p>• Own the overall success, health, and retention of a portfolio of strategic enterprise merchants • Act as the primary point of contact and escalation owner for complex, high-impact accounts • Build and maintain trusted, long-term relationships with executive, technical, and operational stakeholders • Lead enterprise clients through onboarding, integrations, platform enhancements, and ongoing optimization initiatives • Partner closely with internal teams (Product, Engineering, Risk, Compliance, Operations, Support) to deliver seamless enterprise-level service • Proactively identify risks to account health and drive mitigation strategies • Conduct regular business reviews focused on performance, value realization, roadmap alignment, and strategic priorities • Translate customer feedback into actionable insights for internal teams to influence product and service improvements • Support enterprise merchants through complex operational, regulatory, and risk-related discussions • Identify organic growth opportunities that align with client needs and long-term success (e.g., new capabilities, regions, or use cases) • Stay current on industry trends, regulatory changes, and best practices across payments, e-commerce, and FinTech. 7+ years of experience in enterprise account management, customer success, or client services within FinTech or payments Direct experience working for a payments service provider, processor, gateway, or related financial technology company Deep knowledge of e-commerce and card-not-present payment models Strong understanding of payment concepts including authorization flows, fraud prevention, chargebacks, dispute management, interchange, and risk Demonstrated success managing complex, high-revenue enterprise accounts with multiple stakeholders and long sales/support cycles Experience operating within large, matrixed organizations and navigating cross-functional dependencies Excellent communication and executive presence, with the ability to explain complex concepts clearly Highly organized, proactive, and comfortable managing ambiguity.