Position Description: The primary responsibility of a Ice Cream Specialist at United Dairy Farmers is to provide outstanding service to every Guest by following the five phases of The Hi Five Guest Experience The Ice Cream Specialist primary responsibility is for making hand-dipped, cones, shakes, malts as well as food service items for Guests. Overall Guest Services: Provide the signature UDF Hi Five Guest Experience; greet Guests with a warm, authentic hello, ensure store is prepared and ready for Guests at all times, anticipate needs of Guests and provide assistance to ensure each Guest leaves satisfied with the intention to return to our store.