Tier 2 Systems Administrator CACITier 2 Systems AdministratorSpringfield, VirginiaProvide advanced technical support for hardware, software, database, custom software and network-related issues escalated from Tier 1. • Administer and maintain servers (Windows, Linux, Solaris), desktops and applications, printers and peripheral equipment, Active Directory and virtual environments (VMware). Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications.
Sr Help Desk Specialist /Installer EntarianSr Help Desk Specialist /InstallerYorktown, Virginia$80,000–$120,000 / yearPerforming deploy/install OIS Retail Partial Connectivity Installation tasks/services to the approved sites, including Consolidated Afloat Networks and Enterprise Services (CANES), Integrated Shipboard Network System (ISNS) OIS ship installs/re-install where new hardware is being installed, and the Marine Corps tactical network. Overview/ Job Responsibilities: Entarian is looking for a Senior Help Desk Specialist / Ashore/Afloat Installer for the Naval Supply Systems Command (NAVSUP) Ordnance Information System (OIS) to provide technical expertise on a mission-critical program whose purpose is to develop, modernize, enhance, operate, and maintain services for OIS mission critical systems.
Help Desk Specialist Manager AMERICAN SYSTEMSHelp Desk Specialist ManagerArlington, VirginiaFull timeThe role trains and coaches help desk personnel, monitors service levels and customer experience, serves as an escalation point for critical or unusual issues, and uses performance data, post-incident reviews, and root-cause analysis to improve service quality. Through disciplined use of information technology service management processes and tools, the Help Desk Specialist Manager promotes timely restoration of service, accurate ticket handling, effective knowledge transfer, and continual service improvement.
Actionet, Inc. Careers - Help Desk Manager Level I ActioNet, Inc.Actionet, Inc. Careers - Help Desk Manager Level IRosslyn, VASalary up to $165,000, depending on qualifications, including relevant certifications, education, years of experience, and demonstrated experience supporting Federal Government programs within the field. The Level I manager works closely with IT leadership to implement help desk policies, train staff, and ensure adherence to service level agreements (SLAs).
PennDOT - HDA3 A4 SC3 (Tier 1 Help Desk) PeopleNTech LLCPennDOT - HDA3 A4 SC3 (Tier 1 Help Desk)Alexandria, VAThis position is 100% onsite and at The Riverfront Office Center (ROC) (the main DMV building along the Susquehanna River, just south of I-83), specifically located at-. • Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.
Help Desk Technician Commonwealth of VirginiaHelp Desk TechnicianChesterfield, VADemonstrated ability to troubleshoot Mac and PC computers, their operating systems (Windows 10 & MacOS), and their respective applications, including but not limited to Microsoft Office (2019 & Office 365), web browsers, electronic mail, and other software. Responsibilities include installation, troubleshooting, repair, and preventative maintenance of IT systems, as well as monitoring and managing ticket queues to ensure timely escalation of unresolved issues.
NewOSS Help Desk Phone Analyst ICONMA, LLCOSS Help Desk Phone AnalystRichmond, VA$30.20–$35.20 / hourIf the Phone Analyst is unable to resolve the related issue the call will get escalated to a more experienced OSS teammate to further triage and resolve the issue and/or work closer with Level 2 Production Support for a resolution. Responsibilities: Provide help desk resources to support case demand for Real Estate Lending (REL) Business Segments and backfill FTE position.
NewLead Help Desk Technician/Trainer (00127) VIRGINIA COMMUNITY COLLEGE SYSTEMLead Help Desk Technician/Trainer (00127)Chesterfield, VA$65,000–$75,000 / yearAbility to communicate effectively at a technical and end-user level both orally and in writing; work without direct supervision or with a team; handle multiple basic tasks at one time and solve routine problems with limited assistance; communicate effectively and work with diverse groups of people; assist in the development and maintenance of a procedural manual specific to the college's operation and support of computer and telecommunications operations; follow directions and to work under stressful situations; lead and mentor junior Helpdesk technicians and student workers. Brightpoint Community College's Office of Information Technology is seeking a detail-oriented and customer-focused Lead Help Desk Technician/Trainer to provide Tier 1 and initial Tier 2 Help Desk support and technology training.
Help Services Coordinator Commonwealth of VirginiaHelp Services CoordinatorCharlottesville, VAProduces and shares operational reports metrics and service analyses identifies trends affecting service levels and customer experience investigates root causes and coordinates improvements and mitigations with ITS and University partners to support management decision-making and continuous improvement. Monitors ticket flow between the Help Desk and referral groups reviews referrals for compliance with established procedures identifies and corrects misrouted cases categorization errors and process breakdowns and works with referral groups and technical teams to support timely resolution.
Sr Help Desk Support Specialist Intrepid Global SolutionsSr Help Desk Support SpecialistMcLean, VirginiaProvide enhanced technical support to VIP users , including on-site visits, issue resolution, and follow-up actions; immediately notify the Work Site Information Management Officer (IMO) and Information Systems Security Manager (ISSM) of all VIP-related incidents. Provide second-tier technical support for desktop, laptop, and networked systems (NIPRNET, SIPRNET, MPE, and Closed Restricted Network (CRN)) including hardware, software, printers, and multi-function devices.
Help Services Coordinator University of VirginiaHelp Services CoordinatorCharlottesville, VAProduces and shares operational reports, metrics, and service analyses; identifies trends affecting service levels and customer experience; investigates root causes; and coordinates improvements and mitigations with ITS and University partners to support management decision-making and continuous improvement. Monitors ticket flow between the Help Desk and referral groups; reviews referrals for compliance with established procedures; identifies and corrects misrouted cases, categorization errors, and process breakdowns; and works with referral groups and technical teams to support timely resolution.
Sr. Help Desk Technician (Tier 3) MindbankSr. Help Desk Technician (Tier 3)Arlington, VirginiaContractorSince 1986, Mindbank has helped hundreds of clients solve some of the most complex IT problems through the strategic implementation of solutions and resources. Our clients include US Federal agencies, State & Local Governments, Tribal Organizations, Fortune 1000 companies, as well as Small Businesses.
Help Desk Technician VIRGINIA COMMUNITY COLLEGE SYSTEMHelp Desk TechnicianChesterfield, VAPosting Number WGE_3448P Recruitment Type General Public - G Number of Vacancies 1 Position End Date (if temporary) Job Open Date 09/11/2026 Job Close Date 09/25/2026 Open Until Filled Agency Website www.brightpoint.edu Contact Name Cassandra Davidson Email cdavidson@brightpoint.edu Demonstrated ability to troubleshoot Mac and PC computers, their operating systems (Windows 10 & MacOS), and their respective applications, including but not limited to Microsoft Office (2019 & Office 365), web browsers, electronic mail, and other software.
Help Desk Specialist I (Tier I Agent – Internal) Aretec IncHelp Desk Specialist I (Tier I Agent – Internal)Ashburn, VAFull timePerform initial investigation, triage, troubleshooting, resolution, and escalation for issues related to: CBP web‑based and client‑based applicationsEmail and messaging systemsMobile devicesHardware (printers, desktops, laptops, peripherals)Network connectivityWorkstation login and PIV card issuesRemote access, VPN, and DHS Workplace connectivityPerform password resets, account unlocks, and initial request intake in compliance with security policies. Help Desk Specialist I (Tier 1 Agent – Internal)CBP Technology Service Desk (TSD)Location: Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)Employment Type: Full‑timeClearance Requirement: CBP Background Investigation (Unclassified) About AretecAt Aretec, Inc., we are catalysts for change within the federal government landscape.
Help Desk (Tier 1 Support) Sterling Engineering, Inc.Help Desk (Tier 1 Support)Richmond, VA$25–$30 / hourPOSITION SUMMARY The Helpdesk Technician (level 1 support) is responsible for installing, maintaining, troubleshooting, and supporting desktop/laptop hardware, software, peripherals, printers, and mobile devices within a corporate & manufacturing environment. Troubleshoot desktop, laptop, software, and hardware failures and identify network-related issues affecting end users.
Help Desk Tier II (DHA) Quadrant, Inc.Help Desk Tier II (DHA)Falls Church, VAExperience with IT and Help Desk technologies, to include Remedy, Heat, other ticketing systems, VPNs, remote and VMware tools, Office 13, Exchange, Active Directory, Windows 7 and 10, and knowledge of laptop technologies strongly preferred. Ensuring backup, recovery and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed.
Help Desk Manager Addison GroupHelp Desk ManagerReston, Virginia$115,000–$120,000 / yearThis is a true player/coach role—you will spend the majority of your time directly supporting users while also leading, mentoring, and guiding a small team of help desk analysts. A Help Desk Lead / Supervisor is sought to serve as a hands‑on technical leader and working supervisor within an IT support organization.
NCIS Help Desk Manager | Active TS/SCI clearance General Dynamics CorpNCIS Help Desk Manager | Active TS/SCI clearanceQuantico, VA$111,155–$150,385 / yearFurther responsibilities include: assigning and overseeing the installation and maintenance of end-user devices, including desktops, laptops, printers, peripherals, and mobile devices, ensuring proper functionality and security; maintaining an up-to-date database of IT equipment; Oversee troubleshooting efforts conducted by the team, ensuring the effective consultation with users via phone, email, or self-service tickets. NCIS not only has primary responsibility for all criminal investigative, CI, CT, and cyber matters within the DON, but it also has exclusive investigative jurisdiction in non-combat matters involving actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities.
Help Desk Specialist II (Tier II – Advanced Support) Aretec IncHelp Desk Specialist II (Tier II – Advanced Support)Ashburn, VAFull timePerform advanced remote troubleshooting for:Mobile devices and CBP mobile service environment (AirWatch/Workspace ONE)Email services and Microsoft OutlookPersonal Identity Verification (PIV) card authenticationRemote VPN access (GlobalProtect and Zscaler)Remote access via DHS Workplace (WaaS)Microsoft Office productsWindows OS and Active DirectoryRemote software installationsResolve 90% of tickets assigned to Tier II in alignment with AQL targets. Help Desk Specialist II (Tier 2 – Advanced Support)CBP Technology Service Desk (TSD)Location: RemoteSchedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)Employment Type: Full‑timeClearance Requirement: CBP Background Investigation (Unclassified) Position SummaryAretec is seeking a Help Desk Specialist II (Tier 2 – Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD).
Help Desk and Microsoft 365 Administrator ITCON ServicesHelp Desk and Microsoft 365 AdministratorVienna, VARequired Skills and Qualifications Ability to maintain essential Microsoft 365 and Help Desk operations, including end user support, Windows 11 troubleshooting, VPN setup, M365 applications troubleshooting, laptop configuration, device tracking, etc. Maintain Office infrastructure requirements including Cisco Meraki and Ubiquiti access points, switches, Canon printers, MS Teams Soft phones etc.