Independently diagnose and resolve problems across Rubrik Security Cloud and supported environments (VMware, Linux, Kubernetes, AWS, Azure, databases, and SaaS workloads), partnering with Support Engineering and Product Engineering on escalations when needed. 6+ years in enterprise technical support, DevOps, or similar customer‑facing technical roles, troubleshooting complex infrastructure, data protection, and cloud issues, including advanced issues such as snapshots, replication, and data recovery.