CS Specialist I - Customer Service Center WesBanco IncCS Specialist I - Customer Service CenterUniontown, OHAssists customers with various computing environments, including both Apple and Android products, browsers and operating systems to support and promote our digital banking services on all supported devices. Processes inbound calls from all queues, including account questions, product and service information, digital banking services, debit card processing, bank policy and various customer requests.
QA Test Engineer Contact Center & IVR (Genesys) Artech LLCQA Test Engineer Contact Center & IVR (Genesys)Cleveland, OH$40–$45 / hourWe are seeking a dedicated and experienced QA Test Engineer to lead end-to-end testing of contact center and banking applications. Participate in test planning, test case development, defect triage meetings, sprint ceremonies, and release readiness assessments.
Service Center Representative Sedgwick Claims Management Services, Inc.Service Center RepresentativeSeven Hills, OHPRIMARY PURPOSE: The Service Center Representative position is in an inbound call center position where we provide excellent service to callers regarding claims to expedite the claims application process and provide detailed claim notes on all calls; to resolve issues with one call/one person response; and to direct calls to appropriate escalation path as needed. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
Director, Contact Center Operations Medical Service CompanyDirector, Contact Center OperationsCleveland, OhioResponsibilities and Duties: Contact Center Leadership & Oversight Provide end-to-end leadership for all Medical Service Company revenue cycle contact center operations, ensuring consistent execution across teams. Technology, Virtual Agents & AI Enablement Drive adoption and optimization of virtual voice agents, AI, and automation to improve access, reduce handle time, and increase self-service.
PU&R Contact Center Operations and Transformation Manager Deloitte Touche Tohmatsu LtdPU&R Contact Center Operations and Transformation ManagerCleveland, OH$144,000–$241,000 / yearAs a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics.
On-Call Registered Nurse Luminary HospiceOn-Call Registered NurseAkron, OhioAt Luminary Hospice, we are a mission-driven organization that empowers our team members to shape our culture in order to allow them to provide the highest quality support to patients and families throughout their entire end-of-life journey. We are centered on caring for the whole person – with expert medical care, pain management as well as emotional and spiritual support along with resources, information, and emotional support for families and caregivers.
Sleep Contact Center Specialist CSR Medical Service CompanySleep Contact Center Specialist CSRCleveland, OhioThe Sleep Contact Center Specialist is responsible for incoming phone inquiries related to PAP therapy, scheduling appointments with respiratory therapists, and working to ensure excellent customer service. Handles inbound patient calls, utilizing listening skills to ensure patient’s needs and concerns regarding their equipment or services are addressed.
NewSolutions Center Specialist - Full Time - Remote Experity IncSolutions Center Specialist - Full Time - RemoteOHRemote$17–$20 / hourThe primary function of this position is Workflow Operations, including monitoring the live study queue, managing radiologist workload and case assignments, identifying and responding to coverage gaps, communicating directly with radiologists, and proactively adjusting workflow based on study volume and operational needs. The Solutions Center Specialist - Workflow is responsible for supporting Clients and Radiologists while actively managing the teleradiology workflow to ensure studies are interpreted within contracted turnaround times (TAT) and service expectations.
Occupational Health Clinical Nurse RN - UH Lakewood Medical Center (5 days per week; 7:30a-4:00p; Mon-Fri) University Health.Occupational Health Clinical Nurse RN - UH Lakewood Medical Center (5 days per week; 7:30a-4:00p; Mon-Fri)Lakewood, OHIn this role, you'll provide care and case management for patients with acute and chronic illnesses - including COVID, Flu, and RSV - within both ambulatory and call center settings. You'll also play a key role in program development, onboarding, and interdisciplinary teamwork - making this an exciting opportunity for an RN ready to grow, collaborate, and lead with purpose.
Senior Software Engineer - Genesys cloud, IVR, Contact Center The PNC Financial Services Group IncSenior Software Engineer - Genesys cloud, IVR, Contact CenterStrongsville, OH$55,000–$172,250 / yearApplication Development, Business Management, Contact Center Systems, Customer Solutions, Design, Genesys Framework, Group Problem Solving, Interactive Voice Response (IVR), OAuth, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Test Center Administrator (PT) Prometric IncTest Center Administrator (PT)Mentor, OHWith over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere. About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations, academic institutions, and government agencies.
NewContact Center / IVR QA Tester Diverse Lynx, LLCContact Center / IVR QA TesterCleveland, OHDesign and execute functional| integration| system| regression| and User Acceptance Testing (UAT).Identify| document| track| and retest defects using Jira while ensuring timely resolution. Role Descriptions: Lead end-to-end testing of contact center and banking applications| ensuring seamless customer interactions across IVR| voice| and agent-assisted channels.
Patient RegistrationCall Center Rep SummaCare IncPatient RegistrationCall Center RepAkron, OH$17.43–$20.92 / hourSummary: Assists callers and/or patients in the following capacities: way-finding, appointment scheduling, pre-service registration, insurance verification, co-pay collection, physician referral, initial screening of patient sign/symptoms, class scheduling and any other questions or concerns. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.
Regional Data Center Operations Manager Jones Lang LaSalle IncRegional Data Center Operations ManagerAkron, OHTechnical knowledge and understanding of critical environments, including Data Centers, HVAC, Standby emergency power, uninterruptable power supplies, computer room air conditioning, and associated infrastructure. Requires working knowledge and application of: Computerized Maintenance and Management Systems (CMMS), Building Automation Systems (BAS), Building Control Systems (Direct Digital Control (DDC) and pneumatic).
Service Center Associate Apidel TechnologiesService Center AssociateSeven Hills, OHRemoteContractorMental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. Skills & Knowledge Excellent oral and written communication PC literate, including Microsoft Office products Good customer service skills Strong organizational skills Good interpersonal skills Ability to work in a team environment Ability to meet or exceed Performance Competencies.
Generator Field Technician (Commercial, Lv/Mv Electrical, Power Distribution, Mechanical, Microgrid, Data Center) PowerSecure SolarGenerator Field Technician (Commercial, Lv/Mv Electrical, Power Distribution, Mechanical, Microgrid, Data Center)Cleveland, OH$25–$45 / hourLevel IV Technician requires ten years of field experience servicing generator systems of all sizes and applications, expert in preventative maintenance, paralleling switch gear, retrofitting advanced controls and Loadbanking equipment. Physical Activity: 85% physical activity required on customer site working with equipment, 15% form completion, email, other administrative tasks and completing technical support activities by way of telephone and computer communication.
Collision Administrator - AutoNation Collision Center Amherst AutoNation IncCollision Administrator - AutoNation Collision Center AmherstAmherst, OHWith a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs.
Director, Remote Operations Control Center Airgas IncDirector, Remote Operations Control CenterIndependence, OHRemote$160,000–$190,000 / yearThis is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees. The Director, Remote Operations collaboratively guides the overall strategic direction and daily operations of the Remote Operations Control Center (ROCC) Supporting the development of the site and stewards industrial assets in safety, risk management, level of reliability shared to support customer satisfaction and the set level of profitability.
Data Center Construction Project Manager - Core and Shell PkazaData Center Construction Project Manager - Core and ShellAkron, OHThis opportunity is with an established Data Center Construction Services Company that is investing heavily with the expansion of their Mission Critical Data Center Practice with hopes to provide a greater offering of mission-critical data center construction solutions. Manage financial aspects of contracts (progress billing, rental equipment, income / expenses), forecasts, reports, metrics - to protect the company’s interest and simultaneously maintain good relationship with the client.
Regional Data Center Operations Manager JLLRegional Data Center Operations ManagerAkron, OHTechnical knowledge and understanding of critical environments, including Data Centers, HVAC, Standby emergency power, uninterruptable power supplies, computer room air conditioning, and associated infrastructure. Requires working knowledge and application of: Computerized Maintenance and Management Systems (CMMS), Building Automation Systems (BAS), Building Control Systems (Direct Digital Control (DDC) and pneumatic).