Responsibilities: of the Call/Contact Center Manager: Oversee day-to-day operations across New Business, Premium Remittance, Licensing/Commissions, Client Support, Producer Support, and Claims Supervise and coach department leaders, driving performance, engagement, and accountability Act as an operations subject matter expert, recommending process improvements and best practices Develop and monitor metrics related to turnaround time, volume, accuracy, and quality Manage escalated issues to resolution, ensuring strong collaboration and customer satisfaction Review and approve client withdrawal requests for compliance, fraud prevention, and contract accuracy Lead hiring efforts, training initiatives, and employee development within Operations Actively contribute to employee engagement initiatives and workplace culture Requirements of the Call/Contact Center Manager: Bachelor's degree with 3-5 years of managerial experience Contact center, insurance, or financial services industry experience Extensive experience with annuities and qualified/IRA plans Active North Carolina Life Insurance License Strong communication, organization, and problem-solving skills Proven ability to lead, motivate, and manage multiple priorities Compensation: for the Call/Contact Center Manager: $75,000 - $100,000 base salary Full comprehensive benefits package, including health, vision, dental, PTO, and paid holidays Relocation assistance available.