Senior IT Operations Manager Peraton IncSenior IT Operations ManagerWashington, DC$146,000–$234,000 / yearOversee daily operations and lifecycle management of enterprise data centers, servers, networks, firewalls, storage platforms, load balancers, cloud infrastructure, hyperconverged infrastructure (HCI), virtual desktop infrastructure (VDI), and desktop computing environments. The ideal candidate will possess extensive experience managing complex enterprise IT operations, leading multidisciplinary technical teams, overseeing secure infrastructure environments, and driving operational excellence across highly secure federal programs.
Information Systems Security Engineer 3 - TS/SCI With Poly Amentum Services IncInformation Systems Security Engineer 3 - TS/SCI With PolyLinthicum, MD$220,000–$270,000 / yearMinimum Requirements Knowledge, Skills, and Abilities Twenty (20) years of experience as an ISSE on programs and contracts of similar scope, type, and complexity to include recent experience within the last five (5) years with Cybersecurity principles and technology, including access control, authorization, identification, and authentication, PKI, network, and enterprise security architecture is required. Minimum Years of Experience Twenty (20) years of experience as an ISSE on programs and contracts of similar scope, type, and complexity to include recent experience within the last five (5) years with Cybersecurity principles and technology, including access control, authorization, identification, and authentication, PKI, network, and enterprise security architecture is required.
IT HELPDESK SPECIALIST Client/Server Software Solutions IncIT HELPDESK SPECIALISTWashington, DCHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Constellation West provides fully integrated solutions spanning all aspects of system/network engineering, system/network administration, data management, information assurance, quality assurance, full lifecycle support, software development, and geospatial information services.
Enterprise IT Architect (Solutions Architect, Sr. Lead) Redwire CorpEnterprise IT Architect (Solutions Architect, Sr. Lead)Chantilly, VATo conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Redwire Space, Inc. is seeking an Enterprise IT Architect who will serve as the primary design authority within the PMO organization, providing strategic and technical leadership across enterprise infrastructure, end‑user services, and major IT initiatives.
IT Manager FreethinkIT ManagerWashington, DCFull timeIn coordination with our VP of Information Technology & Infrastructure, manage day-to-day media asset infrastructure, including on-prem FreeNAS storage server maintenance and administration, on-prem maintenance for 10-GbE switches, shipping and receiving portable hard drives for worldwide production teams, LTO backup operations, and cloud storage administration. Oversee the end-to-end IT onboarding and offboarding process, including provisioning and configuring computers and equipment, creating and disabling user accounts, shipping and retrieving hardware, and ensuring employees have the tools and access needed to be productive from day one.
NewSystem Administrator - Level 3 Varite, IncSystem Administrator - Level 3Columbia, MD$55–$60.94 / hourTechnical Skills Keywords Must Have: Active TS/SCI Full Scope Polygraph, Linux System Administration, UNIX System Administration, Kubernetes, Ceph Clustered Storage, Puppet or Ansible, Tier 3 Support, IT Infrastructure Management, Container Technology, Capacity Planning. The environment features large Linux/UNIX software deployments, clustered storage (Ceph), Kubernetes orchestrated containers, and configuration management tooling such as Puppet and Ansible.
Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required General Dynamics CorpMid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret RequiredWashington, DC$35.04–$47.40 / hourOur work depends on a Mid-Level Help Desk Technician joining our team to bring independent problem-solving, advanced operating system knowledge, and process-driven documentation skills to a fast-paced environment. Required Technical Skills: Advanced Windows & MacOS troubleshooting, Microsoft 365 administration, Active Directory management, shared drive mapping, and basic network connectivity diagnostics.
3544 - Data Center IT Infrastructure Technician NTT Global Data Centers Americas3544 - Data Center IT Infrastructure TechnicianAshburn, Virginia$33–$47.12 / hourThe Data Center IT Infrastructure Technician responsibilities also include but are not limited to racking and stacking equipment, installing PDU’s creating and managing documentation, and periodically supporting help desk functions such as participating in a phone queue, preforming desktop support, and deploying hardware (laptops, VoIP phones, peripherals). Installation of data center infrastructure materials including racks and cabinets w/ grounding, cable tray and ladder, cable management, copper and fiber networking cable, copper and fiber patch panels and any other materials necessary for data center operations.
Information Systems Security Engineer System OneInformation Systems Security EngineerClarksburg, MD$180,000 / yearYou’ll be hands-on with the Risk Management Framework (RMF), Assessment & Authorization (A&A), ATO sustainment, control validation, continuous monitoring, and vulnerability/stig compliance efforts—partnering closely with security and technical teams. In this role, you’ll help build, secure, and maintain systems by applying cybersecurity engineering best practices across design, implementation, authorization, and ongoing compliance.
NewDockmaster - 3rd Shift GXO Logistics Worldwide, LLCDockmaster - 3rd ShiftLeesburg, VAFull timeThis is a hands-on leadership role that partners closely with operations, transportation, safety, and customer teams to execute daily dock activities while modeling accountability, operational discipline, and customer service excellence. Partner daily with site operations, transportation, yard services, and customer-facing teams to prioritize multiple tasks and competing demands.
Custodian I (PRN) - Relief Staff (2nd & 3rd shift) - EPO-Medicine Washington University in St LouisCustodian I (PRN) - Relief Staff (2nd & 3rd shift) - EPO-MedicineWashingtonBathroom Cleaning, Cleaning Equipment, Customer Service, Disinfecting, Floor Care, Following Instructions, Housekeeping, Infection Prevention, Organizational Commitment, Professional Integrity, Recycling, Sanitization, Strive for Excellence, Teamwork, User Instructions, Working Independently Grade . The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks.
PennDOT - HDA3 A4 SC3 (Tier 1 Help Desk) PeopleNTech LLCPennDOT - HDA3 A4 SC3 (Tier 1 Help Desk)Alexandria, VAThis position is 100% onsite and at The Riverfront Office Center (ROC) (the main DMV building along the Susquehanna River, just south of I-83), specifically located at-. • Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.
IT Operations Infrastructure Services Lead (ISL) Peraton IncIT Operations Infrastructure Services Lead (ISL)Reston, VA$135,000–$216,000 / yearPeraton is seeking an experienced IT Operations Infrastructure Services Lead (ISL) to join our national intelligence program in Northern Virginia that delivers engineering, application development, deployment, operations, upgrades and sustainment of products and services to achieve our client''s Global Missions. Strong experience in network administration to include the design, engineering, technical documentation, implementation, troubleshooting, and repair of network systems (routing, switching, firewall and voice instruments).
IT Support Coordinator (On-site) Guidance ResidentialIT Support Coordinator (On-site)Reston, VAWe are currently seeking a full-time on site IT Support Coordinator to assist the IT Help Desk in all desktop-related issues, and provides onsite as well as remote support to end users as directed. Provide responsive help desk support by monitoring, prioritizing, and resolving user requests through the Jira ticketing system, ensuring timely communication, issue resolution, and adherence to established service levels.
IT Help Desk Support Specialist NucoreVision (NVI)IT Help Desk Support SpecialistWashington, DC$63,000–$76,000 / yearExperience with Ivanti, KACE, Microsoft Intune, JAMF, Entra ID/Active Directory, MFA, RBAC, AWS-hosted resources, AWS identity integrations, and hybrid cloud/on-prem environments. - Support conference room technology, asset management, secure drive sanitization/destruction, hard drive cloning, workstation refreshes, data migration, and recovery operations.
IT Support Technician I, II, and III (AV Support) Community College of Baltimore CountyIT Support Technician I, II, and III (AV Support)Catonsville, MD$46,596–$91,343 / yearIT Support Technician III: $56,368-$93,170: The purpose of this class is to provide a high level of helpdesk contact center technical support to faculty, staff and students in a professional and courteous manner, to install and support desktop and client software and to provide setup, troubleshooting, repair and maintenance of computer and multimedia equipment and related software. IT Support Technician III: Associates Degree and four years related experience; knowledge of and familiarity with supporting assorted computer software, hardware and multi-media equipment and ability to troubleshoot and prioritize technical problems; Help Desk Institute (HDI) Customer Service Representative Certification required, certification may be acquired within 6 months of employment.
IT Support Coordinator (On-site) Guidance Financial GroupIT Support Coordinator (On-site)Reston, VAWe are currently seeking a full-time on site IT Support Coordinator to assist the IT Help Desk in all desktop-related issues, and provides onsite as well as remote support to end users as directed. Provide responsive help desk support by monitoring, prioritizing, and resolving user requests through the Jira ticketing system, ensuring timely communication, issue resolution, and adherence to established service levels.
Senior IT Operations Manager PeratonSenior IT Operations ManagerWashington, D.C.$146,000–$234,000 / yearFull timeOversee daily operations and lifecycle management of enterprise data centers, servers, networks, firewalls, storage platforms, load balancers, cloud infrastructure, hyperconverged infrastructure (HCI), virtual desktop infrastructure (VDI), and desktop computing environments. The ideal candidate will possess extensive experience managing complex enterprise IT operations, leading multidisciplinary technical teams, overseeing secure infrastructure environments, and driving operational excellence across highly secure federal programs.
IT SPECIALIST (NETWORK/SYSADMIN) United States ArmyIT SPECIALIST (NETWORK/SYSADMIN)Washington, DC$75,278–$97,867 / yearExperience providing assistance to functional users in the identification of computer problems, troubleshooting diagnostics and resolution of technical problems identified in trouble tickets and initial setup of serviced automated logistics information system computers to include loading software, configuring modem and network card(s), assigning Internet Protocol (IP) addresses with correct subnet, connectivity to the network as required, coordinating with other support personnel and completing technical inspections. As an IT SPECIALIST (NETWORK/SYSADMIN) (GS-2210-11), you will provide support for Automated Logistics Information Systems and Mission Command Systems to all State/Territories activities/organizations and perform a wide range of specialized methods/techniques for planning; analyzing and identifying problems in order to develop and implement resolutions to administrative and systemic programs throughout the organization.
MAC Engineer II Akima, LLCMAC Engineer IIAshburn, Virginia$90,000–$95,000 / yearThis hands-on role bridges day-to-day end-user support and platform engineering execution: resolving Tier II–IV macOS and endpoint-management issues, supporting onsite users through walk-up and appointment-based requests, and independently carrying out engineering work—application packaging, configuration profile development, security compliance, vulnerability remediation, and change deployment—under the direction of the Senior Mac Systems Engineer and Mac Systems Architect. Ability to gather requirements, build test cases, and validate changes on test devices before fleet deployment; strong documentation skills; and effective collaboration across cross-functional teams (cybersecurity, Windows desktop management, field support, and government / contractor leadership).
NewSystem Administrator, Senior - TS/SCI w/Poly Parsons CorpSystem Administrator, Senior - TS/SCI w/PolyColumbia, MD$88,400–$154,700 / yearProvide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation''s most critical assets, from Earth to cyberspace.
Supervisory IT Specialist United States ArmySupervisory IT SpecialistWashington, DC$125,776–$187,093 / yearExamples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Information Systems Security Manager (ISSM) - Senior Contact Government Services LLCInformation Systems Security Manager (ISSM) - SeniorWashington, DC$66,000–$133,000 / yearFor the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
Information Systems Security Manager (ISSM) - Junior Contact Government Services LLCInformation Systems Security Manager (ISSM) - JuniorWashington, DC$42,000–$85,000 / yearFor the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
NewSecretary (Office Automation) United States ArmySecretary (Office Automation)Washington, DC$62,708–$81,525 / yearTime-in-grade documentation: If you are applying for a higher grade and your SF-50 has an effective date within the past year, it may not clearly demonstrate you meet the one year time-in-grade requirement so you will need to provide an SF-50 which clearly demonstrates you meet the time-in-grade requirements (examples of appropriate SF-50s include Promotions, Within-grade Grade/Range Increases, and SF-50s with an effective date more than one year old). From managing the Armys global supply chain to providing quality of life programs for Soldiers and families; from providing financial management and contracting capabilities to leading the way in data analytics, AMCs missions are wide ranging and critical.
Senior IT System Administrator Stanford Hotels CorporationSenior IT System AdministratorWashington DC, DC$120,000 / yearPart timeThe Senior IT System Administrator is responsible for maintaining and optimizing our IT infrastructure, including Microsoft Active Directory, Office 365, server maintenance, virtualization, cloud infrastructure (primarily Azure), security, and networking. 10+ years of experience in IT system administration with a focus on Active Directory, Office 365, server maintenance, virtualization, cloud infrastructure, security, and networking preferred.
Information Systems Security Officer Level 3 Omm IT SolutionsInformation Systems Security Officer Level 3MarylandExperience is to include at least three (3) of the following areas: knowledge of current security tools, hardware/software security implementation; communication protocols; and encryption techniques/tools. Prepares and reviews documentation to include System Security Plans (SSPs), Risk Assessment Reports, Certification and Accreditation (C&A) packages, and System Requirements Traceability Matrices (SRTMs).
Information Systems Security Engineer (ISSE 3) TS/SCI - FS Poly SECON-DELTA LLCInformation Systems Security Engineer (ISSE 3) TS/SCI - FS PolyLaurel, MDFull timeTwenty (20) years’ experience as an ISSE on programs and contracts similar in scope, type, and complexity to include recent experience within the last five (5) years with Cybersecurity principles and technology, including access/control, authorization, identification and authentication, Public Key Infrastructure (PKI), network and enterprise security architecture. Provide critical support to the customer in designing, implementing, and/or integrating Cybersecurity and security systems and system components including those for networking, computing, enclave environments to include those with multiple enclaves and with differing data protection/classification requirements.
System Administrator (SA) - Skill Level 3 Kaizen Approach, Inc.System Administrator (SA) - Skill Level 3Annapolis Junction, MDMust have the ability to optimize system operations and resource utilization, perform system capacity analysis and planning, support system and mission architecture design and associated hardware, understand system administration interdependencies within a Service Oriented Architecture (SOA), and analyze and resolve complex system-level integration issues. Salary Range: A variety of factors can impact the final salary offered, including, but not limited to, geographic location, Federal Government contract labor categories and wage rates, relevant work experience, specialized skills and competencies, education, and certifications.
System Administrator, Level 3 Avalore, LLCSystem Administrator, Level 3Annapolis Junction, MDConfigures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required General Dynamics CorpJunior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret requiredWashington, DC$30.44–$41.18 / hourTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. Our work depends on a Junior Help Desk Technician joining our team to bring routine troubleshooting capabilities, a dedication to white-glove service delivery, and professionalism to a fast-paced environment.
Information System Security Manager (ISSM) (Engineer Info Assurance 3) - 28719 Huntington Ingalls Industries IncInformation System Security Manager (ISSM) (Engineer Info Assurance 3) - 28719Alexandria, VA$104,733–$160,000 / yearKey Responsibilities: Work closely with various Government Agencies and Offices to generate and maintain security documentation to include System Security Plans, Risk Assessment Reports, Privileged/General User Guides, and Plan of Action and Milestones (POA&M) for classified Information Systems. What you need to have: 5 years relevant experience with Bachelors in related field; 3 years relevant experience with Masters in related field; 0 years experience with PhD or Juris Doctorate in related field; or High School Diploma or equivalent and 9 years relevant experience.
Senior System Administrator (TTO3) Que Technology GroupSenior System Administrator (TTO3)Annapolis Junction, MarylandCongure and manage Linux, Unix, and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and congure network components, along with implementing operating systems enhancements to improve reliability and performance. Que Technology Group, Inc., is seeking a Senior System Administrator to provide High Performance Computing (HPC) services in the form of HPC enhanced sustainment capabilities.
Production Operations (ProdOps) Engineer - Shift work (flexible) Black CapeProduction Operations (ProdOps) Engineer - Shift work (flexible)Bethesda, MDFull timeWhat we are hiring: The candidate should have solid knowledge and experience in the areas of deploying software to cloud and on-prem environments, Continuous Integration/Deployment/Monitoring (CI/CD), containerization, microservice environments, and experience with provisioning tools. We support many programs and agencies as both a prime and a subcontractor and created a strong reputation working with top tier partners doing work for all major Intelligence Community agencies, DoW, and Special Operations customers.
System Administrator, Level 2 (Mid Shift) Independent SoftwareSystem Administrator, Level 2 (Mid Shift)Annapolis Junction, MDWhat You Will Do: At Independent Software, as a System Administrator Level 2, you will provide advanced technical support for enterprise network, desktop, server, and cloud environments supporting mission-critical operations. You will troubleshoot complex hardware and software issues, support users across worldwide locations, and help maintain secure, reliable, and high-performing IT systems.
Linux Systems Admin L1 -3 Jovian ConceptsLinux Systems Admin L1 -3Annapolis Junction, Annapolis JunctionConfigures and manages LINUX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. Configure and manage LINUX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
Systems Admin L1 -3 Jovian ConceptsSystems Admin L1 -3Annapolis Junction, Annapolis JunctionConfigures and manages LINUX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. Configure and manage LINUX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
NetOps System Administrator Shift Lead Raydon CorpNetOps System Administrator Shift LeadFort Meade, MD$125,000–$140,000 / yearThe Network Operations (NetOps) Shift Lead will lead shift personnel in supporting the daily operations, performance, and availability of network infrastructure and services. Since 2004, CESI has been at the forefront of developing, maintaining, and integrating simulation-based training, serious gaming, technical services, training and other support in live, virtual, constructive, and gaming (LVCG) domains.
NewHelpdesk Shift Supervisor Maximus IncHelpdesk Shift SupervisorAnnapolis Junction, MDMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Duties include coaching, approving timesheets, managing workstreams and workloads, and ensuring shifts are covered with appropriate back-up in the event of unexpected circumstances.
System Administrator Level 3 (Infrastructure Security) WOOD Consulting ServicesSystem Administrator Level 3 (Infrastructure Security)Ft. Meade, Maryland$150,000–$215,000 / yearConfigure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance. You’ll work hands‑on with both Windows and UNIX environments, install and configure operating systems, fine‑tune system performance, and implement improvements that enhance reliability across the organization.
System Administrator Level 3 (Infrastructure Operations) WOOD Consulting ServicesSystem Administrator Level 3 (Infrastructure Operations)Ft. Meade, Maryland$150,000–$215,000 / yearConfigure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance. You’ll work hands‑on with both Windows and UNIX environments, install and configure operating systems, fine‑tune system performance, and implement improvements that enhance reliability across the organization.
Senior Systems Administrator / Help Desk Engineer Ennoble FirstSenior Systems Administrator / Help Desk EngineerGaithersburg, MDAs a trusted technical expert, you will support both cloud and on-premises environments, provide advanced systems administration and end-user support, and collaborate with software engineers, DevSecOps specialists, cybersecurity professionals, and customer stakeholders to maintain reliable operations and continuously improve the user experience. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Actionet, Inc. Careers - Help Desk Manager Level I ActioNet, Inc.Actionet, Inc. Careers - Help Desk Manager Level IRosslyn, VASalary up to $165,000, depending on qualifications, including relevant certifications, education, years of experience, and demonstrated experience supporting Federal Government programs within the field. The Level I manager works closely with IT leadership to implement help desk policies, train staff, and ensure adherence to service level agreements (SLAs).
Help Desk Manager Level I ActioNet IncHelp Desk Manager Level IWashington, DCThis role focuses on ensuring timely and effective resolution of end-user technical issues, monitoring ticket workflows, and maintaining customer satisfaction. The Level I manager works closely with IT leadership to implement help desk policies, train staff, and ensure adherence to service level agreements (SLAs).
Sr Help Desk Support Specialist Intrepid Global SolutionsSr Help Desk Support SpecialistMcLean, VirginiaProvide enhanced technical support to VIP users , including on-site visits, issue resolution, and follow-up actions; immediately notify the Work Site Information Management Officer (IMO) and Information Systems Security Manager (ISSM) of all VIP-related incidents. Provide second-tier technical support for desktop, laptop, and networked systems (NIPRNET, SIPRNET, MPE, and Closed Restricted Network (CRN)) including hardware, software, printers, and multi-function devices.
Help Desk Specialist I (Tier I Agent – Internal) Aretec IncHelp Desk Specialist I (Tier I Agent – Internal)Ashburn, VARemoteFull timeEscalate incidents to Tier 2 or Tier 3 support teams, including internal CBP groups and third‑party vendors, using ticket transfer and warm‑call transfer methods. Respond to incoming incidents, service requests, and inquiries via internal 800 number, live agent chat, self‑service tickets, and email.
NCIS Help Desk Manager | Active TS/SCI clearance General Dynamics CorpNCIS Help Desk Manager | Active TS/SCI clearanceQuantico, VA$111,155–$150,385 / yearFurther responsibilities include: assigning and overseeing the installation and maintenance of end-user devices, including desktops, laptops, printers, peripherals, and mobile devices, ensuring proper functionality and security; maintaining an up-to-date database of IT equipment; Oversee troubleshooting efforts conducted by the team, ensuring the effective consultation with users via phone, email, or self-service tickets. NCIS not only has primary responsibility for all criminal investigative, CI, CT, and cyber matters within the DON, but it also has exclusive investigative jurisdiction in non-combat matters involving actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities.
Help Desk Specialist II (Tier II – Advanced Support) Aretec IncHelp Desk Specialist II (Tier II – Advanced Support)Ashburn, VARemoteFull timeAretec is seeking a Help Desk Specialist II (Tier 2 – Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD) . Perform remote installation and troubleshooting of workstations and peripherals, including desktops, laptops, tablets, printers, scanners, and cameras.
Help Desk Specialist TechFlow, Inc.Help Desk SpecialistArlington, VA$45,000–$50,000 / yearToday, with deep operational roots in the bi-coastal innovation hubs of California and Washington DC, TechFlow continues as a leader in applying innovative engineering, technology, integration solutions, and support services to the Federal Government’s most demanding mission and business challenges. Founded in 1995 at the start of the dot-com revolution, TechFlow helped large commercial clients such as Dreamworks, Toshiba, MGM, and others modernize their business systems.
Senior Help Desk Technician II Contact Government Services LLCSenior Help Desk Technician IIArlington, VASkills and attributes for success- BackupRestoration adminsupport- File Server support- User AccountMailbox administration- SoftwareHardware installation- Handheld device installationtroubleshootingsupport- Remote User setupsupporttroubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheetsdatabases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. e-Mail Microsoft Office etc and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including audio systems video systems AV distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computervideo interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams set-up operations for audio mixing boards and facilitatemonitorrecord online meeting sessionsQualifications- One year or more Adobe Connect or related online meeting center set-up experience.