Expanding our business: Partnering with our Account Executives to support our relationships with customers, particularly by servicing day-to-day customer needs Conducting weekly touch points and engagement strategies with our key decision makers to identify expansion opportunities, proactively upsell, and ensure maximum wallet share Maximizing profitability for the firm by quoting and strategically accepting or rejecting freight Arranging and hosting quarterly business reviews with your key decision-makers Operating our business: Extreme ownership of the daily freight factory operational execution; quote through invoice Own the day-to-day operational needs and requirements of your customers, including handling escalations and resolving issues quickly Focused on load board management, coverage execution, escalation management, and timely issue resolution Ensuring operational execution for successful billing including; rate management, fuel surcharges, accessorial agreements, and resolving any outstanding billing issues, collections, or credit needs Maintain SOPs for all customers, ensure service expectations are met, and execute on CAP plans as necessary Demonstrating expertise: Possess deep knowledge of clients needs, challenges, communication styles, roles, and key decision-makers within each organization. Bachelor's Degree 1-3 years of Account Management experience: Freight industry experience preferred Clear and concise communication Flexibility to work after-hours, weekend shifts, and holidays as needed Compensation This is a non-exempt role with an hourly pay ranging from $28.85 - $31.00/hour.