NewHelp Desk and Microsoft 365 Administrator ITCON ServicesHelp Desk and Microsoft 365 AdministratorVienna, VARequired Skills and Qualifications Ability to maintain essential Microsoft 365 and Help Desk operations, including end user support, Windows 11 troubleshooting, VPN setup, M365 applications troubleshooting, laptop configuration, device tracking, etc. Maintain Office infrastructure requirements including Cisco Meraki and Ubiquiti access points, switches, Canon printers, MS Teams Soft phones etc.
NewHelp Desk Analyst CACIHelp Desk AnalystAlexandria, VirginiaThe person in this role will Perform as a Help Desk Analyst supporting a Joint Interagency Task Force that reports to the Deputy Secretary of Defense, to better align authorities and resources to rapidly deliver Joint C-sUAS capabilities to America's warfighters, defeat adversary threats, and promote sovereignty over national airspace. Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications.
NewHelp Desk Technician VTG.Help Desk TechnicianSpringfield, VAThis role serves as a primary point of contact for end users, resolves or routes incidents and service requests, supports adoption of the new system, and helps the program maintain reliable operations and a positive customer experience. This is a full-time position supporting customer-defined operating hours, with occasional extended-hours, on-call, weekend, or surge support during software releases and the annual end-of-fiscal-year surge period.
Help Desk Specialist Indigo ITHelp Desk SpecialistWashingtonThe Help Desk Specialist serves as a member of an enterprise Information Technology Help Desk staff providing technical expertise and effective customer service to ensure the prompt identification, prioritization, logging, tracking, and resolution of Service Incidents and Requests. Provide full ownership of tickets assigned to the Help Desk, including creating, updating, escalating (when appropriate), tracking, auditing, reporting, resolution, problem triage, end user-authorized closure, and troubleshooting on incidents, work orders, and problem tickets.
Help Desk Tier I Specialist RCG, Inc.Help Desk Tier I SpecialistSilver Spring, Maryland$18–$22 / hourThe role includes desktop and remote support, account administration, hardware and software troubleshooting, conference room and multimedia support, endpoint provisioning, and incident management. Troubleshoot audio/visual technologies, including wired and wireless microphones, speakers, amplifiers, digital mixers, Dante audio protocol, and Crestron and AMX control systems.
NewHelp Desk Technician - Tier II - TS/SCI with Polygraph GD Information TechnologyHelp Desk Technician - Tier II - TS/SCI with PolygraphWashingtonEnsures all problems reported by end users have been adequately documented and controls exist so only authorized staff can archive the end users' entries, as well as determine if there are sufficient controls to escalate issues according to priority. Supports developing unique applications training lesson plans, for initial user and follow-on educational or refresher training distributing copies (hardcopy/electronic) of training materials and conducting training either on-site or over-the-phone.
Help Desk Specialist II Lead (CRS) Computer World ServicesHelp Desk Specialist II Lead (CRS)Washington, District of ColumbiaThis role coordinates workflow, mentors staff, oversees ticket quality, and ensures that incidents, service requests, and escalations are handled efficiently and in compliance with SLAs, policies, and CRS-specific support requirements. Job Description The Help Desk Specialist II – Lead serves as a senior technical and operational point of contact within the Help Desk team, providing support while leading day-to-day service operations.
NewInformation Systems Security Officer (Isso) IntelliDyneInformation Systems Security Officer (Isso)Washington, DC$75,000–$100,000 / yearIntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance. Conduct security product evaluations, and recommend products, technologies and upgrades to improve the Civil Division systems security posture.
Fms-Aces Tier 2 Application Support Specialist (Appian Service Desk) CredenceFms-Aces Tier 2 Application Support Specialist (Appian Service Desk)Arlington, VAOperating within the Army Enterprise Service Management Platform (AESMP / ServiceNow), the specialist diagnoses intermediate-to-advanced application, data, and platform issues on the Appian Cloud environment, coordinates Tier 3 engineering escalations, and champions user adoption across the Army FMS enterprise. Key Features and Capabilities: Developed using Agile methodologies, FMS-ACES provides a unified environment for managing the full lifecycle of an FMS case: Case Management: Streamlines everything from initial case implementation to closeout.
Information Systems Security Officer ISSO Metron IncorporatedInformation Systems Security Officer ISSOReston, VAWorking closely with the ISSM, CISO, system administrators, program leadership, and government customers, the ISSO manages day-to-day security operations, maintains authorization and accreditation documentation, and keeps systems compliant and mission ready. Minimum of 3 years of experience in a cybersecurity, system administration, or information assurance role supporting classified systems under the DoD RMF, including hands-on administration of Windows server and desktop environments in classified domains.
Information Systems Security Manager ECS Federal LLCInformation Systems Security ManagerWashington, DC$170,000–$190,000 / yearThe ideal candidate will have deep experience supporting Navy Authorizing Officials (AOs), working within Navy/DoD environments such as NAVWAR, NAVAIR, NAVSEA, or Fleet Cyber Command, and maintaining system authorization packages in eMASS. The ISSM will serve as the primary cybersecurity authority for assigned systems, ensuring compliance with Department of Defense (DoD) and Department of the Navy (DON) cybersecurity policies under the Risk Management Framework (RMF).
Information Systems Watch Technician AmentumInformation Systems Watch TechnicianArlington, Virginia$110,000–$130,000 / yearWork with customers to determine operational requirements for future system capabilities; support the design, planning and testing of new systems to meet customer needs; ensure new systems are properly installed and brought on-line for operational use; coordinate installation team efforts to ensure schedules are met and activities are not disruptive to ongoing operations. Candidate will be required to: carry up to 50 lbs., sit for extended periods of time at a computer workstation, work under desks and raised floor and climb ladders to repair/replace devices and organize the cable management.
Help Desk Specialist II GD Information TechnologyHelp Desk Specialist IIWashington$78,540–$106,260 / yearTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
Help Desk Specialist II (CRS) Computer World Services CorpHelp Desk Specialist II (CRS)Washington, DC$59,000–$70,000 / yearThis position supports end users across multiple channels-including phone, email, chat, remote tools, and in person-and is responsible for resolving incidents beyond the capabilities of entry-level staff. The Specialist II delivers concierge-level service, performs in-depth troubleshooting, documents all work in the ticketing system, and ensures timely resolution in accordance with SLAs, policies, and procedures.
Sr. Information Systems Security Officer ISSO II 6835 Metrostar SystemsSr. Information Systems Security Officer ISSO II 6835Washington, DC$160,000–$175,000 / yearWhat you'll need to succeed: 7+ years of experience as a cybersecurity analyst with a specialization in Government System ATO support, demonstrating deep knowledge of government ATO principles, methodologies, and tools. Collaborate closely with cross-functional teams to establish and maintain government-aligned security measures, including firewalls, intrusion detection systems, data encryption, and access controls.
NewSenior ATM Help Desk Support Iconma LLCSenior ATM Help Desk SupportVAResponsibilities: This is an ATM Helpdesk Support role with strong troubleshooting hardware computer devices, Provide phone support for vendors on hardware / cash vendors. They need not work on the ATM Physical machines or issues on the hardware but need to give the support to Cash Vendors and provide basic trouble shooting via phone and it's both inbound and outbound.
Operations Help Desk Specialist EntarianOperations Help Desk SpecialistSuitland, MarylandThe Duty Controller is also a critical part of the SARSAT team, helping to ensure the performance of lifesaving SARSAT satellite instruments, Local User Terminals (LUTs or ground stations), the USMCC, and all supporting communications. Must have excellent verbal and written communication skills to work effectively with international communities and to write concise, accurate controller duty logs and communicate verbally and in writing by emails with beacon owners.
Senior Momentum Systems Support Specialist (On-Site) CGI IncSenior Momentum Systems Support Specialist (On-Site)Arlington, VAHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
NewIT Specialist (System Administration) U.S. Department of DefenseIT Specialist (System Administration)Washington, DC$90,925–$118,204 / yearExamples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation.
IT Help Desk Support Specialist Leader Communications IncIT Help Desk Support SpecialistAlexandria, VAEnsures operational continuity through routine office assistance and multimedia workspace readiness, stepping into dedicated project deployments as business requirements dictate. Hands-on capability managing AWS-hosted cloud resources and hybrid identity integration frameworks Off hour/off shift work expected (evenings, nights, weekends, holidays).