Handles other duties to support their assigned accounts as well as support collection of unassigned accounts (3,500 to 4,500) including skip tracing, sending copies to customers and payment centers, handling release calls, preparing refunds, addressing returned checks and mail, supporting dunning letter process, preparing collection agency pks supporting 3rd party coll agency requests and inquiries to coll mailbox. Manages assigned portfolio of accounts, ranging from $2 to $4 million & 350 to 400 accounts by monitoring account balances and agings, contacting cust (skip tracing) regarding delinquent invoices, determining and recording disputed charges, and researching unapplied cash and open credits in accordance with company's collection action policy.