An ownership mentality with a track record of high-quality results, operating independently with support from others as needed Experience as a technical resource on highly visible, cross-functional projects, owning an area of expertise A passion for customer service, digital security, and staying ahead of emerging security technologies Experience with macOS and Windows endpoint management tools such as JAMF, Microsoft Intune, and Microsoft Configuration Manager A solid grounding in secure system architecture, design patterns, and common security frameworks (NIST, ISO 27001/2, ITIL, COBIT) Experience operating in public cloud (Azure, GCP, or AWS) as well as on-premise private cloud and VM server environments Experience with collaboration tools such as Jira, Confluence, and ServiceNow The ability to manage multiple priorities in a fast-paced, increasingly complex environment, with occasional extended hours Can you… Function in a fast-paced, retail, office environment Travel by car or plane with overnight stays Work extended hours; sit for extended periods Work rotating and on-call schedules 11-2024 JDFT. Who You Are… You have Working knowledge of networking concepts, including TCP/IP, and of Windows, macOS, and other relevant operating systems Working understanding of infrastructure and security administration practices, including patching, configuration hardening, endpoint protection, encryption, and vulnerability assessment and remediation Experience with infrastructure as code and automation tools such as Terraform or Ansible and can write and maintain scripts or code using Python or a similar language Strong analytical and problem-solving skills Intermediate time management and prioritization skills Ability to work efficiently with moderate supervision in a fast-paced technical environment with increasing support demands and complexity Ability to manage multiple, more complex priorities and assigned tasks to meet deadlines and objectives Ability to collaborate and confidently share ideas with the team Ability to exercise discretion and judgement to apply technical principles to assigned projects.