The Senior Manager, End User Experience & Service Operations is responsible for leading Nova Biomedical’s global employee technology experience, service desk operations, end user support, onboarding services, service management practices, device lifecycle coordination, provider governance, and service automation capabilities. Build and continuously improve Nova Biomedical’s global employee experience capability by delivering responsive support services, seamless onboarding, reliable endpoint lifecycle services, scalable knowledge practices, service automation, and measurable service operations that enable employees to be productive from day one.