The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive: Guest Relations: Contribute to members' and guests' satisfaction and perceived "value for experience" by listening/responding to inquiries/comments in a timely and customer-focused manner, assisting with investigating/resolving complaints in a timely manner, initiating service recovery as appropriate, coordinating with others to resolve issues (e.g., programmers, facilities, etc.), regularly communicating with and assisting members and guests, maintaining up-to-date recorded greetings/information on the telephone system, supporting staff in their interactions with guests. The individual is responsible for providing guest service to member/visitor check-in, enforcing facility rules and safety, reserving/booking for birthday parties, equipment, parks, and meeting rooms, including taking reservations, processing payments and deposits, ensuring reservations meet guest needs, and that facilities are prepared and available as booked.