Monitor and coach the sales team on their individual targets, offering short- and long-term solutions to closing performance gaps (further coaching, training classes, review of training materials, etc)Track coaching conversations, update training records for employees in LMSRequiredQUALIFICATIONS5 years of training & development experience (luxury brand or luxury service industry)Retail Leadership experienceProven track record with an effective coaching approachStrong facilitation, communication, and interpersonal skillsAbility to interact with all levels of employeesExhibits Strong Self AwarenessRemains composed in all circumstancesEmpowers team and holds self & other accountableFlexes style to motivate and inspire diverse teamsInstills confidence in the capacity to succeedFosters a learning environment and growth mindsetEmbraces challenges and encourages others to do soCollaborative and seeks partnership with all cross functional rolesConfident in taking initiative and identifying the appropriate course of actionWillingness to work evenings and weekendsWillingness to travel as neededPreferredGIA CertifiedJewelry industry experienceTraining & Development experience (facilitation skills)The hiring range for this position ranges from $97,000 - $132,000. This role partners closely with Commercial Leadership, Client Advisors, Retail Learning- Americas, and cross-functional teams to drive business performance through impactful learning experiences, coaching, and development initiatives.