NewSystems Engineer/Administrator Kaiva CorpSystems Engineer/AdministratorArlington, VAFull timeManage and maintain Microsoft 365 services such as Microsoft Intune, Entra admin center with Entra Connect for cloud synchronization, Exchange admin center for mail and mailbox administration, Microsoft Defender, and Microsoft Purview. As a Systems Engineer/Administrator, you will be responsible for ensuring the secure and efficient operation of servers and systems in a variety of environments, including on-premises and cloud-based Microsoft products within our Federal Government Customer's environment.
NewIT - Information Security/Privacy Analyst I PlanIT GroupIT - Information Security/Privacy Analyst IReston, VASummary: The CIOCC Tier 1 Analyst shall be responsible for the following, but not limited to: Analyze and respond to security events and incidents from SIEM, Firewall (FW), Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), Endpoint Security Solutions, Network Access Control (NAC) and other client data sources. The position will be targeting second shift (1200-2200) or third shift (2000-0600) depending on staffing needs.
Help Desk Specialist I NuAxis InnovationsHelp Desk Specialist IWashington DC, DCIdentify trouble ticket trends, escalate identified problems to supervisory personnel, and perform problem management to ensure problems are addressed in a timely fashion. Work is performed under the supervision and serves as the primary IT Customer Support interface between WMATA IT departments and all WMATA end-users.
Help Desk Specialist NuAxis InnovationsHelp Desk SpecialistFalls Church, VAThis role requires strong troubleshooting skills, responsiveness, and adherence to SLA-driven support models. Our technologists have always gone the extra mile to help our federal clients succeed.
Systems Administration (Operations Support Specialist) ARCTICOM LLCSystems Administration (Operations Support Specialist)Quantico, VAArcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about.
Information Systems Security Officer System OneInformation Systems Security OfficerClarksburg, MD$150,000 / yearIn this role, you’ll help ensure information systems stay compliant throughout the Risk Management Framework (RMF) lifecycle—supporting ATO packages, continuous monitoring, assessments, and audit readiness . System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America.
NewSME Information Systems Security Engineer Govcio LLCSME Information Systems Security EngineerAlexandria, VA$170,000–$210,000Overview: GovCIO is currently hiring for a SME Information Systems Security Engineer to lead cybersecurity, compliance, and risk management activities supporting the U.S. Coast Guard's (USCG) Digital Workplace Product Line (DWPL). Collaborate with senior infrastructure and engineering leadership to ensure vulnerability mitigation and scanning tools are deeply embedded in modern digital transformation designs.
Information Systems Security Engineer System OneInformation Systems Security EngineerClarksburg, MD$180,000 / yearYou’ll be hands-on with the Risk Management Framework (RMF), Assessment & Authorization (A&A), ATO sustainment, control validation, continuous monitoring, and vulnerability/stig compliance efforts—partnering closely with security and technical teams. In this role, you’ll help build, secure, and maintain systems by applying cybersecurity engineering best practices across design, implementation, authorization, and ongoing compliance.
NewSenior Information Systems Security Engineer Govcio LLCSenior Information Systems Security EngineerAlexandria, VA$140,000–$173,290Overview: GovCIO is currently hiring for a Senior Information Systems Security Engineer to support cybersecurity, compliance, and risk management activities supporting the U.S. Coast Guard's (USCG) Digital Workplace Product Line (DWPL). Responsibilities: As a Senior Information Systems Security Engineer, you will serve as a senior technical contributor for the cybersecurity posture, compliance framework, and risk management initiatives across the DWPL.
Systems Engineer LeidosSystems EngineerTemple Hills, MD$107,900–$195,050If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com. • The candidate should be a proactive leader and team player with strong communication, management, analytical, and problem solving skills; proven ability to thrive in environments that constantly embraces new technology.
Cyber IT Specialist Lead - 3rd Shift Lead Peraton IncCyber IT Specialist Lead - 3rd Shift LeadBeltsville, MD$86,000–$138,000 / yearWhat you'll do: Oversee a team of Cyber IT Specialists in daily proactive monitoring and troubleshooting, ensuring optimal performance and swift resolution of issues to maintain cybersecurity integrity. Facilitate effective communication with management to provide timely updates on team activities and operational status, ensuring leadership is informed of ongoing developments and potential issues.
Cyber IT Specialist Lead – 3rd Shift Lead PeratonCyber IT Specialist Lead – 3rd Shift LeadBeltsville, Maryland$86,000–$138,000 / yearFull timeOversee a team of Cyber IT Specialists in daily proactive monitoring and troubleshooting, ensuring optimal performance and swift resolution of issues to maintain cybersecurity integrity. Facilitate effective communication with management to provide timely updates on team activities and operational status, ensuring leadership is informed of ongoing developments and potential issues.
3rd Shift Service Order Dispatcher J & J Worldwide Services3rd Shift Service Order DispatcherBethesda, MDPart timeThis role ensures all incoming service requests, and facility issues are logged, prioritized, and dispatched with accuracy and urgency to maintain safe, uninterrupted operations in a mission critical military healthcare environment. THIS DOCUMENT SHOULD NOT BE CONSTRUED AS CREATING A CONTRACT OF EMPLOYMENT BETWEEN CBRE GOVERNMENT & DEFENSE SERVICES AND ANY OF ITS EMPLOYEES OR OTHERWISE ALTERING AN EMPLOYEE’S AT WILL EMPLOYMENT RELATIONSHIP WITH CBRE GOVERNMENT & DEFENSE SERVICES.
3rd Shift Service Order Dispatcher J & J Maintenance, Inc.3rd Shift Service Order DispatcherBethesda, MDThis role ensures all incoming service requests, and facility issues are logged, prioritized, and dispatched with accuracy and urgency to maintain safe, uninterrupted operations in a mission critical military healthcare environment. Job Summary: The 3rd Shift Call Center Dispatcher provides continuous overnight coverage for the Facilities Call Center supporting Walter Reed National Military Medical Center.
3rd Shift Service Order Dispatcher CBRE Government & Defense Services3rd Shift Service Order DispatcherBethesda, MarylandThis role ensures all incoming service requests, and facility issues are logged, prioritized, and dispatched with accuracy and urgency to maintain safe, uninterrupted operations in a mission critical military healthcare environment. THIS DOCUMENT SHOULD NOT BE CONSTRUED AS CREATING A CONTRACT OF EMPLOYMENT BETWEEN CBRE GOVERNMENT & DEFENSE SERVICES AND ANY OF ITS EMPLOYEES OR OTHERWISE ALTERING AN EMPLOYEE’S AT WILL EMPLOYMENT RELATIONSHIP WITH CBRE GOVERNMENT & DEFENSE SERVICES.
F-35 Avionics & Instrument Technician (2Nd Or 3Rd Shift) Lockheed Martin CorporationF-35 Avionics & Instrument Technician (2Nd Or 3Rd Shift)NAS Pax River, MD$32.95–$52.23 / hourBasic Qualifications: 3 - 5 years hands - on working experience in a 5 or 7 skill level USAF AFSC, Navy NEC, or USMC MOS Avionics Systems Craftsman discipline, or equivalent commercial experience such an FAA/FCC instrumentation license. This role goes beyond the traditional scope of aircraft maintenance; it immerses you in a world where you will maintain, modify, inspect, and troubleshoot the cutting-edge F-35 aircraft, both scheduled and unscheduled.
NewCDL Driver - 2nd, 3rd Shifts GXO Logistics Worldwide, LLCCDL Driver - 2nd, 3rd ShiftsManassas, VAFull timeOur greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. Pay rates starting at $30.50 per hour plus overtime pay available after 40 worked hours per week and shift differentials for off shifts.
NewCaregiver (CNA Required, Full Time 3rd Shift) Kisco Senior LivingCaregiver (CNA Required, Full Time 3rd Shift)Washington, DC$22–$24 / hourFull timeThe Caregiver @ The Fitzgerald is responsible for the delivery of quality care by encouraging independence and ensuring each resident’s physical, social, cultural, and intellectual well-being. All offers of employment are subject to satisfying our pre-employment process which includes: successfully passing a drug screen, TB Test and Background Check .
NewDockmaster - Weekends 3rd Shift GXO Logistics Worldwide, LLCDockmaster - Weekends 3rd ShiftLeesburg, VAFull timeThis is a hands-on leadership role that partners closely with operations, transportation, safety, and customer teams to execute daily dock activities while modeling accountability, operational discipline, and customer service excellence. Partner daily with site operations, transportation, yard services, and customer-facing teams to prioritize multiple tasks and competing demands.
NewDockmaster - 3rd Shift GXO Logistics Worldwide, LLCDockmaster - 3rd ShiftLeesburg, VAFull timeThis is a hands-on leadership role that partners closely with operations, transportation, safety, and customer teams to execute daily dock activities while modeling accountability, operational discipline, and customer service excellence. Partner daily with site operations, transportation, yard services, and customer-facing teams to prioritize multiple tasks and competing demands.
CDL Driver - 2nd, 3rd Shifts GXO Logistics IncCDL Driver - 2nd, 3rd ShiftsManassas, VAOur greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. Pay rates starting at $30.50 per hour plus overtime pay available after 40 worked hours per week and shift differentials for off shifts.
NewCT Technologist 3rd Shift WP Advocate Health and Hospitals CorporationCT Technologist 3rd Shift WPWashingtonHeadquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures.
Custodian I (PRN) - Relief Staff (2nd & 3rd shift) - EPO-Medicine Washington University in St LouisCustodian I (PRN) - Relief Staff (2nd & 3rd shift) - EPO-MedicineWashingtonBathroom Cleaning, Cleaning Equipment, Customer Service, Disinfecting, Floor Care, Following Instructions, Housekeeping, Infection Prevention, Organizational Commitment, Professional Integrity, Recycling, Sanitization, Strive for Excellence, Teamwork, User Instructions, Working Independently Grade . The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks.
IT Help Desk Specialist (3 spots) Compu-Vision Consulting Inc.IT Help Desk Specialist (3 spots)Columbia, MDC Desired but not required certifications include: Microsoft Certified Desktop Support Technician (MCDST), Computer Technology Industry Association Certification (A+), CompTIA PC and Network Technician (A+ and Net+), Helpdesk Institute (Customer Service Representative Certification), Microsoft Technology Associate (MTA). C Provide end-user support for troubleshooting & repair of office systems: backups, restores, power supplies, OS upgrade/repair, e-mail, system & file access, VoIP, software installs/repairs, and other topics related to the task of keeping the facility users productive.
NewStationary Engineer- Shift Lead (DOE - F) Schedule: Sunday - Thursday 3pm - 11pm EMCOR Government Services, Inc.Stationary Engineer- Shift Lead (DOE - F) Schedule: Sunday - Thursday 3pm - 11pmWashington, Washington, DCFull timePhysical Demands: In an 8-hour day, must be able to continually bend, squat, kneel, lift, twist, climb, reach, stand and walk; to use hands for repetitive pushing, pulling, and single grasp motion; and to frequently lift and carry objects weighing up to 50 pounds and to move objects in excess of 100 pounds, and travel by government or company vehicle to work location or to other destinations as required. • Ability to safely wear a respirator, climb ladders, enter confined spaces, lift heavy objects and perform other physically demanding tasks Safely and skillfully use all types of related hand and power tools.
IT Help Desk Manager Covington & Burling LLPIT Help Desk ManagerWashington, DC$122,400–$153,000 / yearITIL v4 Knowledge & Experience 7 years of relevant experience ideally in a large Law Firm setting a comparable professional services organization or a legal information services provider Demonstrated experience leading an IT Support team or function Duties and Responsibilities Oversees the Firms global IT Help Desk Tier 1 & Tier 2 staff to provide timely accurate and courteous technology support Works with lawyers staff clients and other departments to provide responsive and customer -oriented service that meets or exceeds expectations Contributes to the design development and ongoing support of the IT Service Catalog along with defined SLAs owners and fulfillment processes Actively partners with the Director of Service Management and other cross -functional IT leads to define implement measure and continuously enhance ITSM processes for the IT Help Desk e.g. To be granted access pursuant to US Export Control laws candidate must be either a a United States citizen or national b a person lawfully admitte d for permanent residence of the United States i.e. Green Card" holder or c an INS -approved refugee or asylum holder who has applied for naturalization within six months of the date the individual first became eligible and if not yet naturalized i s still actively pursuing naturalization if 2 years have passed since the date of application to be granted access pursuant to US Export Control laws.
PennDOT - HDA3 A4 SC3 (Tier 1 Help Desk) PeopleNTech LLCPennDOT - HDA3 A4 SC3 (Tier 1 Help Desk)Alexandria, VAThis position is 100% onsite and at The Riverfront Office Center (ROC) (the main DMV building along the Susquehanna River, just south of I-83), specifically located at-. • Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.
3544 - Data Center IT Infrastructure Technician NTT Global Data Centers Americas3544 - Data Center IT Infrastructure TechnicianAshburn, Virginia$33–$47.12 / hourThe Data Center IT Infrastructure Technician responsibilities also include but are not limited to racking and stacking equipment, installing PDU’s creating and managing documentation, and periodically supporting help desk functions such as participating in a phone queue, preforming desktop support, and deploying hardware (laptops, VoIP phones, peripherals). Installation of data center infrastructure materials including racks and cabinets w/ grounding, cable tray and ladder, cable management, copper and fiber networking cable, copper and fiber patch panels and any other materials necessary for data center operations.
5155 - Data Center IT Infrastructure Technician NTT Global Data Centers Americas5155 - Data Center IT Infrastructure TechnicianAshburn, Virginia$33–$47.12 / hourThe Data Center IT Infrastructure Technician responsibilities also include but are not limited to racking and stacking equipment, installing PDU’s creating and managing documentation, and periodically supporting help desk functions such as participating in a phone queue, performing desktop support, and deploying hardware (laptops, VoIP phones, peripherals). Installation of data center infrastructure materials including racks and cabinets w/ grounding, cable tray and ladder, cable management, copper and fiber networking cable, copper and fiber patch panels and any other materials necessary for data center operations.
5165 - Data Center IT Infrastructure Technician NTT Global Data Centers Americas5165 - Data Center IT Infrastructure TechnicianAshburn, Virginia$33–$47.12 / hourThe Data Center IT Infrastructure Technician responsibilities also include but are not limited to racking and stacking equipment, installing PDU’s creating and managing documentation, and periodically supporting help desk functions such as participating in a phone queue, preforming desktop support, and deploying hardware (laptops, VoIP phones, peripherals). Installation of data center infrastructure materials including racks and cabinets w/ grounding, cable tray and ladder, cable management, copper and fiber networking cable, copper and fiber patch panels and any other materials necessary for data center operations.
IT Help Desk Specialist Rapid StrategyIT Help Desk SpecialistWashington, DC$68,000–$78,000 / yearThe successful candidate will work closely with Service Desk, Infrastructure, Network Operations, Cloud Services, and Cybersecurity teams to deliver high-quality technical support and maintain secure, reliable endpoint environments. This position provides advanced Tier II desktop support across Windows, macOS, and mobile platforms while supporting enterprise endpoint management, identity administration, and cybersecurity initiatives.
5155 - Data Center IT Infrastructure Technician NTT Global Data Centers5155 - Data Center IT Infrastructure TechnicianAshburn, VirginiaThe Data Center IT Infrastructure Technician responsibilities also include but are not limited to racking and stacking equipment, installing PDU’s creating and managing documentation, and periodically supporting help desk functions such as participating in a phone queue, performing desktop support, and deploying hardware (laptops, VoIP phones, peripherals). Installation of data center infrastructure materials including racks and cabinets w/ grounding, cable tray and ladder, cable management, copper and fiber networking cable, copper and fiber patch panels and any other materials necessary for data center operations.
3544 - Data Center IT Infrastructure Technician NTT Global Data Centers3544 - Data Center IT Infrastructure TechnicianAshburn, VirginiaThe Data Center IT Infrastructure Technician responsibilities also include but are not limited to racking and stacking equipment, installing PDU’s creating and managing documentation, and periodically supporting help desk functions such as participating in a phone queue, preforming desktop support, and deploying hardware (laptops, VoIP phones, peripherals). Installation of data center infrastructure materials including racks and cabinets w/ grounding, cable tray and ladder, cable management, copper and fiber networking cable, copper and fiber patch panels and any other materials necessary for data center operations.
5165 - Data Center IT Infrastructure Technician NTT Global Data Centers5165 - Data Center IT Infrastructure TechnicianAshburn, VirginiaThe Data Center IT Infrastructure Technician responsibilities also include but are not limited to racking and stacking equipment, installing PDU’s creating and managing documentation, and periodically supporting help desk functions such as participating in a phone queue, preforming desktop support, and deploying hardware (laptops, VoIP phones, peripherals). Installation of data center infrastructure materials including racks and cabinets w/ grounding, cable tray and ladder, cable management, copper and fiber networking cable, copper and fiber patch panels and any other materials necessary for data center operations.
IT Help Desk - Tier 1 (Federal) Symposit LLCIT Help Desk - Tier 1 (Federal)White Oak, MDFull timeTickets are created, modified and closed in ServiceNow; problems/requests that cannot be resolved by Tier 1 are escalated to Tier 2 and Tier 3. Help Desk Analysts research questions using available information resources, including an IT Help Desk knowledge base. Required professional attitude, company focus, and strong work ethic and proven ability to follow through on open issues and handle multiple priorities in a fast-paced environment with dynamic priorities are needed to perform the job duties.
IT Solution Center (ITSC) Manager, Help Desk Digital Management LLCIT Solution Center (ITSC) Manager, Help DeskVAWith a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results.
IT Operations Infrastructure Services Lead (ISL) Peraton IncIT Operations Infrastructure Services Lead (ISL)Washington, DC$135,000–$216,000 / yearPeraton is seeking an experienced IT Operations Infrastructure Services Lead (ISL) to join our national intelligence program in Northern Virginia that delivers engineering, application development, deployment, operations, upgrades and sustainment of products and services to achieve our client''s Global Missions. Strong experience in network administration to include the design, engineering, technical documentation, implementation, troubleshooting, and repair of network systems (routing, switching, firewall and voice instruments).
Journeyman IT Help Desk Specialist Bailey Information TechnologyJourneyman IT Help Desk SpecialistDistrict of ColumbiaInstall, configure, troubleshoot, and maintain employee hardware, software, and peripherals across Windows and macOS environments, including patches, firmware updates, and Zero Trust / Defense-in-Depth security configurations. Diagnose and resolve complex issues — MFA failures, identity anomalies, network connectivity problems, endpoint irregularities — using independent judgment to identify root cause.
IT Support Coordinator (On-site) Guidance ResidentialIT Support Coordinator (On-site)Reston, VAWe are currently seeking a full-time on site IT Support Coordinator to assist the IT Help Desk in all desktop-related issues, and provides onsite as well as remote support to end users as directed. Provide responsive help desk support by monitoring, prioritizing, and resolving user requests through the Jira ticketing system, ensuring timely communication, issue resolution, and adherence to established service levels.
IT Help Desk Support Specialist NucoreVision (NVI)IT Help Desk Support SpecialistWashington, DC$63,000–$76,000 / yearExperience with Ivanti, KACE, Microsoft Intune, JAMF, Entra ID/Active Directory, MFA, RBAC, AWS-hosted resources, AWS identity integrations, and hybrid cloud/on-prem environments. - Support conference room technology, asset management, secure drive sanitization/destruction, hard drive cloning, workstation refreshes, data migration, and recovery operations.
Senior IT Systems Engineer Otoe Missouria GroupSenior IT Systems EngineerWashington, DC, DCThe ideal candidate is a hands-on engineer— not a help desk technician —with strong experience in systems engineering, security integration, and federal compliance frameworks. Otoe Missouria Group (OMG) is a tribally owned business dedicated to delivering high-quality solutions across a range of industries.
IT Help Desk Specialist AHU Technologies IncIT Help Desk SpecialistWashington, DCFull timeThis role supports District’s mission by maintaining reliable access to technology services, troubleshooting hardware and software problems, and escalating complex issues to the appropriate teams. The Help Desk Technician provides first‑line technical support to District government employees, ensuring timely resolution of IT issues and exceptional customer service.
IT Help Desk Support - Level II K2 StaffingIT Help Desk Support - Level IIEllicott City, MarylandWork with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
Program Management Specialist (IT and Systems) US Department of Health and Human ServicesProgram Management Specialist (IT and Systems)Washington, DC$102,415–$133,142 / yearSpouse of a service member who incurred a 100% disability because of the service members active duty service, you are required to submit a copy of your spouses DD-214 and a copy of documentation from the Department of Veterans Affairs or the Department of Defense indicating the service member has a disability rating of 100% due to a service connected disability. Incentives may include the following: moving expenses, recruitment or relocation incentive; student loan repayment, superior qualifications appointment, creditable service for annual leave for prior non-federal work experience or prior uniformed military service, etc.
IT Help Desk Specialists Network RunnersIT Help Desk SpecialistsDistrict of ColumbiaNetwork Runners is seeking (2) IT Help Desk Specialists to support the Congressional Budget Office (CBO) a small, nonpartisan Legislative Branch agency that provides independent, objective economic and budgetary analysis to the Congress to aid in policy decisions. Headquartered in Sterling, Virginia, NRI is an established CMMI Maturity Level 3 and ISO 9001: 2015, ISO/IEC 20000-1:2011, ISO/IEC 27001:2013, ISO 14001 Certified Small Disadvantaged Woman Owned Small Business.
IT Support Technician I, II, and III (AV Support) Community College of Baltimore CountyIT Support Technician I, II, and III (AV Support)Catonsville, MD$46,596–$91,343 / yearIT Support Technician III: $56,368-$93,170: The purpose of this class is to provide a high level of helpdesk contact center technical support to faculty, staff and students in a professional and courteous manner, to install and support desktop and client software and to provide setup, troubleshooting, repair and maintenance of computer and multimedia equipment and related software. IT Support Technician III: Associates Degree and four years related experience; knowledge of and familiarity with supporting assorted computer software, hardware and multi-media equipment and ability to troubleshoot and prioritize technical problems; Help Desk Institute (HDI) Customer Service Representative Certification required, certification may be acquired within 6 months of employment.
NewIT Specialist (INFOSEC) U.S. Department of DefenseIT Specialist (INFOSEC)Washington, DC$75,278–$97,867 / yearExamples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation.
IT Support Coordinator (On-site) Guidance Financial GroupIT Support Coordinator (On-site)Reston, VAWe are currently seeking a full-time on site IT Support Coordinator to assist the IT Help Desk in all desktop-related issues, and provides onsite as well as remote support to end users as directed. Provide responsive help desk support by monitoring, prioritizing, and resolving user requests through the Jira ticketing system, ensuring timely communication, issue resolution, and adherence to established service levels.
NewIT Specialist (INFOSEC/CUSTSPT) U.S. Department of DefenseIT Specialist (INFOSEC/CUSTSPT)Washington, DC$61,722–$80,243 / year2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving simple and routine problems, questions, or complaints and providing support and guidance to customers on non-routine issues; serving as a primary resource for customers, requesting assistance with complex issues when necessary; and participating in meetings and providing advice to customers in own area of expertise.
Lead IT Analyst/ System Administrator Sawdey Solution ServicesLead IT Analyst/ System AdministratorWashington, District of ColumbiaProvide information technology support to operate and maintain the online application processing, peer review management and applicant notification system providing critical infrastructure for the Institute of Education Sciences (IES) known as PRIMO (Peer Review Management Online). Bachelor's degree in Computer Science, Information Technology, Information Systems, Computer Engineering, Management Information Systems, or a related technical discipline.