Vaco LLCNewAccounts Payable Analyst Vaco LLCAccounts Payable AnalystGlastonbury, CT$24–$27Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
Vaco LLCNewAccounts Receivable Specialist Vaco LLCAccounts Receivable SpecialistWaterbury, CT$50,000–$59,000Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
JobotNewStaff Accountant JobotStaff AccountantTorrington, CT$30–$35 / hourInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. The role contributes to month‑end and year‑end close activities, reconciliations, tax filings, and general ledger maintenance, while partnering with internal stakeholders to ensure compliance and data integrity.
Micro TechNewOffice Administrator Micro TechOffice AdministratorMonroe, CTWe are seeking a reliable and organized Office Administrator/Manager to support daily office operations and ensure efficient communication between departments. Manage daily office administrative functions and maintain organized filing systems.
Company ConfidentialAccounts Payable Processor Company ConfidentialAccounts Payable ProcessorBerlin, CTFull timeProcess high-volume vendor invoices with a high level of accuracyPerform three-way matching (PO, receiving documents, invoices)Review invoices for proper coding, approvals, and tax accuracyResearch and resolve invoice discrepancies and vendor inquiriesMaintain organized, audit-ready AP documentationAssist with vendor setup, W-9s, and vendor master data maintenanceSupport weekly payment runs (ACH, check, wire as applicable)Reconcile vendor statements and follow up on outstanding itemsCollaborate with internal teams to resolve pricing or quantity issuesAssist with month-end close support related to accounts payable. 1–3+ years of hands-on accounts payable experienceExperience working in a distribution, manufacturing, or inventory-driven environment preferredStrong understanding of three-way matching and invoice validationComfortable in high-volume AP settingsExperience with ERP systems (SAP, Dynamics, NetSuite, or similar preferred)Proficient in Microsoft ExcelStrong attention to detail and ability to meet deadlinesProfessional communication skills for vendor and internal interactions.
Vaco LLCNewAP Specialist Vaco LLCAP SpecialistDanbury, CT$25–$27Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
Vaco LLCNewController Vaco LLCControllerHebron, CT$140,000–$170,000Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
4AllPromosNewAccounting Specialist 4AllPromosAccounting SpecialistOld Saybrook, CT$23–$26 / hourBy maintaining organized records, processing transactions efficiently, and supporting key accounting functions, this position helps keep financial operations running smoothly. The Accounting Specialist supports daily financial operations by handling basic accounting tasks, maintaining records, and assisting with transactions.
JobotNewController JobotControllerEast Lyme, CT$130,000–$170,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Well-established mission-driven organization is seeking a Controller to oversee accounting operations, financial reporting, audit coordination, compliance, and internal controls for a complex multi-department environment.
Vaco LLCNewCFO Vaco LLCCFOGroton, CT$185,000–$215,000Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Investments, Assets & Risk ManagementWork with financial custodians and advisors to monitor endowment performance and ensure compliance with investment policies, spending rules, loan covenants, and related agreements.
Connecticut Institute for Communities, Inc.NewTeam Lead: Billing, Financial & Insurance Assistance & Revenue Cycle Oversight Connecticut Institute for Communities, Inc.Team Lead: Billing, Financial & Insurance Assistance & Revenue Cycle OversightDanbury, CT$65,000–$80,000 / yearThis role ensures patients have timely access to insurance enrollment and financial assistance services while maintaining strong internal controls, accurate patient billing processes, vendor accountability, and compliance with healthcare billing and payer requirements. Serves as the organization’s internal lead for oversight of both outsourced billing vendor and internal patient billing activities, including self-pay and sliding fee accounts.
Vaco LLCNewManager, Finance and Administration Vaco LLCManager, Finance and AdministrationRocky Hill, CT$100,000–$110,000Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
Sante Consulting LLCAnatomic and Clinical Pathologist Sante Consulting LLCAnatomic and Clinical PathologistNorwich, CTThis full-time Medical Director Pathologist role is ideally suited for a community hospital pathologist with excellent diagnostic skills in surgical pathology and a commitment to high-quality, patient-centered care. This opportunity offers exceptional compensation and benefits, including maximum retirement savings contributions, while providing the chance to work within a collegial, physician-led group that values teamwork and clinical excellence.
Morris Group, Inc.Accounts Payable Clerk Morris Group, Inc.Accounts Payable ClerkWindsor, CTFull timeMorris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufactures of precision machined parts in the United States. This role ensures accurate and timely processing of invoices, expense reports, and payments, while maintaining strong vendor relationships and supporting the company's overall financial operations.
Merritt Hospitality, LLC d/b/a HEI Hotels & ResortsEnterprise Accounts Payable-Remote Merritt Hospitality, LLC d/b/a HEI Hotels & ResortsEnterprise Accounts Payable-RemoteNorwalk, CTRemoteFull timeAbout UsHEI manages an unparalleled portfolio of leading full-service branded hotels and luxury and lifestyle independent hotels across the U.S. We are the acknowledged experts on upper-upscale, luxury, and premium select-serve hotels in urban, super-suburban, and destination locations. The AP clerk is to use the financial systems given to monitor the flow of invoices submitted, process invoices submitted in accordance to HEI SOPs, resolve vendor and team inquiries, and process payments.
Manufacturing IncAccounts Payable Manufacturing IncAccounts PayablePutnam, ConnecticutTechnical Mastery:Software: Advanced proficiency in Microsoft Excel (VLOOKUPs, Pivot Tables) and experience with mid-to-large scale ERP systems (such as SAP, Oracle, or Microsoft Dynamics). Full-Cycle AP Management: Oversee the high-volume processing of trade and non-trade invoices, ensuring accurate general ledger (GL) coding and timely payment.
Corserva IncAccounts Payable Clerk Corserva IncAccounts Payable Clerktrumbull, CTAt Corserva, we specialize in delivering comprehensive IT solutions, including managed services, cybersecurity, cloud computing, and software development, tailored to meet enterprise and mid-market clients' unique needs.
PetVet Care CentersAccounts Payable Manager PetVet Care CentersAccounts Payable ManagerWestport, CT$75,000–$90,000 / yearClassification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. Race Please select Decline To Self Identify Two or More Races Native Hawaiian or Other Pacific Islander White Hispanic or Latino Black or African American Asian American Indian or Alaskan Native Gender Please select Decline To Self Identify Female Male.
Connecticut Water Service IncAccounts Payable Manager Connecticut Water Service IncAccounts Payable ManagerHartford, CTThis role leads the accounts payable function from managing invoice flow and vendor data governance to guiding payment strategies, strengthening adherence to internal controls, and upholding financial integrity. Oversees vendor reconciliation activities, including maintenance and governance of vendor master data, including vendor files, aging schedules, tax documentation, compliance records, and resolution of any complex discrepancies.
The Village For Families & ChildrenAccounts Payable & Payroll Specialist The Village For Families & ChildrenAccounts Payable & Payroll SpecialistHartford, CTToday, we continue to achieve our mission "to build a community of strong, healthy families who protect and nurture children" by providing a full range of behavioral health, early childhood and youth development, substance use treatment and support services for children, adults and families in the Greater Hartford, Connecticut region. Keyword: Finance/Payroll Non-Profit Payroll Policies Purchasing Procedures Accounting Principles Accounts Payable General Ledger Accuracy Error Identification Confidentiality Microsoft Office Excel.
Company ConfidentialStaff Accountant Company ConfidentialStaff AccountantWethersfield, CTFull timeBachelor’s degree in Accounting, Finance, or related field (or equivalent experience)2–4 years of accounting experience; nonprofit or fund accounting experience strongly preferredWorking knowledge of general ledger accounting and reconciliationsExperience with month-end close activitiesProficiency in Microsoft ExcelExperience with nonprofit accounting systems (MIP, Sage Intacct, NetSuite, or similar preferred)Strong attention to detail and accuracyAbility to manage deadlines in a structured, compliance-driven environmentProfessional communication skills and ability to handle confidential information. Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs.
Company ConfidentialSenior Accountant Company ConfidentialSenior AccountantHamden, CTFull timeBachelor’s degree in Accounting, Finance, or related field4+ years of accounting experience, preferably within healthcare, nonprofit, or mission-driven organizationsStrong understanding of GAAP and financial reporting principlesExperience with month-end close and reconciliationsProficiency in Microsoft Excel and accounting systems/ERP platformsStrong analytical, organizational, and communication skillsAbility to manage multiple priorities in a deadline-driven environment. Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs.
Connecticut Water Service IncAccounts Payable Administrator Connecticut Water Service IncAccounts Payable AdministratorHartford, CTThey serve as a business partner to the organization to support and train on the self-service features, such as the AP invoice payment software and company credit care program. The Accounts Payable AP team is part of the Accounting & Finance function and plays a critical role in maintaining compliance and operational excellence for H2O America.
TandymAccounts Payable Specialist TandymAccounts Payable SpecialistMeriden, Connecticut$30–$35 / hourA renowned company in Connecticut is currently seeking an Accounts Payable Specialist to join their growing team in New Haven County. Associate's and/or Bachelor's Degree in Accounting or Business Administration.
Company ConfidentialAP Manager Company ConfidentialAP ManagerSouthport, CTFull timeManage and mentor an offshore Accounts Payable teamOversee weekly disbursement review and payment approvalsMonitor AP workflows, SLAs, KPIs, and compliance metricsManage expense reporting processes and delinquency follow-upMaintain and improve AP controls and segregation of dutiesReview AP aging and provide analysis on outstanding balancesSupport recurring payments, confidential vendor activity, and escalationsDevelop and maintain SOPs and AP process documentationAssist with reporting, dashboards, and process improvement initiativesPartner cross-functionally with accounting, finance, and operations teams. 2–5+ years of Accounts Payable supervisory or management experienceStrong understanding of AP processes, controls, and expense reportingExperience managing remote or outsourced teams preferredExcellent communication and organizational skillsAbility to thrive in a fast-paced, deadline-driven environmentAssociate’s degree or equivalent AP experience required.
Connecticut REAPAccounting Positions Accounts Payable Specialist II - JOB ID# 13736 Connecticut REAPAccounting Positions Accounts Payable Specialist II - JOB ID# 13736Hartford, CTMaintain the integrity of accounts payable workflows and processes ensuring adherence to established procedures across Business Services and CREC at large. Receive and verify expenses in accordance with classification of expenditures reconciles expenses and other financial reports account balances and other office records.
Ledgent Finance & AccountingAccounts Payable Coordinator Ledgent Finance & AccountingAccounts Payable CoordinatorNew London, ConnecticutManage end‑to‑end accounts payable, including invoice processing, approvals, GL coding, weekly payments, vendor records, and AP reconciliations. Support month‑end close, AP aging review, audit requests, and annual 1099 filings while resolving vendor inquiries professionally.
Times Microwave SystemsAccounts Payable Analyst Times Microwave SystemsAccounts Payable AnalystWallingford, ConnecticutThe Accounts Payable Analyst is responsible for all aspects of the accounts payable process from invoice printing, entry and payment of vendor invoices, statement verification and vendor inquiry responses. Graduate of or currently enrolled in College or University Finance/Accounting Program.
EthosEnergy Group LtdAccounts Payable Specialist EthosEnergy Group LtdAccounts Payable SpecialistEast Windsor, CTSort and match receipts and purchase orders invoices and check requests including timely and accurate coding/approval. Audits and process weekly payment of employee expense reports, ensuring proper approval and support of expenses.
Company ConfidentialAssistant Controller Company ConfidentialAssistant ControllerWindsor, CTFull timeDetermining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Our client, a well-established, growth-oriented manufacturing organization is seeking a Junior Assistant Controller to support site-level financial operations and partner closely with local leadership.
Company ConfidentialAccountant Company ConfidentialAccountantWaterburyFull timeManage daily accounting activities including AP/AR, general ledger, bank reconciliations, and journal entriesPrepare monthly and year-end financial reports and support audit and tax processesPerform account reconciliations including intercompany and inventory accountsMaintain fixed assets and ensure accurate financial recordkeepingPrepare and file sales tax, fuel tax, and highway use tax reportsSupport month-end and year-end close processesAssist with financial analysis, reporting, and ad hoc projects. Bachelor’s degree in Accounting or related field preferred3–5 years of general accounting experienceStrong understanding of GAAP and financial reportingExperience with ERP/accounting systems such as Great Plains, QuickBooks, JDE, or SageStrong analytical, organizational, and communication skillsAbility to manage multiple priorities in a fast-paced environmentConstruction industry experience is a plus.
Summer Hill NurseryAdministrative Assistant Summer Hill NurseryAdministrative AssistantMadison, CTFull timeSummer Hill Nursery is seeking an upbeat, detail oriented individual for general office work including accounts receivable, data entry, and customer communication. We are a wholesale nursery selling to garden centers and landscapers.
Company ConfidentialSenior Revenue Accountant Company ConfidentialSenior Revenue AccountantStamford, CTFull timeContribute to monthly, quarterly, and annual close activities, including journal entry preparation, account analysis, and reconciliationSupport the preparation of financial reporting packages and management dashboardsPerform variance and trend analysis to explain revenue and cost fluctuationsExecute revenue recognition activities in alignment with applicable accounting guidance, including ASC 606Maintain detailed revenue schedules and manages journal entriesTrack, analyze, and account for cost of service, including third-party and operational costsPrepare monthly cost accruals Partner with operational teams to investigate cost variances and trendsManage billing activities from setup through invoice issuanceMonitor accounts receivable aging Prepare and maintain monthly reporting and dashboardsPerform reconciliations and ensure proper documentation and controlsProvide insight into revenue trends, pricing performance, and service cost efficiencyCollaborate with Operations, FP&A, and Strategic Account teams on financial analysis and cost managementSupport internal and external audit requests by preparing schedules and responding to inquiries. Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs.
The Lane Construction CorporationProject Controller - Renton, WA The Lane Construction CorporationProject Controller - Renton, WACheshire, CTFull timePrepares the bid reorganization, project budget and forecast in accordance with the agreed Cost Code structure under the supervision of the AFC Manager and Area Cost & Risk Controlling Manager. Assists in preparing and updating cost reports, forecasts, accruals and cash flow rolling projections using company templates, in coordination with AFC Manager.
A/Z CorpNewAccounts Receivable Associate A/Z CorpAccounts Receivable AssociateNorth Stonington, CTPosition Summary: The Accounts Receivable Associate will perform accounting and clerical tasks related to the efficient maintenance and processing of accounts receivable transactions. Educational & Experience Requirements: Associates degree in Accounting, Finance, or related field, preferred.
SCA HealthAccounts Receivable Representative - Bloomfield Surgery Center SCA HealthAccounts Receivable Representative - Bloomfield Surgery CenterBloomfield, ConnecticutQualifications: One or more years’ experience in a related position working in a medical office, hospital, outpatient surgery center or related field with core duties related to medical insurance collections, billing, accounts receivable, A/R, collecting payments, collecting re-imbursements, or related training/certificates/diplomas. As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals.
Deloitte Touche Tohmatsu LtdNewBilling and Accounts Receivable Manager Deloitte Touche Tohmatsu LtdBilling and Accounts Receivable ManagerStamford, CTRemote$140,000–$160,000 / yearAs an Epic Billing and Accounts Receivable Manager you will help deliver back-end revenue cycle management (RCM) services, including billing and claims submission, A/R follow-up, denials management, payment posting, and credits and refunds, for health care provider client. This compensation range is specific to the remote role and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
Interstate Waste ServicesAccounts Receivable Associate Interstate Waste ServicesAccounts Receivable AssociateDanbury, ConnecticutEssential Job Summary: The Accounts Receivable Associate is responsible for managing a portfolio of customer accounts and driving the timely collection of outstanding balances through proactive follow-up, account analysis, and cross-functional collaboration. Overview: Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the greater New York, New Jersey and Connecticut markets with a rail-served landfill in Ohio.
Ledgent Finance & AccountingAccounts Receivable Representative Ledgent Finance & AccountingAccounts Receivable RepresentativeBridgeport, Connecticut$22–$25 / hourOversee collections processes, including client payments, income verification, aging follow-ups, and reconciliation reporting. Support clients with insurance applications (including HUSKY) and coordinate with state agencies and clinical teams to maximize benefits.
Property Manage CtBook Keeper Account Manager Property Manage CtBook Keeper Account ManagerMeriden, CTThis role is critical to maintaining accurate financials and ensuring strong financial controls across multiple entities. We specialize in managing larger portfolios and condominium associations, providing full transparency and real-time reporting to our clients.
Lockton IncAccount Manager - Surety (East) Lockton IncAccount Manager - Surety (East)Hartford, CTProcess New and Renewal Billings along with AP and or RP billings accurately, as Needed Protect the confidentiality of information learned by performing the duties of the position Processes needed documentation throughout the life of the bond Informs Client of any and all changes that may affect surety premiums Inputs Client information into data management system, ensuring accuracy and completeness Creates and sends compliance communications as needed Delegate invoicing to appropriate associate Engages with Producer and Accounting Department to appropriately determine action plan and assist in collection efforts or billing discrepancies Communicates in a positive manner to contribute to a cohesive, pleasant work environment Assists other associates as needed Performs other responsibilities and duties as needed. Supports implementation of new bonds, collecting needed documentation, and reviewing obligation details with Client and Surety Responds to Client's inquiries, maintains documentation of communications, existing issues, and issue resolution.
BrightView LandscapesAccount Manager (Commercial Landscaping) BrightView LandscapesAccount Manager (Commercial Landscaping)Durham, CT$68,000–$85,000 / yearFull timeCustomarily and regularly spends more than half of the time working away from BrightView’s places of business, walking job sites, selling and obtaining orders or contracts for BrightView’s services . The Account Manager serves as the primary point of contact for a portfolio of landscape maintenance clients, building long-term relationships that promote client satisfaction, retention, and ancillary sales.
PLAINVILLE PLATING COMPANY INCBookkeeper PLAINVILLE PLATING COMPANY INCBookkeeperPlainville, CTYour responsibilities will include recording and verifying transactions, bringing the books to the trial balance stage, and completing tax forms. Plainville Plating is a small manufacturing company that provides metal finishing services to the aerospace, defense, medical, and other industries.
Southern Connecticut State UniversityDirector of Accounting Services Southern Connecticut State UniversityDirector of Accounting ServicesNew Haven, CTA minimum of six (6) years of progressive experience in accounting/accounts payable/and payroll with the emphasis on work history including: 1) preparation of monthly financial statements, 2) three years directing the staff and activities of an accounting function, 3) three years demonstrated experience interacting with senior level management, 4) relevant finance experience in a non-profit organization, 5) relevant experience in accounts payable and payroll transaction processing, 6) relevant experience in the evaluation in implementation of accounting control systems, policies and procedures, 7) extensive experience in data extraction and import among mainframe and PC based applications, 8) participation and support to strategic planning processes, and 9) relevant experience providing consulting and support services to management. \nEnsures the timely and accurate creation of periodic regulatory filing with federal, state and local authorities.\n \nLeads in the internal administration of the external audit.\n \nCoordinates all mainframe and microcomputer systems development, installations, upgrades and interfaces for the general ledger, accounts payable and payroll systems.
Waterford Hotel GroupHotel Accounting Clerk Waterford Hotel GroupHotel Accounting ClerkHartford, CTThe Accounting Clerk supports the day-to-day financial operations for the Marriott Downtown Hartford by ensuring accurate processing of accounting transactions, maintaining financial records, and assisting with reporting and audit functions. Must have hands on experience with Microsoft Excel and be able to understand and write basic formulas (add/subtract/multiply/divide) and have effective oral and written communication skills.
Homeworks EnergyStaff Accountant (CT) Homeworks EnergyStaff Accountant (CT)Trumbull, CT$70,000–$90,000 / yearThe Staff Accountant is responsible for various financial tasks utilizing AP, NetSuite, Salesforce, Excel, and other related systems for processing accounts payable (AP), accounts receivable (AR), cash application, and general ledger transactions accurately and timely. Accounts Receivable & Accounts Payable Process and reconcile AR customer and program accounts and related accounts including customer invoicing, payment applications, account reconciliations.
Insurance Office of AmericaAccount Manager - Commercial Insurance (Fully Remote Option) Insurance Office of AmericaAccount Manager - Commercial Insurance (Fully Remote Option)Bridgeport, CTRemote$65,000–$90,000 / yearFull timePlease note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.