To be successful in this role you will need the following: Strong collaboration skills - You consistently build partnerships with cross‑functional teams (manufacturing, logistics, quality, distribution centers, and internal support functions) to resolve issues, meet deadlines, and achieve shared customer and business objectives. Proactive customer support across the order life cycle - You understand how each phase of the order life cycle (order entry, processing, fulfillment, shipment, and post‑delivery support) directly impacts customer satisfaction and take initiative at every stage to prevent issues.