Customer Engagement Advocate II (Customer Service) Lumen Solutions Group, Inc.Customer Engagement Advocate II (Customer Service)Baltimore, MDRemoteWe are seeking a Customer Engagement Advocate II to provide exceptional customer service and support to members, providers, and brokers in a fast-paced healthcare call center environment. This role is responsible for handling inquiries related to benefits, claims, eligibility, billing, and healthcare products while ensuring a positive customer experience.
NewCall Center Supervisor (Chesapeake Specialty Care) University of Maryland Faculty Physicians IncCall Center Supervisor (Chesapeake Specialty Care)Baltimore, MDExact salary will ultimately depend on multiple factors, which may include the successful candidates geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. The Call Center Supervisor serves as a resource for team members, assists with escalated patient concerns, and collaborates with clinical and administrative leadership to optimize patient access and communication.
Customer Service Coordinator II- Healthcare Billing Call Center Johns Hopkins HospitalCustomer Service Coordinator II- Healthcare Billing Call CenterBaltimore, MDWe are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. The Johns Hopkins Health System Corporation (JHHS) is a not-for-profit organization, academically based health system, dedicated to providing the highest quality patient health care in the treatment and prevention of human illness.
Senior Manager, Customer Service (Dentaquest) Sun Life FinancialSenior Manager, Customer Service (Dentaquest)Baltimore, MD$64,700–$97,100 / yearServes as a key operational liaison across Workforce Management, Learning and Development, Quality Assurance, Client Engagement, Information Technology, vendor partners, and business leadership to support service delivery, incident response, technology readiness, and implementation of new tools and processes. Provides leadership for frontline production teams and managers, monitors operational performance against service level and contractual expectations, and drives continuous improvement in quality, accuracy, call routing, knowledge management, and customer experience.
CSR II - Contract TalentBurst, Inc.CSR II - ContractArlington, VA$18–$18.50 / hourAsk appropriate questions and listen actively to identify specific questions or issues to provide appropriate response and type of assistance the customer needs while documenting relevant information in a clear and concise manner in computer systems. Communicate and partner with customers tactfully and empathetically to resolve issues, using clear language translating healthcare-related jargon and complex processes into simple, step-by-step instructions customers can comprehend and act upon.
NewCall Center Representative (Chesapeake Specialty Care) University of Maryland Faculty Physicians IncCall Center Representative (Chesapeake Specialty Care)Baltimore, MDExact salary will ultimately depend on multiple factors, which may include the successful candidates geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. Duties include scheduling appointments, documenting patient requests and information, coordinating work efforts with team members, and maintaining knowledge of office protocols and physician schedules.
Customer Experience Specialist (Quality Assurance) CarfaxCustomer Experience Specialist (Quality Assurance)Centreville, VirginiaThe expert in vehicle history since 1984, CARFAX provides exclusive services like CARFAX Used Car Listings, CARFAX Car Care, CARFAX History-Based Value and the flagship CARFAX® Vehicle History Report to consumers and the automotive industry. CARFAX , part of S&P Global Mobility, helps millions of people every day confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX vehicle history information.
NewCustomer Service Representative Akina PharmacyCustomer Service RepresentativeSterling, VAYou’ll have success here if you value clear processes and get, want, and have capacity to do the following things: Customer Relationship Management: Build and maintain positive relationships with patients and providers, going above and beyond in customer service to handle inquiries, cancellations, and confirmations with a compassionate and service-oriented approach. Performance Metrics and Quality Assurance: Achieve defined daily qualitative and quantitative targets, including specific numbers of outbound calls, inbound calls, chat requests handled, and order transactions completed, while maintaining an exceptional patient-satisfaction rating and adhering to service, productivity, and quality objectives.
Customer Support Specialist CarfaxCustomer Support SpecialistCentreville, VirginiaThe expert in vehicle history since 1984, CARFAX provides exclusive services like CARFAX Used Car Listings, CARFAX Car Care, CARFAX History-Based Value and the flagship CARFAX® Vehicle History Report to consumers and the automotive industry. CARFAX , part of S&P Global Mobility, helps millions of people every day confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX vehicle history information.
Customer Service Specialist TradeCore RecruitingCustomer Service SpecialistVienna, VAWe're looking for an organized, customer-focused Customer Service Representative (CSR) who thrives in a fast-paced environment and enjoys helping customers while keeping the office running smoothly. As our Customer Service Representative, you'll be the first point of contact for many of our customers and play a critical role in supporting both the field team and office operations.
Customer Service Representative RTEC TreecareCustomer Service RepresentativeFalls Church, VAFull timeYou are a key part of operations, working closely with Sales Arborists, the Dispatcher, and Production to ensure clients are informed, jobs are documented correctly, and billing moves without delays. As a Customer Support Representative (CSR) , you are responsible for managing the client experience after the sale—ensuring communication is clear, expectations are set, and jobs move smoothly from scheduling through completion and billing.
Bilingual Customer Service - Spanish Andre Arjun - State Farm AgencyBilingual Customer Service - SpanishASHBURN, VIRGINIAAndre Arjun - State Farm Agency, located in Ashburn, VA is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. As our Customer Service Representative, youll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.
Entry Level Automotive Customer Service Representative Jim Coleman HondaEntry Level Automotive Customer Service RepresentativeClarksville, MDFull timePolygraph Protection Act (EPPA):https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf Responsibilities - Car Sales:Greet customers in a friendly manner and listen to their requirements in order to match their vehicle needs with one in current inventory.
Call Center Customer Service Supervisor, MD SC VA UT WV TN, TX (VE260805VA) The Bowen Group Inc.Call Center Customer Service Supervisor, MD SC VA UT WV TN, TX (VE260805VA)Chantilly, VAFull timeYou MUST live within 60-minute drive of the designated Veterans Administration facility for technical support and training in one of the following locations:-----Nashville/Murfreesboro TN --- Columbia SC ----Shepherdstown WV --- Arlington, VA----Maryland --- Salt Lake City, UT---- San Antonio, TX-YOUR MISSIONThe Customer Service Supervisor oversees a team of Customer Service Representatives (CSR) that provide front-line support for the Veterans Experience Office's White House VA Hotline contact center. Work Experience: Four (4) years' experience in a call center or contact center environment; One (1) year of supervisory experience.• Must be a U.S. citizen with REAL ID identification or acceptable REAL ID equivalent: US Passport, Department of Defense ID card for active / retired / military family dependent member.•
Vice President, Digital Customer Experience Choice HotelsVice President, Digital Customer ExperienceNorth Bethesda, Maryland$240,000–$330,000 / yearThis role sets the enterprise vision for how guests engage with Choice through the mobile app, mobile web, ChoiceHotels.com, and emerging digital platforms—from inspiration, shopping, and booking to servicing loyalty accounts, managing reservations, resolving problems with hotel bookings or stays, and receiving timely support when plans change. Success in this role is measured by sustained revenue growth, improved digital conversion, stronger loyalty engagement, higher customer satisfaction, better self-service and service-resolution outcomes, and the effectiveness of digital channels in supporting the full guest lifecycle.
Medical Equipment Operations Customer Service Rotech Healthcare Inc.Medical Equipment Operations Customer ServiceGlen Burnie, MarylandYou’ll play a key role in ensuring patients receive the medical equipment and respiratory therapies they need by managing intake, verifying insurance, and coordinating services across multiple locations. OVERVIEW: Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment.
NewCustomer Service Representative Regency Management Services LLCCustomer Service RepresentativeBrandywine, MDThis is more than just answering calls; it's an opportunity to make a positive impact by resolving concerns, providing solutions, and ensuring every customer feels valued. Join our team as a Customer Care Representative, where you'll be the trusted voice of our company and play an important role in building lasting customer relationships.
NewBlood Collection Staff – Customer Service American Red CrossBlood Collection Staff – Customer ServiceFairfax, Virginia$18.97This includes collaborating with your team to transport and setup equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals. AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce.
Customer Success Specialist - Modern Retail CDKCustomer Success Specialist - Modern RetailAnnapolis, MarylandAssisting the client's dedicated CSM, The Customer Success Specialist's responsibility is to use product-specific knowledge to demonstrate the value of CDK products by providing customers with solutions to their operational needs. Develops a productive working relationship with CSM team, partnering successfully to deliver best-in-class customer service to low touch clients.
Customer Service Representative - State Farm Agent Team Member Yvette Schuler - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberAlexandria, VAFull timeAs a Customer Service Representative - State Farm Agent Team Member with Yvette Schuler - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.