Expectations · Greet all members & guests with a smile and wish them well as they exit the club · Check in all members and guests in accordance with company procedures · Facilitate any messages on club software at member check-in · Answer phones in courteous, helpful, professional manner · Communicate special events to members and guests · Maintain an atmosphere, which makes members feel welcome · Facilitate all member requests or forward to a manager · Always maintain professional disposition · Sell retail products · Schedule member services: tanning, hydro-massage, etc. · Facilitate payment of member services in accordance with company procedures · Know club facility, services, and schedules · Maintain a clean and organized work area · Assist in all projects as delegated by club management · Follow all policies and procedures in the Team Member Handbook Requirements · Obtain or maintain a valid Child/Infant CPR Certification · Experience working with children · Certifications, as local/state laws require Physical Requirements · Lift 10 lbs.