DPAE Aircraft Carriers IT Analyst CACIDPAE Aircraft Carriers IT AnalystWashington, District of ColumbiaPay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
Senior IT Operations Manager Peraton IncSenior IT Operations ManagerWashington, DC$146,000–$234,000 / yearOversee daily operations and lifecycle management of enterprise data centers, servers, networks, firewalls, storage platforms, load balancers, cloud infrastructure, hyperconverged infrastructure (HCI), virtual desktop infrastructure (VDI), and desktop computing environments. The ideal candidate will possess extensive experience managing complex enterprise IT operations, leading multidisciplinary technical teams, overseeing secure infrastructure environments, and driving operational excellence across highly secure federal programs.
IT Helpdesk Specialist 1 Somatus IncIT Helpdesk Specialist 1McLean, VAStrong working knowledge of Windows operating systems and Microsoft 365 Proven ability to troubleshoot endpoints, peripherals, connectivity, and access issues Excellent verbal and written communication skills Strong customer service orientation with a calm, professional approach Ability to work independently while contributing to a collaborative team Preferred Qualifications Prior experience in a healthcare or regulated environment Experience serving as a senior technician, escalation resource, or informal technical lead Familiarity with ServiceNow, Jira Service Management, or similar ticketing platforms Familiarity with MacOS Working knowledge of Microsoft Entra and identity/access management Experience supporting corporate or executive-level users Interest in professional growth within enterprise IT or technical leadership Our Commitment to Diversity: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Showing Up for You We offer more than 25 Health, Growth, and Wealth Work Perks to help teammates learn, grow, and be the best version of themselves, including: Subsidized, personal healthcare coverage (medical, dental vision) Flexible Paid Time Off (PTO) Professional Development, CEU, and Tuition Reimbursement Curated Wellness Benefits supporting teammates physical and mental well-being Community engagement opportunities And more!
Data Center and Enterprise IT Operations Lead Digital Management LLCData Center and Enterprise IT Operations LeadVAWith a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Broad experience with virtualized environments, managing SANs/NAS devices, email services, desktop services, and a variety of technologies supporting computing capabilities.
IT Support Specialist CymertekIT Support SpecialistAnnapolis Junction, MarylandHelp Desk Technician, Technical Support Analyst, Desktop Support Specialist, Systems Support Specialist, Network Support Technician, IT Technician, User Support Specialist, Application Support Analyst, Technical Support Specialist, IT Help Desk Analyst, IT Service Desk Specialist, etc. Information Technology, Computer Science, Network Administration, Cybersecurity, Information Systems, Computer Engineering, Software Development, Data Science, Systems Administration, Telecommunications, Cloud Computing, etc.
NewSystem Administrator - Level 3 Varite, IncSystem Administrator - Level 3Columbia, MD$55–$60.94 / hourTechnical Skills Keywords Must Have: Active TS/SCI Full Scope Polygraph, Linux System Administration, UNIX System Administration, Kubernetes, Ceph Clustered Storage, Puppet or Ansible, Tier 3 Support, IT Infrastructure Management, Container Technology, Capacity Planning. The environment features large Linux/UNIX software deployments, clustered storage (Ceph), Kubernetes orchestrated containers, and configuration management tooling such as Puppet and Ansible.
Information Systems Security Officer Level 3 Omm IT SolutionsInformation Systems Security Officer Level 3MarylandExperience is to include at least three (3) of the following areas: knowledge of current security tools, hardware/software security implementation; communication protocols; and encryption techniques/tools. Prepares and reviews documentation to include System Security Plans (SSPs), Risk Assessment Reports, Certification and Accreditation (C&A) packages, and System Requirements Traceability Matrices (SRTMs).
IT Manager FreethinkIT ManagerWashington, DCFull timeIn coordination with our VP of Information Technology & Infrastructure, manage day-to-day media asset infrastructure, including on-prem FreeNAS storage server maintenance and administration, on-prem maintenance for 10-GbE switches, shipping and receiving portable hard drives for worldwide production teams, LTO backup operations, and cloud storage administration. Oversee the end-to-end IT onboarding and offboarding process, including provisioning and configuring computers and equipment, creating and disabling user accounts, shipping and retrieving hardware, and ensuring employees have the tools and access needed to be productive from day one.
Enterprise IT Architect (Solutions Architect, Sr. Lead) Redwire CorpEnterprise IT Architect (Solutions Architect, Sr. Lead)Chantilly, VATo conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Redwire Space, Inc. is seeking an Enterprise IT Architect who will serve as the primary design authority within the PMO organization, providing strategic and technical leadership across enterprise infrastructure, end‑user services, and major IT initiatives.
Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required General Dynamics CorpMid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret RequiredWashington, DC$35.04–$47.40 / hourOur work depends on a Mid-Level Help Desk Technician joining our team to bring independent problem-solving, advanced operating system knowledge, and process-driven documentation skills to a fast-paced environment. Required Technical Skills: Advanced Windows & MacOS troubleshooting, Microsoft 365 administration, Active Directory management, shared drive mapping, and basic network connectivity diagnostics.
Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required General Dynamics CorpAssociate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret requiredWashington, DC$26.44–$35.78 / hourOur work depends on an Associate Help Desk Technician joining our team to bring professionalism, a white-glove customer service mindset, and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
System Administrator 3 | TS/SCI w/ poly Security Clearance Tulzi TechnologiesSystem Administrator 3 | TS/SCI w/ poly Security ClearanceAnnapolis Junction, MarylandConfigures and manages Linux, Unix, and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. -Configure and manage Linux, Unix, and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
Information Systems Security Engineer/IT Systems Eng University of Southern CaliforniaInformation Systems Security Engineer/IT Systems EngArlington, VA$130,000–$140,000 / yearTechnical Expertise: Familiarity with personnel and facilities security in classified environments Experience performing ISSO responsibilities Experience with: CMMC NIST 800-171 and/or NIST 800-53 CISSP or equivalent security certification Experience supporting higher education or research-focused academic environments Interpersonal and Communication Skills: Strong written and verbal communication skills. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
Information Systems Security Engineer (ISSE 3) TS/SCI - FS Poly SECON-DELTA LLCInformation Systems Security Engineer (ISSE 3) TS/SCI - FS PolyLaurel, MDFull timeTwenty (20) years’ experience as an ISSE on programs and contracts similar in scope, type, and complexity to include recent experience within the last five (5) years with Cybersecurity principles and technology, including access/control, authorization, identification and authentication, Public Key Infrastructure (PKI), network and enterprise security architecture. Provide critical support to the customer in designing, implementing, and/or integrating Cybersecurity and security systems and system components including those for networking, computing, enclave environments to include those with multiple enclaves and with differing data protection/classification requirements.
System Administrator 3-908 Onyx PointSystem Administrator 3-908Hanover, MarylandConfigures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
System Administrator 3-907 Onyx PointSystem Administrator 3-907Hanover, MarylandConfigures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
System Administrator Level 3 (NWG - 002) SageCor SolutionsSystem Administrator Level 3 (NWG - 002)Fort Meade, MarylandInstalling LINUX (Centos and/or RHEL)Troubleshooting LINUX performance, Storage, connectivityVM Maintenance, building, troubleshootingShell ScriptingSystem Patching using YUMReading vulnerability reports, IAVA compliance, POA&MsFamiliarity with STE tools Nagios Monitoring and administrationPKI Server Certificates - renewing and revokingFamilarity with Ansible playbooks and adhoc Ansible commandsCreating and Maintaining SOPs in ConfluenceIntermediate Ansible creating and maintaining playbooks and rulesIntermediate shell scriptingIntermediate GIT - check in/check out, branching/tagging, creating repositories. Serving Maryland and the Greater Washington D.C. area, SageCor Solutions (SageCor) is a growing company bringing complete engineering services and true full lifecycle System Engineering services to areas requiring (or desiring) nationally-recognized expertise in high performance computing, large data analytics and cutting edge information technologies.
Senior Information Systems Security Officer (Isso-3) Leidos Holdings Inc.Senior Information Systems Security Officer (Isso-3)Annapolis Junction, MD$107,900–$195,050 / yearSeeking a self-starting, motivated individual to be the Information System Security Officer supporting Computer Network Operations with maintaining compliance and strengthening the security posture of critical mission systems via the Risk Management Framework; will be responsible for 6 System Security Plans (SSPs). An associate's degree or 18 semesters hours of military coursework/training in a computer-related field plus 10-years of relevant experience or high school diploma/GED plus 12-years of relevant experience may be considered.
Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required General Dynamics CorpJunior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret requiredWashington, DC$30.44–$41.18 / hourTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. Our work depends on a Junior Help Desk Technician joining our team to bring routine troubleshooting capabilities, a dedication to white-glove service delivery, and professionalism to a fast-paced environment.
Information System Security Manager (ISSM) (Engineer Info Assurance 3) - 28719 Huntington Ingalls Industries IncInformation System Security Manager (ISSM) (Engineer Info Assurance 3) - 28719Alexandria, VA$104,733–$160,000 / yearKey Responsibilities: Work closely with various Government Agencies and Offices to generate and maintain security documentation to include System Security Plans, Risk Assessment Reports, Privileged/General User Guides, and Plan of Action and Milestones (POA&M) for classified Information Systems. What you need to have: 5 years relevant experience with Bachelors in related field; 3 years relevant experience with Masters in related field; 0 years experience with PhD or Juris Doctorate in related field; or High School Diploma or equivalent and 9 years relevant experience.
Senior System Administrator (TTO3) Que Technology GroupSenior System Administrator (TTO3)Annapolis Junction, MarylandCongure and manage Linux, Unix, and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and congure network components, along with implementing operating systems enhancements to improve reliability and performance. Que Technology Group, Inc., is seeking a Senior System Administrator to provide High Performance Computing (HPC) services in the form of HPC enhanced sustainment capabilities.
Production Operations (ProdOps) Engineer - Shift work (flexible) Black CapeProduction Operations (ProdOps) Engineer - Shift work (flexible)Bethesda, MDFull timeWhat we are hiring: The candidate should have solid knowledge and experience in the areas of deploying software to cloud and on-prem environments, Continuous Integration/Deployment/Monitoring (CI/CD), containerization, microservice environments, and experience with provisioning tools. We support many programs and agencies as both a prime and a subcontractor and created a strong reputation working with top tier partners doing work for all major Intelligence Community agencies, DoW, and Special Operations customers.
Senior Information Systems Security Officer (ISSO-3) Leidos Holdings IncSenior Information Systems Security Officer (ISSO-3)Annapolis Junction, MD$107,900–$195,050 / yearSeeking a self-starting, motivated individual to be the Information System Security Officer supporting Computer Network Operations with maintaining compliance and strengthening the security posture of critical mission systems via the Risk Management Framework; will be responsible for 6 System Security Plans (SSPs). An associate's degree or 18 semesters hours of military coursework/training in a computer-related field plus 10-years of relevant experience or high school diploma/GED plus 12-years of relevant experience may be considered.
Linux Systems Admin L1 -3 Jovian ConceptsLinux Systems Admin L1 -3Annapolis Junction, Annapolis JunctionConfigures and manages LINUX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. Configure and manage LINUX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
Systems Admin L1 -3 Jovian ConceptsSystems Admin L1 -3Annapolis Junction, Annapolis JunctionConfigures and manages LINUX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. Configure and manage LINUX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
NetOps System Administrator Shift Lead Raydon CorpNetOps System Administrator Shift LeadFort Meade, MD$125,000–$140,000 / yearThe Network Operations (NetOps) Shift Lead will lead shift personnel in supporting the daily operations, performance, and availability of network infrastructure and services. Since 2004, CESI has been at the forefront of developing, maintaining, and integrating simulation-based training, serious gaming, technical services, training and other support in live, virtual, constructive, and gaming (LVCG) domains.
NewHelpdesk Shift Supervisor Maximus IncHelpdesk Shift SupervisorAnnapolis Junction, MDMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Duties include coaching, approving timesheets, managing workstreams and workloads, and ensuring shifts are covered with appropriate back-up in the event of unexpected circumstances.
System Administrator Level 3 (Infrastructure Security) WOOD Consulting ServicesSystem Administrator Level 3 (Infrastructure Security)Ft. Meade, Maryland$150,000–$215,000 / yearConfigure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance. You’ll work hands‑on with both Windows and UNIX environments, install and configure operating systems, fine‑tune system performance, and implement improvements that enhance reliability across the organization.
System Administrator Level 3 (Infrastructure Operations) WOOD Consulting ServicesSystem Administrator Level 3 (Infrastructure Operations)Ft. Meade, Maryland$150,000–$215,000 / yearConfigure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance. You’ll work hands‑on with both Windows and UNIX environments, install and configure operating systems, fine‑tune system performance, and implement improvements that enhance reliability across the organization.
Help Desk Manager College of Southern MarylandHelp Desk ManagerMD$55,935–$95,089 / yearCSM offers excellent health insurance benefits; State Retirement Pension plan; wellness programs; Code Green early closure Fridays in the summer; college closure for spring break and several major holidays, including the week between Christmas and New Year; and for several days in March for Spring Break. Located 45 minutes from the Nation's Capital, nestled in a history-rich community of southern Maryland, The College of Southern Maryland (CSM) is a two-time Aspen Award-winning institution (top 15% of Community Colleges) with academic programs in over 100 disciplines.
NewSr. Information Systems Specialist Expert In Recruitment SolutionsSr. Information Systems SpecialistWashington, DCThe candidate should demonstrate strong technical knowledge and experience with ServiceNow, M365 applications and have experience supporting Client Desktops/Laptops/Tablets and Microsoft Windows Desktop OS. At least five years of overall IT experience, including a minimum of three years of experience providing general help desk support with previous experience opening and maintaining help desk cases via ServiceNow.
Unclassified Help Desk Manager - Top Secret clearance General Dynamics CorpUnclassified Help Desk Manager - Top Secret clearanceWashington, DC$111,155–$150,385 / yearHow an Unclassified Help Desk Manager Will Make an Impact: Act as the senior manager for unclassified help desk operations, providing leadership and guidance to technicians and newly promoted team leads. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Sr. Systems Administrator / Help Desk Engineer Chenega CorporationSr. Systems Administrator / Help Desk EngineerGaithersburg, MDWe are seeking an experienced Senior Systems Administrator / Help Desk Engineer (SME) to provide technical leadership supporting mission-critical infrastructure, enterprise systems, and end-user services within a classified Intelligence Community environment. The ideal candidate will possess extensive experience with systems administration, virtualization, automation, cybersecurity compliance, cloud technologies, and customer support while serving as a senior technical resource for infrastructure modernization and operational excellence.
Help Desk Specialist Athena Technology GroupHelp Desk SpecialistWashingtonAthena Technology Group, Inc. (ATG) is a Service-Disabled Veteran Owned Small Business (SDVOSB) focused on Information Technology and Communications consulting, system engineering, integration, deployment and operation of state of the art command and control and information systems that deliver critical network centric solution to the warfighter. The ability to coordinate cross-team incident response activities by working closely with the Service Desk, Network Operations, and Cybersecurity teams to ensure timely investigation, escalation, and remediation of technical issues.
NewHelp Desk Administrator / Junior Systems Engineer Distributed Solutions, Inc.Help Desk Administrator / Junior Systems EngineerReston, VAFull timeDSI offers a fun, casual, and collaborative working environment for individuals interested in conquering technology barriers, learning by doing, and taking pride in developing superior software manufactured in the USA. Preferred Education & Certifications Associate's or Bachelor's degree in IT, Computer Science, or related field, or equivalent hands-on experience/certifications (CompTIA A+, Microsoft MD-102, AZ-900) preferred.
Sr Help Desk Support Specialist Intrepid Global SolutionsSr Help Desk Support SpecialistMcLean, VirginiaProvide enhanced technical support to VIP users , including on-site visits, issue resolution, and follow-up actions; immediately notify the Work Site Information Management Officer (IMO) and Information Systems Security Manager (ISSM) of all VIP-related incidents. Provide second-tier technical support for desktop, laptop, and networked systems (NIPRNET, SIPRNET, MPE, and Closed Restricted Network (CRN)) including hardware, software, printers, and multi-function devices.
Help Desk Manager Client Solution Architects LLCHelp Desk ManagerWashington, DCInterface directly with NMCI, Navy Enterprise Service Desk (NESD), DISA Joint Service Provider (JSP), and vendor support entities to escalate issues and resolve complex technical problems. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.
Help Desk and Microsoft 365 Administrator ITCON ServicesHelp Desk and Microsoft 365 AdministratorVienna, VARequired Skills and Qualifications Ability to maintain essential Microsoft 365 and Help Desk operations, including end user support, Windows 11 troubleshooting, VPN setup, M365 applications troubleshooting, laptop configuration, device tracking, etc. Maintain Office infrastructure requirements including Cisco Meraki and Ubiquiti access points, switches, Canon printers, MS Teams Soft phones etc.
Help Desk Tier 2 Lead CACI International IncHelp Desk Tier 2 LeadNational Harbor, MD$61,600–$129,300 / yearPay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Responsibilities: As a FEMA Help Desk Tier 2 Lead, the successful candidate will be a member of the support team which serves as the single point of contact for providing responsive, accurate and quality customer service for financial systems'' related questions.
Help Desk Specialist I (Tier I Agent – Internal) Aretec IncHelp Desk Specialist I (Tier I Agent – Internal)Ashburn, VARemoteFull timeEscalate incidents to Tier 2 or Tier 3 support teams, including internal CBP groups and third‑party vendors, using ticket transfer and warm‑call transfer methods. Respond to incoming incidents, service requests, and inquiries via internal 800 number, live agent chat, self‑service tickets, and email.
Tier 1 Help Desk Analyst Chenega CorporationTier 1 Help Desk AnalystArlington, VAAbility to troubleshoot hardware and software problems related to desktop computers, Print servers, scanners, printers, PDAs (Blackberries), desktop video/video teleconference systems, and peripherals (zip drives, external zips, scanners, etc.). Answering calls, executing request fulfillment actions, providing functional user support, training issues, initial diagnostics/troubleshooting, account management, and password services, diagnosing and resolving issues on unclassified and classified office information systems.
Help Desk Lead/CAB Manager ValidaTek IncHelp Desk Lead/CAB ManagerArlington, VASummary: We are seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to oversee the operations of the help desk operations that supports a large DoD IT infrastructure program providing a common view for all enterprise-wide users. As the primary point of contact between the help desk and leadership, this manager will focus on customer service, performance, and optimization of processes to ensure end users have the support they need to be successful when utilizing the network.
Help Desk Manager CSA Global LLCHelp Desk ManagerWashington, DCInterface directly with NMCI, Navy Enterprise Service Desk (NESD), DISA Joint Service Provider (JSP), and vendor support entities to escalate issues and resolve complex technical problems. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.
NCIS Help Desk Manager | Active TS/SCI clearance General Dynamics CorpNCIS Help Desk Manager | Active TS/SCI clearanceQuantico, VA$111,155–$150,385 / yearFurther responsibilities include: assigning and overseeing the installation and maintenance of end-user devices, including desktops, laptops, printers, peripherals, and mobile devices, ensuring proper functionality and security; maintaining an up-to-date database of IT equipment; Oversee troubleshooting efforts conducted by the team, ensuring the effective consultation with users via phone, email, or self-service tickets. NCIS not only has primary responsibility for all criminal investigative, CI, CT, and cyber matters within the DON, but it also has exclusive investigative jurisdiction in non-combat matters involving actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities.
Help Desk Specialist II (Tier II – Advanced Support) Aretec IncHelp Desk Specialist II (Tier II – Advanced Support)Ashburn, VARemoteFull timeAretec is seeking a Help Desk Specialist II (Tier 2 – Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD) . Perform remote installation and troubleshooting of workstations and peripherals, including desktops, laptops, tablets, printers, scanners, and cameras.
Help Desk Specialist with TS/SCI Macpower Digital Assets Edge Private LimitedHelp Desk Specialist with TS/SCIWashington, DC$60,000–$65,000 / yearPosition Overview: The Help Desk Specialist will provide advanced technical support to end users across a wide range of systems and applications. This position requires an active TS/SCI clearance, a minimum of 5 years of experience in Information Technology or a related discipline, and compliance with DoD 8570.01-M
Help Desk Manager E LogicHelp Desk ManagerWashington, DCE-logic is seeking a Help Desk Manager to lead an onsite IT customer service team supporting over 4,000 users across the the Deputy Under Secretary of the Navy (Management) - Information Technology Division - DUSN (M) ITD. You will oversee daily operations, manage technical staff, ensure compliance with ITIL frameworks, and drive the team to meet strict government service level agreements.
Senior Help Desk Technician Contact Government Services LLCSenior Help Desk TechnicianFairfax, VASkills and attributes for success- BackupRestoration adminsupport- File Server support- User AccountMailbox administration- SoftwareHardware installation- Handheld device installationtroubleshootingsupport- Remote User setupsupporttroubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheetsdatabases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. e-Mail Microsoft Office etc and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including audio systems video systems AV distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computervideo interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams set-up operations for audio mixing boards and facilitatemonitorrecord online meeting sessionsQualifications- One year or more Adobe Connect or related online meeting center set-up experience.
Senior Help Desk Technician II Contact Government Services LLCSenior Help Desk Technician IIArlington, VASkills and attributes for success- BackupRestoration adminsupport- File Server support- User AccountMailbox administration- SoftwareHardware installation- Handheld device installationtroubleshootingsupport- Remote User setupsupporttroubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheetsdatabases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. e-Mail Microsoft Office etc and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including audio systems video systems AV distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computervideo interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams set-up operations for audio mixing boards and facilitatemonitorrecord online meeting sessionsQualifications- One year or more Adobe Connect or related online meeting center set-up experience.
Tier II Help Desk KeenLogicTier II Help DeskWashington, DCKeenLogic is seeking to hire a Tier II Help Desk Agent supporting the United States Senate on a multi-year Information Technology Support program, providing essential IT services to ensure continuity of operations across Senate offices. They serve as a key escalation point while also working directly with Senate end users, requiring strong technical troubleshooting abilities, excellent communication skills, and a customer-focused approach in a high-visibility environment.