency of the Member Services Division operations; and. Work independently under minimal supervision while completing a large volume of work and managing competing priorities and strict timelines in order to accomplish the goals and objectives of the Member Services Division; Establish and maintain professional relationships with retirement system members, Participating Employers, OCERS staff, officials, and the public; Communicate effectively in English both orally and in writing with a variety of individuals representing diverse cultures and backgrounds; Maintain a professional demeanor in volatile situations, which require a high degree of sensitivity, tact, and diplomacy; Read, understand and interpret complex pension terminology; Prepare, interpret, and evaluate a variety of narrative and statistical data, reports, and presentations; Manage, coordinate, and plan the day-to-day operations of assigned OCERS Member Services Unit; Understand and interpret laws, policies, and ordinances; Supervise, train, coordinate, and evaluate employees; Perform job functions independently and in an ethical and objective manner; and.