Triaging and resolving referral and re-face requests from retailers for parts, accessories, and recall/campaign items by understanding and researching all available pathways to support availability, including communication with RDCs, retailers, Subaru of America (SOA) Field teams, transportation providers, Inventory Planners, and other stakeholders, evaluating and executing the best possible solution for retailer / customer need while weighing impacts on policy, procedure, operations, cost, and the "voice of the customer.". Providing updated part availability information to retailers by working directly with Inventory Planners, Distribution/Transportation team, and Regional Distribution Centers (RDCs) to address questions regarding estimated time of arrivals (ETAs).