Answer and respond to guests' requests and individual needs promptly• Resolve billing questions or concerns• Check hotel availability & assist with making reservations• Responsible for attending daily line-ups to confirm all guest information is accurate, which will ensure a smooth operation• Responsible for checking guests in and out, including greeting, giving proper welcome packets, and room assignment• All front desk duties, including answering phones and assisting guests with requests• Maintain inventory such as movies, medical supplies, and backstock of miscellaneous items such as batteries and personal hygiene items• Review group resumes when necessary to ensure all group needs are met and assist Sales with groups by preparing BEO’s, group rooms, group arrivals, and group key packets• Review daily reports and follow through with the Front Desk Team to ensure that all information is correct in the system• Review each guest profile and reservation before arrival to ensure it is complete• Ensure all guests are charged correctly for items purchased• Understand the point of sale operations for the gift shop and incidental chargesMust comply with all company policies and procedures. SUPERVISORY RESPONSIBILITIES• NoneEDUCATION and or EXPERIENCE• High School diploma or equivalent• 2-3 years of Hospitality or Customer Service experienceCOMPUTER SKILLS• Basic understanding of MS Office Programs• Experience with OPERA is preferred• Must be capable of learning new computer software programs quicklyLANGUAGE SKILLS• Must have excellent written & verbal communication skills• Must be able to interact and communicate effectively with guests, managers, and team membersMATHEMATICAL ABILITY• Basic knowledge and understanding of math and general accountingREASONING ABILITY• Must be able to make decisions under pressure• Must be able to manage diverse tasks simultaneously• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goalsPHYSICAL DEMANDS• Must be able to sit or stand for long periods• Must be able to lift up to 40 lbs.• Must be able to operate a company vehicle or golf cart safelyWORK ENVIRONMENT• General desk / front desk guest reception area• Must be able to work outdoors in all weather conditions.